{"id":8868,"date":"2023-05-11T06:00:00","date_gmt":"2023-05-11T10:00:00","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=8868\/"},"modified":"2023-08-30T08:45:26","modified_gmt":"2023-08-30T12:45:26","slug":"la-cprst-met-fin-ladhesion-dica-microsystems-inc-pour-des-raisons-de-non-conformite","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-ladhesion-dica-microsystems-inc-pour-des-raisons-de-non-conformite\/","title":{"rendered":"La CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019ICA Microsystems Inc. pour des raisons de non-conformit\u00e9"},"content":{"rendered":"

ICA ne respecte pas ses obligations envers ses clientes et clients et envers l\u2019ombudsman<\/h2>\n

 <\/p>\n

Ottawa, le 11 mai\u00a02023\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 l\u2019adh\u00e9sion du fournisseur de services ICA\u00a0Microsystems\u00a0Inc. (ICA) pour d\u00e9faut de se conformer \u00e0 certaines exigences obligatoires. ICA offre des services de t\u00e9l\u00e9communications sous les noms de marque ICA\u00a0Canada On-Line et ICA\u00a0Wireless. La r\u00e9siliation de l\u2019adh\u00e9sion d\u2019ICA par la CPRST place ICA en position de non-conformit\u00e9 \u00e0 l\u2019exigence r\u00e9glementaire du Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes\u00a0(CRTC) d\u2019adh\u00e9rer \u00e0 la CPRST, laquelle donne un recours aux clients et clientes qui ont un diff\u00e9rend avec leur fournisseur de services.<\/p>\n

La CPRST publie ces renseignements dans le but d\u2019informer pleinement les clientes et clients actuels et potentiels du non-respect par ICA de ses responsabilit\u00e9s envers ses clientes et clients et de ses obligations r\u00e9glementaires. Les efforts d\u00e9ploy\u00e9s par la CPRST pour r\u00e9soudre ces probl\u00e8mes avec ICA n\u2019ont pas \u00e9t\u00e9 fructueux.<\/p>\n

\u00c0 propos du fournisseur de services et des probl\u00e8mes de conformit\u00e9\u00a0: <\/strong>ICA est un fournisseur de services situ\u00e9 en Ontario qui offre des services internet. La CPRST a fait enqu\u00eate au sujet d\u2019une plainte d\u00e9pos\u00e9e par une petite entreprise cliente et a rendu une d\u00e9cision ex\u00e9cutoire<\/a> en d\u00e9cembre\u00a02022. La d\u00e9cision de la CPRST exige d\u2019ICA qu\u2019elle rembourse \u00e0 la petite entreprise cliente un mois de service qui a \u00e9t\u00e9 factur\u00e9 de fa\u00e7on erron\u00e9e apr\u00e8s que l\u2019entreprise a annul\u00e9 le service, et qu\u2019elle annule des frais inappropri\u00e9s de 1\u00a0299\u00a0$ factur\u00e9s \u00e0 l\u2019entreprise \u00e0 titre de \u00ab\u00a0frais de plainte\u00a0\u00bb. La CPRST a fait remarquer dans sa d\u00e9cision que ces frais sont punitifs et privent les clients et clientes de leur droit \u00e0 un examen gratuit et \u00e9quitable de leurs plaintes. Au cours de l\u2019enqu\u00eate sur la plainte, ICA a refus\u00e9 de coop\u00e9rer ou de fournir les documents requis pour expliquer sa conduite, comme l\u2019exige le Code de proc\u00e9dures de la CPRST.<\/p>\n

ICA n\u2019a pas<\/strong> mis en \u0153uvre la d\u00e9cision ex\u00e9cutoire de la CPRST, ce qui constitue un manquement majeur aux exigences envers le fournisseur. De plus, ICA ne respecte pas ses obligations d\u2019inclure des renseignements sur la CPRST sur son site Web afin que ses clientes et clients soient inform\u00e9s de leur droit de recours \u00e0 la CPRST. ICA n\u2019a pas non plus pay\u00e9 les frais de la CPRST en souffrance.<\/p>\n

