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li.mega-menu-item-has-children>a.mega-menu-link>span.mega-indicator:after{position:absolute;top:-1rem;left:0;width:20px;height:20px;background-color:#231f20;mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-caret-down-solid-full.svg);-webkit-mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-caret-down-solid-full.svg);content:""}#mega-menu-wrap-main-menu #mega-menu-main-menu li.mega-menu-flyout li.mega-menu-item a.mega-menu-link>span.mega-indicator:after{top:0;left:auto;right:0;background-color:#0078a6;mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-caret-right-solid-full.svg);-webkit-mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-caret-right-solid-full.svg);content:""}div#breadcrumb-wrapper{display:block;background:#00aeef;margin-top:.5rem;line-height:.75rem}.breadcrumbs{display:inline-block;background:#fff;margin:0;padding:0 1rem;line-height:.75rem}.breadcrumbs>*{color:#231f20;font-size:.875rem;font-weight:700;margin:0;text-transform:uppercase;overflow:visible;text-overflow:ellipsis;white-space:nowrap}.breadcrumbs a,.breadcrumbs span,.breadcrumbs>*{display:inline-block;line-height:.75rem}.breadcrumbs a{color:#231f20;text-decoration:none}#complaintForm fieldset label.date-format,.breadcrumbs li{display:inline}.breadcrumbs a:hover{color:#0078a6;text-decoration:underline}.breadcrumbs span{overflow:visible}.breadcrumbs li:before{color:#00aeef;font-size:1rem;line-height:.75rem;content:"▸";margin:0 .5rem;top:0}.breadcrumbs li::after,div#footer-links ul.menu li a:after,div#footer-links ul.menu li ul{display:none!important}.breadcrumbs li:first-child::before{content:" ";margin:0}.page-title .vcard{border:0;padding:0}.byline{color:#999}.entry-content img,.entry-content object,.entry-content video{max-width:100%;height:auto}.entry-content pre{background:#eee;border:1px solid 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div.slick-slide{background-size:cover;background-repeat:no-repeat;background-position:center center}.home div#banner-wrapper{width:100%;height:auto;background-color:#0078a6}.home div#banner-wrapper div#banner{margin:0 auto}.home div#banner-wrapper div#banner h2{font-size:3rem;font-weight:700;line-height:110%;color:#fff;background-image:none;margin-bottom:1.5rem;padding-bottom:0;opacity:1}.home div#banner-wrapper div#banner p.subheading{font-size:1.25rem;font-weight:700;color:#fff;margin-bottom:1.5rem}.home div#banner-wrapper div#banner div#slider{max-width:1600px;margin:0 auto;visibility:hidden}.home div#banner-wrapper div#banner div#slider.slick-initialized{visibility:visible}.home div#banner-wrapper div.slick-slide{padding-top:10rem;padding-bottom:5rem}.home div#banner-wrapper .slick-prev{width:32px;height:32px;left:24px;z-index:1}.home div#banner-wrapper .slick-next:before,.home div#banner-wrapper .slick-prev:before{font-size:2rem;opacity:.85}.home div#banner-wrapper .slick-next:focus:before,.home div#banner-wrapper .slick-next:hover:before,.home div#banner-wrapper .slick-prev:focus:before,.home div#banner-wrapper .slick-prev:hover:before{opacity:1}.home div#banner-wrapper .slick-next{width:32px;height:32px;right:24px}.home div#banner-wrapper ul.slick-dots{margin:0;bottom:1.5rem}.home div#banner-wrapper ul.slick-dots li{margin:0 8px;background-image:none}.home div#banner-wrapper ul.slick-dots li:before{content:""}.home div#banner-wrapper ul.slick-dots li button{position:relative;width:24px;height:24px}.home div#banner-wrapper ul.slick-dots li button:before{width:24px;height:24px;background:rgba(255,255,255,.5);border:solid 4px #0078a6;content:"";border-radius:50%;opacity:1}.home div#banner-wrapper ul.slick-dots li.slick-active button:before{background:#fff;border:solid 4px #00aeef}.home div#banner-wrapper ul.slick-dots li button:focus:before,.home div#banner-wrapper ul.slick-dots li button:hover:before{background:#fff;border:solid 4px 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p{font-size:1.125rem;font-weight:400}.more,div#post-links