The services and issues that CCTS cannot help with fall into three categories:

• exceptions to telecommunications (telecom) services
• exceptions to TV services
• other applicable exceptions

Exceptions to telecom services

Exceptions to telecom services are:

• internet applications or content
• emergency services
• payphones
• yellow page or business directories
• telemarking or unsolicited messages
• 900 and 976 services

Exceptions to TV services

Exceptions to TV services are:

• digital media broadcast undertaking (DMBU) services, which are services generally delivered or accessed over the Internet or delivered using point-to-point technology and received by way of mobile devices
• interactive services and applications provided by TV service providers
• broadcasting content
• journalistic ethics
• accessibility issues, for example closed captioning and described video
• simultaneous substitution (when a TV distributor temporarily replaces the signal of one TV channel with that of another channel showing the same program at the same time)

Other exceptions

Other applicable exceptions are:

• equipment
• inside wiring
• security services such as alarm monitoring
• networking services
• pricing of products or services
• rights of way
• plant, including (without limitation), poles, towers conduits, trenches and other support structures
• claims of false and misleading advertising
• privacy issues

There may be other organizations to which you can direct a complaint about these issues. Visit our Resources page.