Non-compliant providers

The Canadian Radio-television and Telecommunications Commission (CRTC) requires all companies that provide local telephone, long distance, internet and wireless services to Canadian consumers or small businesses to participate in the CCTS. If they do not currently participate, they must do so after being notified by the CCTS that we have received an in-mandate complaint from one of their customers.  The CRTC also requires participation in the CCTS by licensed TV service providers and their affiliates, effective September 1, 2017.

When we receive a complaint from a customer of a telecom service provider that does not yet participate in the CCTS, we contact the company to inform it of its obligation to join the CCTS. We also inform the company about the consequences of not joining the CCTS, including referring the matter to the CRTC for enforcement action and publicizing the name of the provider.

Despite the regulatory obligation to do so, the following providers have failed to join the CCTS, currently leaving their customers with no recourse for the independent review of complaints.

The following companies were referred to the CRTC for enforcement action:

  • Flow teknologies Canada Inc.
  • Unite Communications Corp.
  • Net2Web Inc.

The CRTC has issued Telecom Notice of Consultation CRTC 2019-363, a show cause proceeding for failing to join CCTS against the following service providers:

  • Solutions Inc.