{"id":6695,"date":"2021-06-21T06:00:23","date_gmt":"2021-06-21T10:00:23","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=6695\/"},"modified":"2025-05-16T16:44:27","modified_gmt":"2025-05-16T20:44:27","slug":"presentation-du-guide-annote-sur-le-code-de-procedures","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/presentation-du-guide-annote-sur-le-code-de-procedures\/","title":{"rendered":"Pr\u00e9sentation du Guide annot\u00e9 sur le Code de proc\u00e9dures"},"content":{"rendered":"<h2>Analyse du Code de proc\u00e9dures de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision \u00e0 l\u2019intention des intervenants<\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Ottawa (21\u00a0juin\u00a02021)<\/strong> \u2013La <em>Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision<\/em> (CPRST) publie aujourd\u2019hui son <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-de-procedures\/guide-annote-sur-le-code-de-procedures\/\">Guide annot\u00e9 sur le Code de proc\u00e9dures<\/a>. Il s\u2019agit d\u2019un document pour aider les intervenants \u00e0 comprendre comment la CPRST interpr\u00e8te et applique son Code de proc\u00e9dures. Le Code de proc\u00e9dures constitue le cadre dans lequel la CPRST accepte des plaintes d\u00e9pos\u00e9es par des clients de services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision contre des fournisseurs de services, m\u00e8ne des enqu\u00eates et r\u00e9sout ces plaintes. La CPRST interpr\u00e8te le Code de proc\u00e9dures de fa\u00e7on large et souple afin de traiter les plaintes de mani\u00e8re juste et efficace.<\/p>\n<p>Tous les fournisseurs de services de t\u00e9l\u00e9communication, ainsi que les grands fournisseurs de services de t\u00e9l\u00e9vision autoris\u00e9s et les fournisseurs de services de t\u00e9l\u00e9vision exempt\u00e9s qui y sont li\u00e9s (qui ne sont pas titulaires d\u2019un permis) sont tenus de participer aux activit\u00e9s de la CPRST. Ces fournisseurs de services, appel\u00e9s fournisseurs de services participants (\u00ab\u00a0FSP\u00a0\u00bb), acceptent de se conformer au Code de proc\u00e9dures et d\u2019\u00eatre li\u00e9s par celui-ci \u00e0 titre de condition de participation \u00e0 la CPRST. La CPRST surveille la conformit\u00e9 des FSP \u00e0 leurs obligations, notamment l\u2019exigence selon laquelle ils doivent se conformer au Code de proc\u00e9dures, et elle fait rapport publiquement de leur conformit\u00e9 dans le <a href=\"https:\/\/pub.ccts-cprst.ca\/fr\/rapport-2019-sur-la-surveillance-de-la-conformite\/\">rapport annuel sur la surveillance de la conformit\u00e9<\/a>.<\/p>\n<blockquote><p>\u00ab\u00a0Le Code de proc\u00e9dures est un document cl\u00e9 qui d\u00e9finit notre approche quant au traitement des plaintes et \u00e0 notre fa\u00e7on de d\u00e9terminer si une plainte est fond\u00e9e. Il s\u2019agit de la source des obligations des clients et des fournisseurs de services qui prennent part \u00e0 nos processus, d\u00e9clare Janet Lo, commissaire adjointe, affaires juridiques, r\u00e9glementation et intervenants. Nous avons cr\u00e9\u00e9 le Guide annot\u00e9 pour offrir plus de transparence concernant notre approche et nos attentes, afin que les fournisseurs de services et les clients puissent mieux comprendre comment nous traitons les plaintes. Nous esp\u00e9rons qu\u2019il aidera les intervenants \u00e0 mieux naviguer dans les processus de la CPRST.\u00a0\u00bb<\/p><\/blockquote>\n<p>L\u2019objectif du Guide annot\u00e9 est d\u2019aider les intervenants \u00e0 mieux comprendre les types de plaintes que la CPRST peut accepter selon son champ de comp\u00e9tence, ainsi que sa norme d\u2019examen, ses processus de traitement des plaintes et les droits et obligations des FSP et des clients pr\u00e9vus dans le Code. Le Guide annot\u00e9 suit le format du Code de proc\u00e9dures. Il pr\u00e9sente les articles les uns apr\u00e8s les autres ainsi que des exemples pour illustrer comment la CPRST traite les diff\u00e9rents probl\u00e8mes soulev\u00e9s par chaque article du Code de proc\u00e9dures.<\/p>\n<p>La CPRST peut seulement accepter des plaintes de clients de FSP concernant des services qui rel\u00e8vent de son mandat. En g\u00e9n\u00e9ral, la CPRST peut accepter des plaintes \u00e0 propos de services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9diffusion non r\u00e9glement\u00e9s, mais elle ne peut pas accepter les plaintes concernant des probl\u00e8mes r\u00e9glement\u00e9s, qui rel\u00e8vent d\u2019autres organismes de r\u00e9glementation ou qui sont li\u00e9s au contenu qui est transmis sur les r\u00e9seaux de diffusion ou de t\u00e9l\u00e9communication.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Analyse du Code de proc\u00e9dures de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision \u00e0 l\u2019intention des intervenants &nbsp; Ottawa (21\u00a0juin\u00a02021) \u2013La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) publie aujourd\u2019hui son Guide annot\u00e9 sur le Code de proc\u00e9dures. Il s\u2019agit d\u2019un document pour aider les intervenants \u00e0 comprendre comment la CPRST<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/presentation-du-guide-annote-sur-le-code-de-procedures\/\" title=\"LuPr\u00e9sentation du Guide annot\u00e9 sur le Code de proc\u00e9dures\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-6695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pr\u00e9sentation du Guide annot\u00e9 sur le Code de proc\u00e9dures - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/presentation-du-guide-annote-sur-le-code-de-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pr\u00e9sentation du Guide annot\u00e9 sur le Code de proc\u00e9dures - CPRST\" \/>\n<meta property=\"og:description\" content=\"Analyse du Code de proc\u00e9dures de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision \u00e0 l\u2019intention des intervenants &nbsp; Ottawa (21\u00a0juin\u00a02021) \u2013La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) publie aujourd\u2019hui son Guide annot\u00e9 sur le Code de proc\u00e9dures. 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