{"id":8069,"date":"2022-04-08T17:00:44","date_gmt":"2022-04-08T21:00:44","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=8069\/"},"modified":"2022-06-02T11:19:47","modified_gmt":"2022-06-02T15:19:47","slug":"cprst-met-fin-a-ladhesion-de-maplecall","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/cprst-met-fin-a-ladhesion-de-maplecall\/","title":{"rendered":"La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) met fin \u00e0 la participation de Maple Call pour des raisons de non-conformit\u00e9"},"content":{"rendered":"<h2>L\u2019ombudsman des services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision prend des mesures officielles contre un fournisseur de services en d\u00e9faut, qui \u00e0 plusieurs reprises a omis de payer les frais de la CPRST.<\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Ottawa (8\u00a0avril\u00a02022)<\/strong>\u00a0\u2013 La <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/\">Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision\u00a0(CPRST)<\/a> annonce la fin de la participation du fournisseur de services Maple Call Inc. (Maple Call) pour son d\u00e9faut constant de payer d\u2019importants frais \u00e0 la CPRST.<\/p>\n<p>\u00c0 titre de condition de participation \u00e0 la CPRST, tous les fournisseurs de services participants (FSP) acceptent de respecter toutes les <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/industrie\/surveillance-de-la-conformite\/\">exigences de participation \u00e0 la CPRST<\/a><a href=\"https:\/\/www.ccts-cprst.ca\/fr\/industrie\/surveillance-de-la-conformite\/\">.<\/a> Le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a d\u00e9clar\u00e9 qu\u2019il s\u2019attend \u00e0 ce que les FSP se conforment aux <a href=\"https:\/\/crtc.gc.ca\/fra\/archive\/2016\/2016-102.htm\">obligations<\/a> \u00e9nonc\u00e9es par la\u00a0CPRST. Ils doivent notamment payer les frais de la CPRST dans un d\u00e9lai d\u00e9termin\u00e9 pour permettre \u00e0 la\u00a0CPRST de continuer \u00e0 fournir ses services gratuitement aux consommateurs. Les frais exig\u00e9s par la CPRST lui permettent de recouvrer les <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/gouvernance\/structure-et-financement\/\">co\u00fbts<\/a> engag\u00e9s pour la prestation de services de traitement des plaintes.<\/p>\n<p>Maple\u00a0Call est un fournisseur de services bas\u00e9 en Ontario qui offre des services de t\u00e9l\u00e9phonie r\u00e9sidentielle et des cartes d\u2019appels interurbains et qui s\u2019est joint \u00e0 la CPRST en mars\u00a02019. De nombreux clients de trois autres fournisseurs qui ont fait faillite se sont retrouv\u00e9s \u00e0 recevoir des services de Maple\u00a0Call, apparemment sans en avoir \u00e9t\u00e9 inform\u00e9s ou sans avoir consenti \u00e0 ce que Maple\u00a0Call devienne leur fournisseur, ce qui a conduit des centaines de consommateurs \u00e0 d\u00e9poser des plaintes aupr\u00e8s de la CPRST. En raison de cette situation unique, Maple\u00a0Call devait plus de 40\u00a0000\u00a0$ \u00e0 la CPRST apr\u00e8s ses premiers mois de participation.<\/p>\n<p>D\u00e8s le d\u00e9but, la CPRST a communiqu\u00e9 avec Maple\u00a0Call pour s\u2019assurer que l\u2019entreprise comprenait le processus de traitement des plaintes et la structure de frais pour les plaintes. La CPRST a tent\u00e9 de travailler avec Maple\u00a0Call pendant plus de deux\u00a0ans afin que l\u2019entreprise se conforme aux exigences. Elle n\u2019a pas r\u00e9ussi \u00e0 s\u2019entendre avec Maple\u00a0Call sur des modalit\u00e9s de paiement raisonnables. Malgr\u00e9 plusieurs efforts, l\u2019entreprise n\u2019a pas fait de progr\u00e8s suffisants concernant le paiement de son important solde depuis longtemps en souffrance.<\/p>\n<p>\u00ab\u00a0Le fait que Maple\u00a0Call ait longtemps omis de payer les frais de la CPRST g\u00e9n\u00e9r\u00e9s par un grand nombre de plaintes de clients constitue une violation des obligations du fournisseur de services pour participer \u00e0 la\u00a0CPRST\u00a0\u00bb, a d\u00e9clar\u00e9 Janet\u00a0Lo, commissaire adjointe, Affaires juridiques, r\u00e9glementation et intervenants. \u00ab\u00a0La\u00a0CPRST a fait plusieurs tentatives pour travailler avec Maple\u00a0Call afin de lui permettre d\u2019\u00eatre en conformit\u00e9, mais malheureusement elles n\u2019ont pas abouti. La fin de la participation de Maple\u00a0Call \u00e0 la CPRST a ultimement une incidence sur ses clients, qui n\u2019ont d\u00e9sormais plus le droit de recourir \u00e0 la CPRST en cas de litige avec leur fournisseur de services.\u00a0\u00bb<\/p>\n<p>La fin de la participation de Maple\u00a0Call \u00e0 la CPRST place l\u2019entreprise dans une situation de violation de l\u2019exigence de participation du CRTC. La CPRST a, comme il se doit, port\u00e9 la question devant le CRTC pour que d\u2019autres mesures soient prises.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019ombudsman des services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision prend des mesures officielles contre un fournisseur de services en d\u00e9faut, qui \u00e0 plusieurs reprises a omis de payer les frais de la CPRST. &nbsp; Ottawa (8\u00a0avril\u00a02022)\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision\u00a0(CPRST) annonce la fin de la participation du fournisseur de services Maple Call Inc. (Maple<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/cprst-met-fin-a-ladhesion-de-maplecall\/\" title=\"LuLa Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) met fin \u00e0 la participation de Maple Call pour des raisons de non-conformit\u00e9\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-8069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) met fin \u00e0 la participation de Maple Call pour des raisons de non-conformit\u00e9 - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/cprst-met-fin-a-ladhesion-de-maplecall\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) met fin \u00e0 la participation de Maple Call pour des raisons de non-conformit\u00e9 - CPRST\" \/>\n<meta property=\"og:description\" content=\"L\u2019ombudsman des services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision prend des mesures officielles contre un fournisseur de services en d\u00e9faut, qui \u00e0 plusieurs reprises a omis de payer les frais de la CPRST. &nbsp; Ottawa (8\u00a0avril\u00a02022)\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision\u00a0(CPRST) annonce la fin de la participation du fournisseur de services Maple Call Inc. 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