What We Do
The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s telecommunications and television ombuds. We are an independent, not-for-profit organization that helps resolve disputes between customers and their providers.
We’re Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge.
As Canada’s telecom and TV ombuds, our job is to help you resolve issues with your wireless, internet, phone and TV services. We can help with issues about billing, contract disputes, service delivery and more. Since 2007, we have resolved over 200,000 complaints from telecom and TV customers across Canada.
If your service provider hasn’t followed industry rules, we can direct them to:
- Correct billing errors
- Issue refunds or credits
- Waive fees or charges that aren’t valid
- Apply discounts or promotions that they promised you
- Update or correct credit reports if they sent incorrect information to a credit bureau
- Restore service if they suspend or cancel it without a valid reason
Our mission is to provide impartial, fair and effective complaint resolution services, data, and insights to telecom and TV consumers and service providers. Our service is free for consumers and available anywhere in Canada.
About us
The CCTS was created in 2007 as an independent, not-for-profit agency to resolve telecom customer complaints. Since then, our organization and mandate have grown with the increasing need for fair, free and impartial consumer complaint resolution.
- We administer four industry codes, which help consumers understand their rights and responsibilities in a service contract, and establish minimum standards for service providers.
- We work with customers across Canada and over 400 service provider brands to help resolve complaints related to wireless, internet, phone and TV services.
- We have resolved over 200,000 customer complaints and deliver three reports every year that describe our activities, highlight our key accomplishments, and provide statistics on the complaints we receive.
Did you know? The CCTS was established by the Canadian Radio-television and Telecommunications Commission (CRTC), by order of the federal government. We were created to serve as an independent body to resolve complaints from telecom consumers, but also to identify and report on issues and trends. We share the data and insights we gather with government, regulators and the industry – informing regulations and policies that build a better future for telecom and TV services in Canada.
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