Participating Service Providers
To ensure the CCTS can provide free and effective complaint resolution services to customers when they need it, the CRTC requires internet, phone, and licensed TV service providers in Canada to participate in the CCTS.
Below you’ll find a list of Participating Service Providers (PSPs). These are telecom and TV service providers who are in good standing and participate in our ombuds complaint program.
For telecom and TV customers
Don’t see your provider listed as a PSP? We might still be able to help.
If your complaint falls within our mandate, but your service provider does not currently participate in the CCTS, we will enroll your service provider within 30 days of you filing your complaint. Please note that the sign up process can sometimes exceed 30 days.
Learn more about our complaint handling process
Non-compliant providers
PSP Resource Library
For existing PSPs who need additional support, the CCTS PSP Resource Library provides instructions, checklists and how-to documents to help you with your complaint handling work. You must be a PSP with the CCTS to access the library.
In the library, you’ll find:
- a centralized hub for complaint handling guidance, compliance requirements and key resources;
- step-by-step guides and instructions, constating documents, contact information and system updates;
- quick access to tools like PSP LOOP, LOOP Knowledge Base, Supporting Documentation guides, and Procedural Code resources.
Log in to the PSP Resource Library
Current Participating Service Providers
10-10-580
1011295.com
295.ca
307net
450Tel
4pairless Communications Inc.
8COM
9039-4255 Quebec Inc. (Beauce Sans Fil)
9330-9144 Québec inc. (Transat Télécom)
Acanac Inc.
Accelerated Connections Inc.
Access Communications
Achatplus Inc.
ACT Teleconferencing Canada Inc.
AEBC Internet Corporation
Aerial Internet
Agilis Networks
AireNet Internet Solutions
Airnet Wireless
AllCore Communications Inc.
Allesi Télécom et Sécurité
Allstream Inc.
Alo Telecom Inc. (10-10-256)
Altima Telecom
Aol Canada
APEGA Mobile
Area WIRELESS | AREA Real Estate Services Corporation
Arrow Technology Group
Astraqom
Astro-Tech System Solutions Inc.
Astrocom
Atalk
Atop TV
Auracom
Avenue
Axess Communications
Axia FibreNet
B2B2C
Beanfield
Bell Aliant
Bell Canada
Bell MTS
Benoit Cablevision (Benoit Brothers Contracting Ltd.)
Big Wifi Inc.
Bravo Telecom
Brightroam
Brooke Telecom Co-operative Ltd.
Bruce Telecom
BV Communication
BZ Télécom
Cable Cable Inc.
Cablevision du nord du Québec
CallSelect
Can Com Internet Inc.
Canada Direct (CD Tel)
Canada Payphone
Canada Relink
Canadian Car Club
Canopco
Carry Telecom
Caztel
CCAP
Charitel
Chatr Wireless
China Creek Internet Services LTD
CiCi Mobile
CiCiLynk
CIK Telecom Inc.
Cipher TV
CitéNet Internet
City Wide Communications
Cityfone Telecommunications
CityWest Cable & Telephone Corp.
Cloudli
CloudStar
Coextro Inc. (2332683 Ontario Inc.)
Cogeco Connexion
Cogent Canada
ColbaNet
Collect to Cell
Columbia Wireless Inc.
Compagnie de Téléphone de Saint-Victor : Groupe Maskatel S.E.C.
Compagnie de Téléphone Upton : Groupe Maskatel S.E.C.
ComparAction
Compton Communications
Compuxellence
Comwave
Connect it Networks
Connectivity Alliance, Ltd.
Connexio
Convergia Networks Inc.
Cooptel
Cottage Country Internet
Cronomagic
Cross Country T.V. Limited
CTExcel
Cybernet Communications Ltd.
DCI Telecom
Dedicated Access
Diallog Telecommunications Corp.
Dialpad Inc.
DialTone
DID Logic Limited
Digicom
DigitalWeb Internet Services
Disrupt Dial
Distributel
Dryden Municipal Telephone System (DMTS)
Durham Broadband
e-SatTel
Eastlink
Easy Voice Telecom
EBOX Inc.
EGC Telecom
Eh!tel Networks Inc.
EMAK Telecom
Espacenet Inc.
eTor Networks
Évolu-net Inc.
Execulink
Eyesurf Corp
Falcon Internet Services
Fibernetics
FibreStream Inc.
Fidalia Networks Inc.
Fido
Fizz
Fleettel Inc.
FlexNetworks
Followtel
Fongo Inc.
Freedom Mobile Inc.
Freedom Phone Lines
FreeT Canada
Frontline Broadband
G3 Telecom
Galaxy Broadband Communications Inc
Geneva Systems Ltd.
GETUS Communications LTD
GL Dial
Globalstar
GoCo
Gold Leaf Telecom Ltd.
Golden Rural High Speed
Good Call (Calling card)
good2GO Mobile
GoTo Technologies Canada Ltd.
GPNetworks
Grasshopper
Group of Gold Line
Groupe TransVision Réseau
Groupe-Acces Communications
High Speed Crow Inc.
HuronTel
ICA Wireless
Ice Wireless
IceNet Wireless
IHR Telecom
Iktel Networks
ILAP
Impact Telecom
InfoSat Communications
Intelecom Solutions Inc.
Inter.net Canada
Internet Access Solutions Ltd.
Internet Atlantic
Internet LightSpeed Communications
Internet Papineau
IP4B Telecom Inc.
Iristel
iRoam Mobile Solutions Inc.
ISP Canada (Scandia ISP Internet Inc.)
italkBB
iTel Networks Inc.
iTeraTEL Communications Inc.
iTeraTEL Communications Inc.
