Exclusions from our mandate
The services and issues that CCTS cannot help with fall into three categories:
- exceptions to telecommunications (telecom) services
- exceptions to TV services
- other applicable exceptions
Exceptions to telecom services
Exceptions to telecom services are:
- internet applications or content
- emergency services
- payphones
- yellow page or business directories
- telemarking or unsolicited messages
- 900 and 976 services
Exceptions to TV services
Exceptions to TV services are:
- digital media broadcast undertaking (DMBU) services, which are services generally delivered or accessed over the Internet or delivered using point-to-point technology and received by way of mobile devices
- interactive services and applications provided by TV service providers
- broadcasting content
- journalistic ethics
- accessibility issues, for example closed captioning and described video
- simultaneous substitution (when a TV distributor temporarily replaces the signal of one TV channel with that of another channel showing the same program at the same time)
Other exceptions
Other applicable exceptions are:
- equipment
- inside wiring
- security services such as alarm monitoring
- networking services
- pricing of products or services
- rights of way
- plant, including (without limitation), poles, towers conduits, trenches and other support structures
- claims of false and misleading advertising
- privacy issues
There may be other organizations to which you can direct a complaint about these issues. Visit our Resources page.