{"id":985,"date":"2016-10-04T11:15:03","date_gmt":"2016-10-04T15:15:03","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=985\/"},"modified":"2018-10-16T10:36:09","modified_gmt":"2018-10-16T14:36:09","slug":"le-cprst-emet-ses-commentaires-au-sujet-de-lefficacite-du-code-sur-les-services","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/le-cprst-emet-ses-commentaires-au-sujet-de-lefficacite-du-code-sur-les-services\/","title":{"rendered":"Le CPRST \u00e9met ses commentaires au sujet de l\u2019efficacit\u00e9 du Code sur les services"},"content":{"rendered":"<p><strong>Ottawa, le 4 octobre 2016 &#8211;<\/strong>\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) a r\u00e9pondu \u00e0 l\u2019appel aux commentaires lanc\u00e9 par le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) au sujet de l\u2019efficacit\u00e9 du Code de conduite sur les services sans fil.<\/p>\n<p>Le CPRST est l\u2019administrateur du Code depuis son lancement en d\u00e9cembre 2013. Le CPRST applique le Code \u00e0 la r\u00e9solution des plaintes qu\u2019il re\u00e7oit des clients de services sans fil. De plus, il surveille et rend publiques les violations du Code par les fournisseurs de services sans fil. \u00ab Notre exp\u00e9rience unique d\u2019organisme de r\u00e9solution des plaintes de l\u2019industrie et d\u2019administrateur du Code nous permet de bien mesurer le niveau de compr\u00e9hension des fournisseurs de services et des consommateurs sur les droits et obligations d\u00e9taill\u00e9s dans le Code sur les services sans fil et d\u2019\u00e9valuer la mani\u00e8re dont les fournisseurs mettent en \u0153uvre les exigences du Code \u00bb a d\u00e9clar\u00e9 le Commissaire et directeur g\u00e9n\u00e9ral du CPRST, Howard Maker. Les commentaires du CPRST offrent au CRTC des donn\u00e9es et observations bas\u00e9es sur sa longue exp\u00e9rience d\u2019administration du Code. \u00ab En \u00e9mettant nos commentaires, nous esp\u00e9rons mettre en \u00e9vidence les probl\u00e8mes (relatifs au Code) que nous avons rencontr\u00e9s au cours des ans et attirer l\u2019attention de l\u2019organisme de r\u00e9glementation, de l\u2019industrie et des consommateurs sur ces probl\u00e8mes \u00bb a d\u00e9clar\u00e9 M. Maker.<\/p>\n<p>Les commentaires du CPRST incluent des observations sur l\u2019\u00e9volution du march\u00e9 sans fil depuis la mise en \u0153uvre du Code, sur le contenu et la formulation du Code, sur la sensibilisation des consommateurs envers le Code, ainsi que sur l\u2019efficacit\u00e9 du Code et la mani\u00e8re dont il devrait \u00eatre examin\u00e9 \u00e0 l\u2019avenir.<\/p>\n<p>Les commentaires du CPRST sur le Code de conduite sur les services sans fil peuvent \u00eatre lus\u00a0<a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2018\/10\/TNC 2016-293 CCTS Intervention (full version).pdf\">ici<\/a>.<\/p>\n<p style=\"text-align: center;\">-30-<\/p>\n<p class=\"footnote\"><strong>Au sujet du Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST)<\/strong><\/p>\n<p class=\"footnote\">Depuis juillet 2007, le CPRST fournit aux clients un m\u00e9canisme ind\u00e9pendant et impartial de r\u00e9solution des plaintes relatives aux services d\u00e9r\u00e9glement\u00e9s de t\u00e9l\u00e9phonie locale et d\u2019interurbains ainsi que des services sans fil et d\u2019acc\u00e8s \u00e0 internet. Cela comprend les questions d\u2019erreurs de facturation, de conformit\u00e9 aux modalit\u00e9s du contrat et aux engagements, de prestation de service, de gestion des cr\u00e9dits et de recouvrement. Visitez notre site web \u00e0\u00a0<a href=\"https:\/\/www.ccts-cprst.ca\">www.ccts-cprst.ca<\/a><\/p>\n<p class=\"footnote\">Pour plus d\u2019information : Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications,\u00a0<a href=\"mailto:communication@ccts-cprst.ca\">communication@ccts-cprst.ca<\/a>, sans frais: 1-855-512-9783<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ottawa, le 4 octobre 2016 &#8211;\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) a r\u00e9pondu \u00e0 l\u2019appel aux commentaires lanc\u00e9 par le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) au sujet de l\u2019efficacit\u00e9 du Code de conduite sur les services sans fil. Le CPRST est l\u2019administrateur du Code depuis son lancement<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/le-cprst-emet-ses-commentaires-au-sujet-de-lefficacite-du-code-sur-les-services\/\" title=\"LuLe CPRST \u00e9met ses commentaires au sujet de l\u2019efficacit\u00e9 du Code sur les services\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[113,49,21],"class_list":["post-985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse","tag-code-fr","tag-efficacite","tag-sans-fil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le CPRST \u00e9met ses commentaires au sujet de l\u2019efficacit\u00e9 du Code sur les services - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/le-cprst-emet-ses-commentaires-au-sujet-de-lefficacite-du-code-sur-les-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le CPRST \u00e9met ses commentaires au sujet de l\u2019efficacit\u00e9 du Code sur les services - CPRST\" \/>\n<meta property=\"og:description\" content=\"Ottawa, le 4 octobre 2016 &#8211;\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) a r\u00e9pondu \u00e0 l\u2019appel aux commentaires lanc\u00e9 par le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) au sujet de l\u2019efficacit\u00e9 du Code de conduite sur les services sans fil. 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