If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
Since 2007, we have helped consumers deal with over 200,000 complaints.
“The CCTS was instrumental in achieving a fair outcome in my complaint case. I believe that the CCTS is irreplaceable. ”
EasyVoice Telecom Inc. in breach of obligations to customers and industry ombuds Ottawa (March 4, 2026) – The Commission for Complaints for Telecom-television Services (CCTS) has terminated the participation of service provider EasyVoice Telecom Inc. (EasyVoice) for depriving six customers of remedies required …
This notice is to inform the public that the CCTS intends to terminate the participation of Scandia ISP Internet Inc. (ISP Canada), Springtel Communications Inc., and Leepfrog Telecom Ltd., because …
This notice is further to our Public notice regarding intention to terminate participation dated December 1, 2025 in which we advised the public that CCTS intended to terminate the participation of …
Billing issues remain top concern for wireless, internet, TV, and phone service customers. Ottawa (January 14, 2026) – The Commission for Complaints for Telecom-television Services (CCTS) released its Annual Report today, outlining key consumer complaint data, trends, and emerging issues across Canada’s …
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