div.article-navigation{font-size:.875rem;font-weight:700;text-transform:uppercase}.more{text-decoration:none!important}.more:after{position:relative;top:5px;display:inline-block;width:20px;height:20px;mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-caret-right-solid-full.svg);-webkit-mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-caret-right-solid-full.svg);content:""}div#open-complaint-wrapper{padding:4rem 0}div#open-complaint-wrapper .fa{color:#dee7eb;font-size:2rem;margin:.5rem 0}.home div.article-summary,div#open-complaint-wrapper div#complaint-steps,div#statistics div{margin-bottom:2rem}div#open-complaint-wrapper div#complaint-steps h3 span.number{float:left;font-size:3rem;font-weight:700;margin-right:1rem;margin-top:-.25rem}div#statistics-wrapper{padding:4rem 0 2rem;background-color:#f2f6f7;background-image:linear-gradient(to bottom,#f2f6f7,#dee7eb)}div#statistics h4{font-size:1.25rem;font-weight:700}div#testimonial-wrapper{background:#7fd6f7}div#testimonial-wrapper div#testimonial{padding:4rem 0;background-image:url(/wp-content/themes/custom/images/backgrounds/testimonial.jpg);background-repeat:no-repeat;background-position:top right}div#testimonial-wrapper div#testimonial div.testimonial-container{position:relative;background:#ab0073;padding:3rem 4rem 3rem 8rem;color:#fff;box-shadow:0 0 10px 0 rgba(0,0,0,.25)}div#testimonial-wrapper div#testimonial div.testimonial-container div.testimonial-icon{position:absolute;top:3rem;left:-78px;border:solid 5px #7fd6f7;width:150px;height:150px;background-color:#6cc24a;background-image:url(/wp-content/themes/custom/images/icons/quotation.png);background-repeat:no-repeat;background-position:center center;border-radius:50%}div#testimonial-wrapper div#testimonial div.testimonial-container p{font-size:1.5rem;font-style:italic;font-weight:300}div#testimonial-wrapper div#testimonial div.testimonial-container div.testimonial-name{font-size:1rem;font-weight:700;margin-bottom:.25rem}div#testimonial-wrapper div#testimonial div.testimonial-container div.testimonial-location{font-size:1rem;font-weight:400}div#news-wrapper{padding:4rem 0}div#news-wrapper div#news{margin-top:2rem}div.article-summary{margin-bottom:4rem}div.article-summary img{padding-right:1.25rem}div.article-summary div.icon{font-size:3rem;line-height:100%;color:#dee7eb;margin-bottom:.5rem}div.article-summary div.date{color:#231f20;font-size:.75rem;font-weight:700;margin-bottom:.5rem;text-transform:uppercase}div.article-summary div.link{font-family:"Kreon","Open Sans",Roboto,Arial,Sans-serif;font-size:1.25rem;font-weight:700;margin-bottom:1rem}div#search-results article a,div.article-summary div.link a{text-decoration:underline}article p.byline,div.featured-image img,div.filelist div.column.report,div.filelist div.report.columns{margin-bottom:2rem}article p.byline{font-size:1rem;font-weight:700;color:#0078a6;text-transform:uppercase}div#post-links,nav.page-navigation{margin-top:2rem;padding-top:1rem;border-top:solid 1px #dee7eb}div#post-links div.article-navigation{margin-bottom:.5rem}div#post-links ul{margin-bottom:0!important;margin-left:2%!important}div#post-links ul li{display:inline-block;vertical-align:top;margin-right:2%!important;padding-left:0!important;width:48%}div#post-links ul li:nth-child(2){margin-right:0!important;text-align:right}div#post-links ul li:before{content:none!important}div#post-links ul li a,div#sidebar p{font-size:.875rem}div#banner-wrapper{width:100%;background:#0078a6}div#banner-wrapper div#banner{position:relative}div#banner-wrapper div#banner div#banner-image,div#banner-wrapper div#banner div#banner-overlay{position:absolute;top:0;right:0;width:65%;height:100%;background-size:cover;background-repeat:no-repeat;background-position:center left;background-image:url(/wp-content/themes/custom/images/backgrounds/banner-subpage.jpg)}div#banner-wrapper div#banner div#banner-overlay{background-repeat:repeat-y;background-image:url(/wp-content/themes/custom/images/backgrounds/banner-overlay.png)}div#banner-wrapper div#banner div.section-title{position:relative;font-family:"Kreon","Open Sans",Roboto,Arial,Sans-serif;font-size:4rem;font-weight:700;line-height:100%;color:#fff;margin-top:3rem;margin-bottom:3rem;padding-bottom:0;background-image:none}body:not(.home) div#content{margin:4rem 