{"id":6993,"date":"2021-07-29T06:00:35","date_gmt":"2021-07-29T10:00:35","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=6993\/"},"modified":"2021-10-20T11:50:36","modified_gmt":"2021-10-20T15:50:36","slug":"cprst-publie-rapport-2020-surveillance-de-la-conformite","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/cprst-publie-rapport-2020-surveillance-de-la-conformite\/","title":{"rendered":"Rapport : La CPRST publie son Rapport 2020 sur la surveillance de la conformit\u00e9"},"content":{"rendered":"

Le rapport indique les activit\u00e9s de surveillance sur la conformit\u00e9 et l\u2019ex\u00e9cution de l\u2019organisme<\/h2>\n

 <\/p>\n

Ottawa, le 29 juillet\u00a02021\u00a0\u2013\u00a0<\/strong>Aujourd\u2019hui, la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision<\/em> (CPRST) a publi\u00e9 son Rapport\u00a02020 sur la surveillance de la conformit\u00e9, un rapport annuel qui pr\u00e9sente les r\u00e9sultats du Programme de surveillance sur la conformit\u00e9 et l\u2019ex\u00e9cution de la CPRST. Le rapport comprend des donn\u00e9es pour la p\u00e9riode du 1er<\/sup>\u00a0janvier\u00a02020 au 31\u00a0d\u00e9cembre\u00a02020 et souligne les principaux domaines de non-conformit\u00e9 des fournisseurs de services participants (FSP) de l\u2019organisme.<\/p>\n

\u00ab\u00a0Afin de veiller \u00e0 ce que la CPRST puisse offrir des services gratuits et efficaces aux consommateurs lorsqu\u2019ils en ont besoin, nos fournisseurs de services participants sont tenus de respecter un certain nombre d\u2019exigences, a d\u00e9clar\u00e9 Janet\u00a0Lo, commissaire adjointe, affaires juridiques, r\u00e9glementation et intervenants. Ils doivent notamment suivre les r\u00e8gles relatives aux enqu\u00eates de la CPRST en cas de plaintes, aviser les clients des services de la CPRST conform\u00e9ment au plan de sensibilisation du public de la\u00a0CPRST et acquitter les frais dus \u00e0 la CPRST.\u00a0\u00bb<\/p><\/blockquote>\n

La CPRST surveille activement le respect de ces exigences et travaille avec les FSP qui ne s\u2019y conforment pas<\/a> pour veiller \u00e0 ce qu\u2019ils le fassent. Si les FSP ne s\u2019y conforment toujours pas, la CPRST dispose d\u2019une s\u00e9rie de m\u00e9canismes coercitifs qui comprennent la divulgation publique du nom de ces\u00a0FSP et, en dernier ressort, le pouvoir de mettre fin \u00e0 leur participation \u00e0 l\u2019organisme. L\u2019expulsion d\u00e9clenche un renvoi devant le\u00a0CRTC pour que d\u2019autres mesures soient prises, car l\u2019adh\u00e9sion \u00e0 la\u00a0CPRST est une exigence r\u00e9glementaire pour ces fournisseurs de services.<\/p>\n

La CPRST accorde la priorit\u00e9 \u00e0 la conformit\u00e9 dans les cas d\u2019all\u00e9gations de non-mise en \u0153uvre des r\u00e8glements qui ont fait l\u2019objet d\u2019un consensus ou des d\u00e9cisions et des recommandations contraignantes de la CPRST. Bien que le rapport de 2020 fasse \u00e9tat d\u2019une baisse globale des probl\u00e8mes majeurs de non-conformit\u00e9, ces incidents demeurent une priorit\u00e9 pour la CPRST, car ils retardent l\u2019acc\u00e8s des clients \u00e0 des recours. En pareils cas, la CPRST communique avec le FSP pour assurer une mise en \u0153uvre rapide des recommandations.<\/p>\n

Le Rapport sur la surveillance de la conformit\u00e9 indique \u00e9galement que m\u00eame si le nombre global de probl\u00e8mes de conformit\u00e9 semble demeurer stable, on a constat\u00e9 une forte hausse de la communication avec les FSP pour les questions de conformit\u00e9 moins prioritaires. Il a \u00e9t\u00e9 not\u00e9 que de nombreux FSP \u00e9taient dispos\u00e9s \u00e0 participer au processus de r\u00e9solution des questions relatives \u00e0 la non-conformit\u00e9 avec la CPRST et leurs consommateurs. La CPRST continuera de travailler avec les FSP pour promouvoir les activit\u00e9s de conformit\u00e9 tout en tenant le public inform\u00e9 des principaux probl\u00e8mes de conformit\u00e9.<\/p>\n

Le Programme de surveillance sur la conformit\u00e9 et l\u2019ex\u00e9cution de la CPRST surveille \u00e9galement le respect de l\u2019obligation d\u2019adh\u00e9rer \u00e0 la CPRST, qui est d\u00e9clench\u00e9e lorsque l\u2019un des clients d\u2019un fournisseur de services d\u00e9pose une plainte aupr\u00e8s de la CPRST. Le rapport de 2020 indique que sur les 36\u00a0fournisseurs de services de t\u00e9l\u00e9communication ou de t\u00e9l\u00e9vision qui devaient adh\u00e9rer \u00e0 la CPRST, quatre ne l\u2019ont pas fait et ont vu leur dossier transmis au CRTC. Parmi ces quatre\u00a0fournisseurs, deux avaient adh\u00e9r\u00e9 \u00e0 la CPRST au d\u00e9but de 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"

Le rapport indique les activit\u00e9s de surveillance sur la conformit\u00e9 et l\u2019ex\u00e9cution de l\u2019organisme   Ottawa, le 29 juillet\u00a02021\u00a0\u2013\u00a0Aujourd\u2019hui, la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a publi\u00e9 son Rapport\u00a02020 sur la surveillance de la conformit\u00e9, un rapport annuel qui pr\u00e9sente les r\u00e9sultats du Programme de surveillance sur la conformit\u00e9 et l\u2019ex\u00e9cutionEn lire plus »<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-6993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"\nRapport : La CPRST publie son Rapport 2020 sur la surveillance de la conformit\u00e9 - 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