{"id":8261,"date":"2022-08-15T06:00:29","date_gmt":"2022-08-15T10:00:29","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=8261\/"},"modified":"2022-08-12T14:05:47","modified_gmt":"2022-08-12T18:05:47","slug":"cprst-publie-rapport-2021-sur-la-surveillance-de-la-conformite","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/cprst-publie-rapport-2021-sur-la-surveillance-de-la-conformite\/","title":{"rendered":"Rapport : La CPRST publie son Rapport 2021 sur la surveillance de la conformit\u00e9"},"content":{"rendered":"

Le rapport rel\u00e8ve les activit\u00e9s de surveillance de la conformit\u00e9 et de mise \u00e0 ex\u00e9cution de l\u2019organisation.<\/h2>\n

 <\/p>\n

Ottawa (15\u00a0ao\u00fbt\u00a02022<\/strong>)\u00a0\u2014 Aujourd\u2019hui, la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST)<\/a> a publi\u00e9 son Rapport\u00a02021 sur la surveillance de la conformit\u00e9<\/a>, un rapport annuel qui pr\u00e9sente les r\u00e9sultats du programme de conformit\u00e9 de la CPRST. Il contient des donn\u00e9es pour la p\u00e9riode du 1er<\/sup>\u00a0janvier\u00a02021 au 31\u00a0d\u00e9cembre\u00a02021 et souligne les principaux domaines de non-conformit\u00e9 des fournisseurs de services participants (FSP) de l\u2019organisation.<\/p>\n

\u00ab\u00a0Afin de veiller \u00e0 ce que la CPRST puisse offrir des services gratuits et efficaces aux clients lorsqu\u2019ils en ont besoin, les FSP doivent respecter un certain nombre d\u2019exigences\u00a0\u00bb, affirme Howard\u00a0Maker, commissaire et directeur g\u00e9n\u00e9ral de la CPRST. \u00ab\u00a0Parmi ces exigences, mentionnons le respect des r\u00e8gles relatives au processus de traitement des plaintes de la CPRST, la promotion de la sensibilisation des clients \u00e0 la CPRST conform\u00e9ment \u00e0 son plan de mesures \u00ab\u00a0mieux faire conna\u00eetre la CPRST\u00a0\u00bb, et le paiement des frais \u00e0 la CPRST.\u00a0\u00bb<\/p>\n

La\u00a0CPRST surveille activement la conformit\u00e9 \u00e0 ces exigences et travaille avec les\u00a0FSP<\/strong><\/a> afin qu\u2019ils les respectent. Au cours des cinq derni\u00e8res ann\u00e9es, le principal objet des activit\u00e9s de surveillance de la conformit\u00e9 de la\u00a0CPRST a \u00e9t\u00e9 de sensibiliser les FSP \u00e0 leurs obligations, et de dialoguer avec eux, de mani\u00e8re individuelle, pour qu\u2019ils respectent leurs obligations lorsque survient un probl\u00e8me li\u00e9 \u00e0 la conformit\u00e9. Si un FSP ne s\u2019y conforme toujours pas, la CPRST dispose d\u2019une s\u00e9rie de m\u00e9canismes coercitifs qui comprennent la divulgation publique du nom de ce\u00a0FSP et, en dernier ressort, le pouvoir de mettre fin \u00e0 son adh\u00e9sion \u00e0 l\u2019organisation. L\u2019expulsion d\u00e9clenche un renvoi devant le\u00a0CRTC pour que d\u2019autres mesures soient prises, car l\u2019adh\u00e9sion \u00e0 la\u00a0CPRST est une exigence r\u00e9glementaire pour ces fournisseurs de services.<\/p>\n