0}body.mce-content-body{margin:1rem}body.mce-content-body a,div#content a{font-weight:700;text-decoration:underline}body.mce-content-body ul,div#content ul{list-style-type:none;margin:0 0 1.5rem 1.5rem}body.mce-content-body ol>li,body.mce-content-body ul li,div#content ol>li,div#content ul li{position:relative;color:#231f20;margin:0 0 1rem;line-height:120%}body.mce-content-body ul li ul,div#content ul li ul{margin-top:1.5rem}body.mce-content-body ul>li:before,div#content ul>li:before{position:absolute;top:2px;left:-20px;display:inline-block;background-color:#00aeef;width:16px;height:16px;mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-chevron-right-solid-full.svg);-webkit-mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-chevron-right-solid-full.svg);content:""}body.mce-content-body ol,div#content ol{margin:0 0 2rem 2.375rem}body.mce-content-body ol>li,div#content ol>li{padding-left:0}div#overview-content,div#subpages-wrapper{margin-bottom:4rem}div#subpages-wrapper div#subpages div.column a,div#subpages-wrapper div#subpages div.columns a{display:block;width:100%;height:100%;padding:3rem;color:#ff4822;font-weight:400;background:rgba(0,174,239,.1);border:solid 2px #fff;text-decoration:none}div#subpages-wrapper div#subpages div.column a h2,div#subpages-wrapper div#subpages div.columns a h2{color:#0078a6;font-weight:700;text-decoration:underline;margin-bottom:1rem}div#sidebar ul 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a.more:after,div.overview-blocks div.column>div a.more:hover:after,div.overview-blocks div.columns>div a.more:after{background-color:#d62400}div.overview-blocks{margin:3rem auto}div.overview-blocks div.column>div,div.overview-blocks div.columns>div{background:#e5f7fd;padding:3rem;border:solid 2px #fff;height:100%}div#sidebar{border-left:solid 1px #dee7eb}div#providers,div#sidebar div.sidebar-block{margin-top:4rem}div#sidebar div.sidebar-block:first-child{margin-top:0}div#sidebar h2{margin-bottom:1rem;padding-bottom:1rem;background-image:url(/wp-content/themes/custom/images/backgrounds/heading-underline.jpg);background-repeat:no-repeat;background-position:bottom left}div#sidebar ul{list-style-type:none;margin:0 0 0 20px}div#sidebar ul li{background-image:none;padding-left:0;margin-bottom:1.25rem}div#sidebar ul li a{position:relative;font-size:.875rem;padding-left:21px;margin:1.5rem 0;margin-left:-20px;line-height:120%;background-image:url(/wp-content/themes/custom/images/icons/bullet-sidebar-menu.png);background-size:11px 14px;background-repeat:no-repeat;background-position:0 3px;text-decoration:none}div#sidebar ul li a:hover{background-image:url(/wp-content/themes/custom/images/icons/bullet-sidebar-menu-hover.png)}div#sidebar ul li.current_page_item>a{color:#231f20;text-decoration:underline;background-image:url(/wp-content/themes/custom/images/icons/bullet-sidebar-menu-current.png)}div#sidebar div.sidebar-menu ul.children{margin-left:0;padding-left:1.25rem;margin-top:1.25rem}div#sidebar ol{margin-left:1rem}div#providers div.provider p,div#sidebar ol li{font-size:.875rem}div#sidebar ul li:last-child,div#strategic-plan-2024-2029 div#operating-principles div#text-half ul li:last-child{margin-bottom:0}div.board-member{margin-top:1.5rem;margin-bottom:3rem}div.board-member img{padding-right:1.5rem}div.board-member .fa{font-size:.5rem;color:#00aeef}div#faqs div.row{margin-bottom:1.5rem}ul.accordion.faqs{margin-top:-1rem;background:#fff}ul.accordion.faqs>li.accordion-item{background-image:none!important;background-color:#fff;padding-left:0!important;margin:1px 0!important;border:0}ul.accordion.faqs>li.accordion-item:before{content:""!important}ul.accordion.faqs>li.accordion-item>a.accordion-title{background:#fff!important;padding:1rem 0 1rem 2rem;line-height:110%;font-family:"Kreon","Open Sans",Roboto,Arial,Sans-serif;font-size:1.25rem;font-weight:600;text-decoration:none!important;border:0}ul.accordion.faqs>li.accordion-item>a.accordion-title:hover{color:#080707}ul.accordion.faqs>li.accordion-item>a.accordion-title:before{top:23px;left:0;width:22px;height:22px;background-color:#0078a6;mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-circle-plus-solid-full.svg);-webkit-mask-image:url(/wp-content/themes/custom/assets/images/icons/icon-circle-plus-solid-full.svg);content:"";transition:all .3s 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0;padding-top:2rem;border-top:solid 1px #dee7eb}div.job:not(:last-of-type){border-bottom:solid 1px #dee7eb;margin-bottom:2rem;padding-bottom:2rem}div.filelist div.column p,div.filelist div.columns p,div.job p.job-type,div.job p.salary{margin-bottom:.5rem}div#search-results article{position:relative;margin-bottom:2rem}div#search-results article p.url{color:#ff4822;font-size:.875rem;line-height:110%;font-weight:700;margin-bottom:.5rem}div#flexible-content div.section.notices{margin-bottom:3rem}div#flexible-content div.divider{width:100%;padding-top:2rem;margin-bottom:2rem;border-bottom:solid 1px #dee7eb}div#flexible-content div.divider:last-child{display:none}div.filelist div.column,div.filelist div.columns{margin-top:2rem}div.filelist div.column .fa,div.filelist div.columns .fa{font-size:2rem;color:#00aeef;margin-bottom:.5rem;opacity:.5}div.filelist div.column:not(.report) img,div.filelist div.columns:not(.report) img{width:auto;height:32px;margin-bottom:.5rem}div.filelist div.column div.filetype,div.filelist div.columns div.filetype{font-size:.875rem;font-weight:700;color:#231f20;margin-bottom:.5rem;text-transform:uppercase}div.filelist div.column div.filesize,div.filelist div.columns div.filesize{font-size:.875rem;font-weight:700;color:#ff4822}a#tsp-logoff{font-size:.875rem;text-decoration:none!important;text-transform:uppercase}.single a.report-cover img,div.filelist div.column.report img,div.filelist div.report.columns img{margin-bottom:1rem;box-shadow:0 0 10px 0 rgba(0,0,0,.25)}div.filelist div.column.report a,div.filelist div.report.columns a{display:block;width:100%;height:100%}ul.pagination{margin:0!important}ul.pagination li{position:initial;display:inline-block!important;font-size:1rem;font-weight:700;color:#231f20;line-height:initial!important;padding-left:0!important;margin-right:.625rem!important;margin-bottom:0!important;background:#f2f6f7;background-image:none!important;border:solid 1px #f2f6f7;transition:none;border-radius:.25rem}ul.pagination li:empty{display:none!important}ul.pagination li:before{content:none!important}ul.pagination li:hover{background:#f2f6f7!important;border:solid 1px #f2f6f7!important;border-radius:.25rem}ul.pagination li.current{background:#0078a6!important;color:#fff!important;border:solid 1px #0078a6!important;padding:.25rem .625rem!important}ul.pagination li a{display:block;width:100%;height:100%;padding:.25rem .625rem;color:#231f20;text-decoration:none!important;transition:none;border-radius:.25rem}ul.pagination li a:hover,ul.pagination li:hover a{background:#dee7eb;text-decoration:none!important;border-radius:.25rem}div#footer-wrapper{background:#f2f6f7;padding:2rem 0 3rem}div#footer-links{margin-top:1rem;margin-bottom:1rem}div#footer-links ul.menu{display:inline-block}div#footer-links ul.menu li a{padding:0;margin-left:2rem;color:#231f20;font-size:.875rem;font-weight:700;line-height:2rem;text-transform:uppercase}div#footer-links ul.menu li:first-child a{margin-left:0}div#footer-links ul.menu li a:hover{text-decoration:underline}div#footer-links ul.menu li.active a{background:0 0}div#footer-links ul.social-media-links li a{margin-left:1.5rem}.footer div#copyright{font-size:.875rem;font-weight:400;color:#0078a6}div#live-chat{position:fixed;bottom:-.25rem;right:2rem;box-shadow:0 0 15px 0 rgba(0,0,0,.5);border-radius:.25rem;z-index:100000}div#live-chat a.button{padding:.5rem 1.25rem 1rem;margin-bottom:0;border-bottom:none}div#live-chat a img{width:17px;height:17px}.gform_body ul{list-style:none outside none;margin:0}.gform_wrapper span.gfield_required{color:#d62400!important;font-size:1.25rem!important;font-weight:700!important}.gform_wrapper li:before{content:""!important}.gform_wrapper form li,.gform_wrapper li{background:0 0!important;padding-left:0!important;margin-bottom:.5rem!important}.gform_wrapper .gform_footer input.button,.gform_wrapper .gform_footer input[type=submit]{font-size:1rem;font-weight:700;padding:.75rem 2rem;margin:0 