\u00ab\u00a0Notre objectif est de veiller \u00e0 ce que tous les fournisseurs de services se conforment aux r\u00e8gles, pour que les probl\u00e8mes rencontr\u00e9s par les clients et clientes soient r\u00e9gl\u00e9s promptement et \u00e9quitablement. En omettant de le faire, ICA a priv\u00e9 ses clients et clientes du droit de jouir du processus de r\u00e8glement gratuit des plaintes de la CPRST\u00a0\u00bb, a d\u00e9clar\u00e9 Janet\u00a0Lo, commissaire adjointe, affaires juridiques, r\u00e9glementation et intervenants. \u00ab\u00a0Nous avons tent\u00e9 \u00e0 plusieurs reprises de communiquer avec ICA et de travailler avec elle pour r\u00e9gler ces probl\u00e8mes. ICA ne les a pas r\u00e9gl\u00e9s, ne laissant d\u2019autre choix \u00e0 la CPRST que de mettre fin \u00e0 l\u2019adh\u00e9sion d\u2019ICA et de transmettre son dossier au CRTC pour que d\u2019autres mesures soient prises.\u00a0\u00bb<\/p>\n

La fin de l\u2019adh\u00e9sion d\u2019ICA \u00e0 la CPRST place l\u2019entreprise dans une situation de violation de l\u2019exigence d\u2019adh\u00e9sion du CRTC. La CPRST a, comme il se doit, port\u00e9 la question devant le CRTC pour que d\u2019autres mesures soient prises.<\/p>\n

Mise \u00e0 jour<\/strong><\/p>\n

\u00c0 partir du 15 ao\u00fbt 2023, ICA a\u00a0r\u00e9gl\u00e9 ses probl\u00e8mes de conformit\u00e9 et adh\u00e8re \u00e0 nouveau \u00e0 la CPRST<\/a>.<\/span><\/span><\/p>\n

\u00c0 propos de la\u00a0CPRST<\/strong><\/p>\n

La CPRST est l\u2019organisme national et ind\u00e9pendant du Canada qui s\u2019occupe de r\u00e9gler les plaintes des clients et clientes relatives aux services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision, de fa\u00e7on \u00e9quitable, et ce, gratuitement. Les fournisseurs de services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision qui offrent des services entrant dans le champ de comp\u00e9tence de la CPRST doivent y adh\u00e9rer. La CPRST compte plus de 400\u00a0fournisseurs de services participants<\/u> \u00e0 l\u2019\u00e9chelle du secteur.<\/p>\n

Cette ann\u00e9e, la CPRST c\u00e9l\u00e8bre 15\u00a0ans d\u2019aide offerte aux Canadiens. \u00c0 ce jour, elle a trait\u00e9 plus de 150\u00a0000\u00a0plaintes, dont la plupart ont \u00e9t\u00e9 r\u00e9gl\u00e9es en moins de 30\u00a0jours. Les clientes et clients sont invit\u00e9s \u00e0 demander de l\u2019aide \u00e0 la CPRST s\u2019ils ne parviennent pas \u00e0 r\u00e9soudre un diff\u00e9rend avec leur fournisseur de services. Parlons solutions!<\/p>\n

Communiquez avec<\/strong>
\nMathieu\u00a0Pierre\u00a0Dagonas, directeur, affaires des intervenants et communications
\ncommunications@ccts-cprst.ca<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

ICA ne respecte pas ses obligations envers ses clientes et clients et envers l\u2019ombudsman   Ottawa, le 11 mai\u00a02023\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 l\u2019adh\u00e9sion du fournisseur de services ICA\u00a0Microsystems\u00a0Inc. (ICA) pour d\u00e9faut de se conformer \u00e0 certaines exigences obligatoires. ICA offre des services de t\u00e9l\u00e9communicationsEn lire plus »<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-8868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"\nLa CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019ICA Microsystems Inc. pour des raisons de non-conformit\u00e9 - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-ladhesion-dica-microsystems-inc-pour-des-raisons-de-non-conformite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019ICA Microsystems Inc. pour des raisons de non-conformit\u00e9 - CPRST\" \/>\n<meta property=\"og:description\" content=\"ICA ne respecte pas ses obligations envers ses clientes et clients et envers l\u2019ombudsman   Ottawa, le 11 mai\u00a02023\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 l\u2019adh\u00e9sion du fournisseur de services ICA\u00a0Microsystems\u00a0Inc. 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