{"id":8219,"date":"2022-07-12T15:15:23","date_gmt":"2022-07-12T19:15:23","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=8219\/"},"modified":"2022-11-23T09:51:02","modified_gmt":"2022-11-23T14:51:02","slug":"declaration-sur-les-pannes-nationales-recentes","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/","title":{"rendered":"D\u00e9claration sur les pannes nationales r\u00e9centes"},"content":{"rendered":"<p>Le vendredi 8\u00a0juillet, une panne de service a touch\u00e9 les clients de Rogers (Fido et Chatr). Il est compr\u00e9hensible que les interruptions de service soient frustrantes pour les clients. La CPRST a connu un volume d\u2019appels plus \u00e9lev\u00e9 que d\u2019habitude vendredi et nous continuons \u00e0 recevoir des volumes \u00e9lev\u00e9s de plaintes li\u00e9es \u00e0 cette situation. Nous communiquerons avec Rogers pour mieux comprendre l\u2019approche que l\u2019entreprise entend adopter en cas de litige avec les clients au sujet de la panne.<\/p>\n<p>La CPRST est un organisme ind\u00e9pendant qui aide \u00e0 r\u00e9soudre les plaintes des particuliers et des petites entreprises de d\u00e9tail relatives aux services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision, et ce, de mani\u00e8re \u00e9quitable et gratuite.<\/p>\n<p>Les clients doivent d\u2019abord s\u2019adresser \u00e0 Rogers pour tenter de r\u00e9soudre leurs probl\u00e8mes. Notre processus exige que les clients portent leur probl\u00e8me \u00e0 l\u2019attention de leur fournisseur de services et donnent \u00e0 ce dernier une possibilit\u00e9 raisonnable d\u2019enqu\u00eater sur leur probl\u00e8me et de le r\u00e9soudre. Nous encourageons les clients \u00e0 \u00eatre clairs avec Rogers sur ce qu\u2019ils consid\u00e8rent comme une r\u00e9solution raisonnable dans le cadre de leur situation particuli\u00e8re. Si les clients demeurent insatisfaits apr\u00e8s avoir donn\u00e9 \u00e0 Rogers la possibilit\u00e9 raisonnable de r\u00e9soudre le probl\u00e8me, ils peuvent avoir recours aux services de la CPRST. Les consommateurs peuvent soumettre une plainte directement sur <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/deposer-une-plainte\/\">notre site Web<\/a>, ou communiquer avec la CPRST s\u2019ils ont besoin d\u2019aide.<\/p>\n<p>La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) est un organisme national ind\u00e9pendant qui r\u00e9sout des plaintes relatives \u00e0 des services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision formul\u00e9es par les clients. Nous acceptons la plupart des plaintes concernant les t\u00e9l\u00e9communications (t\u00e9l\u00e9phone, Internet, services sans fil et t\u00e9l\u00e9vision). Plus pr\u00e9cis\u00e9ment, les clients qui ont tent\u00e9 sans succ\u00e8s de r\u00e9soudre une erreur de facturation, un diff\u00e9rend contractuel ou un probl\u00e8me de prestation de service, de gestion du cr\u00e9dit ou de recouvrement avec leur fournisseur de services peuvent transmettre leur plainte \u00e0 la\u00a0CPRST. Les services de la CPRST sont gratuits, \u00e9quitables, efficaces et accessibles pour tous les clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le vendredi 8\u00a0juillet, une panne de service a touch\u00e9 les clients de Rogers (Fido et Chatr). Il est compr\u00e9hensible que les interruptions de service soient frustrantes pour les clients. La CPRST a connu un volume d\u2019appels plus \u00e9lev\u00e9 que d\u2019habitude vendredi et nous continuons \u00e0 recevoir des volumes \u00e9lev\u00e9s de plaintes li\u00e9es \u00e0 cette situation.<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\" title=\"LuD\u00e9claration sur les pannes nationales r\u00e9centes\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":8053,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-8219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e9claration sur les pannes nationales r\u00e9centes - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9claration sur les pannes nationales r\u00e9centes - CPRST\" \/>\n<meta property=\"og:description\" content=\"Le vendredi 8\u00a0juillet, une panne de service a touch\u00e9 les clients de Rogers (Fido et Chatr). Il est compr\u00e9hensible que les interruptions de service soient frustrantes pour les clients. La CPRST a connu un volume d\u2019appels plus \u00e9lev\u00e9 que d\u2019habitude vendredi et nous continuons \u00e0 recevoir des volumes \u00e9lev\u00e9s de plaintes li\u00e9es \u00e0 cette situation.En lire plus &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\" \/>\n<meta property=\"og:site_name\" content=\"CPRST\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ccts.cprst\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-12T19:15:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-23T14:51:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2022\/04\/Consumer-Groups-Post-Template-1-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"G A\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:site\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"G A\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\"},\"author\":{\"name\":\"G A\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/person\/98bbe25cf35ab33e6ac1045a6cab3809\"},\"headline\":\"D\u00e9claration sur les pannes nationales r\u00e9centes\",\"datePublished\":\"2022-07-12T19:15:23+00:00\",\"dateModified\":\"2022-11-23T14:51:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\"},\"wordCount\":392,\"publisher\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2022\/04\/Consumer-Groups-Post-Template-1-1.png\",\"articleSection\":[\"Actualit\u00e9s\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/declaration-sur-les-pannes-nationales-recentes\/\",\"name\":\"D\u00e9claration sur les pannes nationales r\u00e9centes - 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