0 1rem}.gform_wrapper input[type=email],.gform_wrapper input[type=number],.gform_wrapper input[type=password],.gform_wrapper input[type=tel],.gform_wrapper input[type=text],.gform_wrapper input[type=url]{font-size:1rem!important;padding:.5rem!important;margin-bottom:0!important}.gform_wrapper textarea{font-size:1rem!important;padding:.5rem!important}.gf_browser_ie.gform_wrapper .gform_footer input.button{padding:.5rem 1rem!important}.gform_wrapper h4{padding-top:2rem!important;margin-bottom:.5rem!important}.gform_wrapper ul.gfield_radio li input[type=text]{width:44%!important}.gform_wrapper ul.gfield_radio li label{font-size:1rem!important;margin:6px 0 0 8px}.gform_wrapper div.validation_error,img.gform_ajax_spinner{display:none!important}body.page .gform_wrapper li.gfield.gfield_error.gfield_contains_required,body.single .gform_wrapper li.gfield.gfield_error.gfield_contains_required{background:rgba(255,72,34,.1)!important;border:0!important;margin-bottom:1!important;margin-top:0!important;padding:1rem 0 0 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.validation_message{color:#ff4822!important;font-weight:700!important;font-style:italic!important;font-size:.75rem!important;margin:.5rem 0!important;padding-bottom:.5rem!important;padding-top:0!important}body.page .gform_wrapper .gfield_description.validation_message,body.page .gform_wrapper .top_label .gfield_description.validation_message,body.single .gform_wrapper .gfield_description.validation_message,body.single .gform_wrapper .top_label .gfield_description.validation_message{padding-top:0!important}.gform_wrapper.gf_browser_chrome .ginput_complex .ginput_right select,.gform_wrapper.gf_browser_chrome .ginput_complex select{margin-bottom:1rem!important}.gform_wrapper.gf_browser_chrome select{padding:0 24px 2px 8px!important}.gform_wrapper.gf_browser_gecko select{padding:0 24px 2px 2px!important}.gform_wrapper .gfield_checkbox li input,.gform_wrapper .gfield_checkbox li input[type=checkbox],.gform_wrapper .gfield_radio li input[type=radio],div#newsletter-wrapper div#newsletter 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div.number-circle.green{background:#8fc73e}div#process-steps div.number-circle.purple{background:#7e318e}div#process-steps div.bordered-content{position:relative;padding-left:65px;margin-left:39px;padding-bottom:60px;z-index:1}div#process-steps div.bordered-content.orange{border-left:solid 2px #ed4b32}div#process-steps div.bordered-content.blue{border-left:solid 2px #00ace5}div#process-steps div.bordered-content.green{border-left:solid 2px #8fc73e}div#process-steps div.bordered-content.purple{border-left:solid 2px #7e318e;padding-bottom:0;margin-bottom:60px}div#process-steps h2{font-size:32px}div#process-steps h3{font-size:24px}div#process-steps .orange h3{color:#ed4b32}div#process-steps .blue h3{color:#00ace5}div#process-steps .green h3{color:#8fc73e}div#process-steps .purple h3{color:#7e318e}div#process-steps img.illustration{float:right;width:50%;min-width:150px;margin:20px 0 20px 20px}div#process-steps .purple img.illustration{width:33.33%;min-width:125px}div#process-steps div.notice{margin:0 10%;padding:15px 20px;background:#f6fdff;border:solid 1px #00ace5;border-radius:5px;font-size:14px;font-weight:700;text-align:center}div#strategic-plan-2024-2029 h2{font-size:2rem}div#strategic-plan-2024-2029 h3{font-size:1.5rem}div#strategic-plan-2024-2029 h4{font-size:1.25rem}div#strategic-plan-2024-2029 ul.menu{margin:20px auto 40px;padding:20px;background:#f2f6f7;border-radius:10px}div#strategic-plan-2024-2029 ul.menu li{display:table-cell;padding:0 10px}div#strategic-plan-2024-2029 ul.menu li:not(:first-child){border-left:solid 2px #dee7eb}div#strategic-plan-2024-2029 ul.menu li:before{content:""}div#strategic-plan-2024-2029 ul.menu li a{line-height:120%;text-decoration:none}div#strategic-plan-2024-2029 ul.menu li a:hover{text-decoration:underline}div#strategic-plan-2024-2029 img{border-radius:10px}div#strategic-plan-2024-2029 [id^=section]{padding-bottom:50px;margin-bottom:75px;border-bottom:solid 2px #f2f6f7}div#strategic-plan-2024-2029 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