ITP/International Telephone Prod. LTD
IVC Communications Inc.
Jibfou
Juno
K2 Systems Inc.
Kaslo infoNet Society
Key 2 Communications Inc.
King George Communications
Kingston Online Services
kini mobile
KnowRoaming Ltd.
Koodo
Kwic Internet
La Corporation Hearst Connect Corporation
Lakeland Networks
Leaf Telecommunications (Leaftel)
Leepfrog Telecom Ltd.
Les.Net (1996) Inc.
Level (3) Communications
Link Telecom
Logatel Inc.
LooneyCall
Luciole télécom
LuckyCall
Lüm Mobile
Lumii Solutions
Lycatalk
Magic Jack, LP
Maskatel : Groupe Maskatel S.E.C.
MaximumISP
Mazagan Telecom
MCI Canada
MCSNet
Mektel Inc.
Metro Loop, a division of Xplore Inc
Minitel Corporation
Movita Communications Inc.
Multi Wifi Krt
My BC Datacom
National Capital FreeNet
National Teleconnect
Navigata Communications Limited
NCIC Operator Services
NCS Managed Services Inc.
Neotech
Net Live
Net Reach
NetAccess Systems Inc.
Netcrawler
Netflash Internet Solutions
Netfox Communications Corp.
NetRevolution
Netspectrum
NetTalk
NetZero
NEWT Business Services
Nextcom Wireless Networks
Niagara Regional Broadband Network (NRBN)
North Frontenac Telephone Corporation Ltd.
North Nova Cable Limited
Northern Rural Networks
NorthernTel
Northwestel
Novus Entertainment Inc.
NRTC Communications
Nucleus Information Service Inc.
OBOUT
Odynet
OneConnect Services
OnlineTel
OnStar
Ontarioeast.Net
Ontera
Orbitel
Oricom Internet
Ouilink Communications
PageNet
Parolink.net
Pathway Communications
People Line
Phone Factory
Phone Power
Phonebox
Pinnacle Communications Ltd.
Point to Point Broadband
Porchlight.ca
POYNT360 Inc.
Primus
Public Mobile
Purple Cow Internet
PWHR Solutions
Qiniq
Quadro Communications Co-operative Inc.
Quantum Internet Solutions Ltd.
Quebec internet
Radio & Télévision Communautaire Havre-Saint-Pierre
RadioActif
Rafiki Technologies Inc.
ReachCast
Ready SIM
Redbox Wireless
Redden.on.ca
Reliant Communications Inc.
Réseau Picanoc.net
RevTel
RFNOW
RingCentral
Riondel Cable
Rogers
RuralWave
S.M.S. Vox Inc.
SaskTel
SaveMobility
Schneider’s Computing Ltd.
SE Telecom
Sears Connect
Seaside Communications Powered by Rogers (Seaside Cable)
Seaside Wireless Communications Inc. Powered by Rogers
Secure by Design
SecureNet Information Services Inc.
Selectcom Inc.
Selectcom Telecom
Services Internet Sag-Lac WIMAX Inc.
Shaw
Shaw Hamilton, formerly Mountain Cable
Silo Wireless
Simconet Technologies Inc.
Smart Telecom
Sogetel
Solo
Source Cable Ltd.
Speak Out Wireless
Springtel Communications Inc.
SSi Micro Ltd.
Starlink
Start.ca
Startec
Storm Internet
Sugar Mobile
Sunwire Inc.
Surf Media Inc.
Swiftvox
SwitchWorks
T. Grand Networks Inc. (QuickStream Internet)
T.A. Networks Inc.
Talk & Save
Talk Wireless
Talkit.ca
Tamaani Internet
Targo Communications
TBayTel
Tech Happy Inc.
Tekdata
TekSavvy Solutions Inc.
Tel-Synergy
Telcan
Télé-Fibre La Minerve
Télébec
Télécommunications Xittel : Groupe Maskatel S.E.C.
Telehop
Téléphone de Courcelles
Téléphone de Lambton
Téléphone Saint-Éphrem : Groupe Maskatel S.E.C.
Telesave Communications Ltd.
Telico
Telizon
Telkel Inc.
telMAX
Telus
TenTenTel
TeraGo Networks
The Internet Centre Canada Inc.
ThinkTel
Tigydoo
Tikatel
Tiny Mobile
TNEXT Communication Inc.
Toronto Telecom
Total Cable Services Inc.
Tough Country Communications
Transvision Cookshire
TrappCall
Truespeed Internet Services Inc.
Tuckersmith Communications Co-operative Ltd.
UniRéso Télécom
Uniserve
Unite Communications Corporation
UnitedCloud Inc.
Unity Connected Solutions Inc.
Unmetered
UpTélé Inc.
Utility Network & Partners Inc.
Valley Fiber
Vaxxine Computer Systems Inc.
Vbuzzer
Verizon Canada
VIANET
Videotron
VillageNet
Virgin Plus
VISP
VM Systems
VMedia
Vodalink Telecom Inc.
Voice Network Inc.
VoIP Much Phone Company Inc
Voip.ms
Vonage
Vox
Vox Sun
Voyageur Internet Inc.
WaveDirect Telecommunications Corporation
Westman Communications Group
WestNet Wireless
Wightman
WiMac Tel
WISP Internet Services Inc.
Worldline
WTC Communications
Xamika Corporation
Xinflix
Xplore Inc.
Yak Communications
Yesup
Zid Internet
ZNET.CA
Zoom Voice Communications, Inc.
Zoomer
How to submit a complaint
- Tell us about your problem.
- Be prepared to work with us and your service provider.
- Use our secure online interactive questionnaire to submit your complaint.
Start a Live Chat