La CPRST surveille en priorit\u00e9 la conformit\u00e9 li\u00e9e aux all\u00e9gations de manquement \u00e0 la mise en \u0153uvre des r\u00e9solutions convenues ou des recommandations et d\u00e9cisions contraignantes \u00e9mises par la CPRST. Bien que le rapport\u00a02021 sur la surveillance de la conformit\u00e9 indique une diminution de ces principaux probl\u00e8mes de non-conformit\u00e9, ces violations demeurent une priorit\u00e9 pour la CPRST puisqu\u2019elles privent les consommateurs d\u2019arriver \u00e0 la r\u00e9solution de leur plainte. Lorsque les clients informent la CPRST de ces incidents, cette derni\u00e8re discute avec le FSP pour assurer une mise en \u0153uvre rapide.<\/p>\n

Le Rapport sur la surveillance de la conformit\u00e9 signale \u00e9galement une certaine augmentation des questions de conformit\u00e9 de moindre priorit\u00e9 qui pourraient avoir une incidence sur la capacit\u00e9 de la CPRST \u00e0 enqu\u00eater sur les plaintes de mani\u00e8re efficace et efficiente. La CPRST continuera \u00e0 affiner son approche en mati\u00e8re de conformit\u00e9 dans ces domaines et communiquera avec les fournisseurs de services pour s\u2019assurer qu\u2019ils comprennent bien les r\u00e8gles de traitement des plaintes de la CPRST.<\/p>\n

En plus du respect des r\u00e8gles de la CPRST en mati\u00e8re de conformit\u00e9, les\u00a0FSP sont tenus de contribuer \u00e0 sensibiliser le public au sujet de la\u00a0CPRST en respectant les exigences pr\u00e9vues dans le plan en mati\u00e8re de sensibilisation du public des\u00a0FSP. La CPRST effectue une v\u00e9rification annuelle pour \u00e9valuer la conformit\u00e9 \u00e0 son plan de mesures \u00ab\u00a0mieux faire conna\u00eetre la CPRST\u00a0\u00bb. La\u00a0CPRST note une nette am\u00e9lioration de la conformit\u00e9 des\u00a0FSP pour ce qui est d\u2019afficher l\u2019avis de la\u00a0CPRST sur les factures des clients et dans les annuaires des pages blanches ainsi que d\u2019envoyer des messages textes aux clients des services sans fil pr\u00e9pay\u00e9s. Le Rapport sur la surveillance de la conformit\u00e9 indique des domaines de non-conformit\u00e9 pour certains fournisseurs, tels que des probl\u00e8mes concernant la facilit\u00e9 d\u2019acc\u00e8s \u00e0 l\u2019avis de la CPRST ou \u00e0 la description de celle-ci sur le site Web du FSP.<\/p>\n

La CPRST surveille \u00e9galement le respect de l\u2019obligation d\u2019adh\u00e9rer \u00e0 la CPRST, qui est exig\u00e9e lorsqu\u2019un client d\u2019un FSP d\u00e9pose une plainte aupr\u00e8s de la CPRST. Dans le rapport\u00a02021, nous avons \u00e9galement constat\u00e9 que parmi les vingt-deux\u00a0fournisseurs de services qui \u00e9taient tenus d\u2019adh\u00e9rer \u00e0 la\u00a0CPRST, quatre ne l\u2019ont pas fait et ont vu leur dossier transmis au CRTC.<\/p>\n","protected":false},"excerpt":{"rendered":"

Le rapport rel\u00e8ve les activit\u00e9s de surveillance de la conformit\u00e9 et de mise \u00e0 ex\u00e9cution de l\u2019organisation.   Ottawa (15\u00a0ao\u00fbt\u00a02022)\u00a0\u2014 Aujourd\u2019hui, la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a publi\u00e9 son Rapport\u00a02021 sur la surveillance de la conformit\u00e9, un rapport annuel qui pr\u00e9sente les r\u00e9sultats du programme de conformit\u00e9 de la CPRST.En lire plus »<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-8261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"\nRapport : La CPRST publie son Rapport 2021 sur la surveillance de la conformit\u00e9 - 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