{"id":8563,"date":"2023-03-01T06:45:10","date_gmt":"2023-03-01T11:45:10","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=8563\/"},"modified":"2023-03-08T11:25:37","modified_gmt":"2023-03-08T16:25:37","slug":"15e-anniversaire","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/15e-anniversaire\/","title":{"rendered":"Les Canadiens peuvent compter sur la CPRST !"},"content":{"rendered":"<p>Cette ann\u00e9e, <strong>la CPRST c\u00e9l\u00e8bre 15\u00a0ans<\/strong> d\u2019aide offerte gratuitement aux Canadiens pour r\u00e9soudre leurs plaintes au sujet de leurs fournisseurs de services de t\u00e9l\u00e9phonie, d\u2019Internet et de t\u00e9l\u00e9vision!<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/a8w8Xz6Yzzk?rel=0&amp;enablejsapi=1\" width=\"560\" height=\"315\"><\/iframe><\/p>\n<h4 style=\"text-align: center;\"><a href=\"https:\/\/www.youtube.com\/watch?v=ifqs3T13N6o\"><strong>Version LSQ<\/strong><\/a><\/h4>\n<p>&nbsp;<\/p>\n<h2>Nous vous \u00e9coutons \u2013 VRAIMENT.<\/h2>\n<p>Dans le cadre de notre engagement \u00e0 servir les consommateurs et les fournisseurs de services de t\u00e9l\u00e9vision et de t\u00e9l\u00e9communication au Canada, notre organisation est en train de vivre la plus importante modernisation de son histoire. En effet nous simplifions notre processus afin de r\u00e9pondre aux besoins changeants des consommateurs de t\u00e9l\u00e9communications et de leurs fournisseurs de services.<\/p>\n<table style=\"height: 346px;\" width=\"854\">\n<tbody>\n<tr>\n<td width=\"126\">\n<blockquote><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8523 size-full alignnone\" src=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Picture4.jpg\" alt=\"\" width=\"121\" height=\"151\" \/><\/p><\/blockquote>\n<blockquote>\n<h3><em>Howard Maker<\/em><\/h3>\n<h3><em>CCTS\u2019 Commissioner and CEO<\/em><\/h3>\n<\/blockquote>\n<\/td>\n<td width=\"498\">\n<blockquote>\n<h2>\u00ab Au cours des 15 derni\u00e8res ann\u00e9es, la CPRST <strong>a aid\u00e9 \u00e0 r\u00e9soudre plus de 150 000 plaintes d\u00e9pos\u00e9es<\/strong> par des consommateurs canadiens au sujet de leurs services de t\u00e9l\u00e9phonie, d\u2019Internet et de t\u00e9l\u00e9vision.<\/h2>\n<h2><\/h2>\n<h2>Notre longue exp\u00e9rience de r\u00e9solution de pr\u00e8s de 9 plaintes sur 10, souvent dans les 30 jours, montre que les consommateurs font confiance \u00e0 notre processus. Nous continuerons d\u2019offrir notre service gratuit, neutre, efficace et transparent<strong> de r\u00e9solution des plaintes \u00e0 tous les Canadiens qui ont besoin de notre aide.<\/strong> \u00bb<\/h2>\n<\/blockquote>\n<p>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><\/h2>\n<h2>Le parcours<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8619\" src=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Screenshot-2023-02-28-152313.jpg\" alt=\"\" width=\"1756\" height=\"451\" srcset=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Screenshot-2023-02-28-152313.jpg 1756w, https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Screenshot-2023-02-28-152313-300x77.jpg 300w, https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Screenshot-2023-02-28-152313-768x197.jpg 768w, https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Screenshot-2023-02-28-152313-1024x263.jpg 1024w, https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Screenshot-2023-02-28-152313-320x82.jpg 320w\" sizes=\"auto, (max-width: 1756px) 100vw, 1756px\" \/><\/p>\n<p>Depuis nos humbles d\u00e9buts en 2007, notre organisation a connu une croissance consid\u00e9rable de ressources et de responsabilit\u00e9s. Notre mandat et nos priorit\u00e9s strat\u00e9giques ont \u00e9volu\u00e9 parall\u00e8lement \u00e0 la technologie et au contexte r\u00e9glementaire. Tout au long de cette \u00e9volution, nous avons continu\u00e9 d\u2019offrir fi\u00e8rement des services de r\u00e8glement des litiges exceptionnels partout au pays, comme en t\u00e9moignent nos niveaux de satisfaction de la client\u00e8le et nos \u00e9tudes de cas.<\/p>\n<p>&nbsp;<\/p>\n<h2>Application des r\u00e8gles<\/h2>\n<p>\u00c0 la CPRST, quand nous faisons enqu\u00eate sur la plainte d\u2019un client \u00e0 propos de ses services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision, nous cherchons \u00e0 d\u00e9terminer si le fournisseur s\u2019est acquitt\u00e9 de ses responsabilit\u00e9s envers son client. \u00c0 l\u2019aide des r\u00e8gles \u00e9tablies par les codes de conduite du CRTC, nous \u00e9valuons la conduite du fournisseur de services (<a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/\">regardez notre vid\u00e9o sur les codes de conduite<\/a>). De plus, tout en enqu\u00eatant sur les plaintes des clients, <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/rapports-du-cprst\/\">nous surveillons les violations aux codes et en rendons compte publiquement<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>Communiquez avec nous<\/h2>\n<p>Les clients sont invit\u00e9s \u00e0 demander de l\u2019aide \u00e0 la CPRST s\u2019ils ne parviennent pas \u00e0 r\u00e9soudre un litige avec leur fournisseur de services. Nos services sont gratuits et il ne faut que 15\u00a0minutes pour <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/deposer-une-plainte\/\">d\u00e9poser une plainte en ligne<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8605 aligncenter\" src=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Mailchimp-Headers-2.png\" alt=\"\" width=\"735\" height=\"245\" srcset=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Mailchimp-Headers-2.png 600w, https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Mailchimp-Headers-2-300x100.png 300w, https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/02\/Mailchimp-Headers-2-320x107.png 320w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cette ann\u00e9e, la CPRST c\u00e9l\u00e8bre 15\u00a0ans d\u2019aide offerte gratuitement aux Canadiens pour r\u00e9soudre leurs plaintes au sujet de leurs fournisseurs de services de t\u00e9l\u00e9phonie, d\u2019Internet et de t\u00e9l\u00e9vision! Version LSQ &nbsp; Nous vous \u00e9coutons \u2013 VRAIMENT. Dans le cadre de notre engagement \u00e0 servir les consommateurs et les fournisseurs de services de t\u00e9l\u00e9vision et de<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/15e-anniversaire\/\" title=\"LuLes Canadiens peuvent compter sur la CPRST !\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":8637,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-8563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les Canadiens peuvent compter sur la CPRST ! - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/15e-anniversaire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les Canadiens peuvent compter sur la CPRST ! - CPRST\" \/>\n<meta property=\"og:description\" content=\"Cette ann\u00e9e, la CPRST c\u00e9l\u00e8bre 15\u00a0ans d\u2019aide offerte gratuitement aux Canadiens pour r\u00e9soudre leurs plaintes au sujet de leurs fournisseurs de services de t\u00e9l\u00e9phonie, d\u2019Internet et de t\u00e9l\u00e9vision! Version LSQ &nbsp; Nous vous \u00e9coutons \u2013 VRAIMENT. 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