{"id":5777,"date":"2020-07-21T15:55:18","date_gmt":"2020-07-21T19:55:18","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=5777\/"},"modified":"2020-09-15T16:12:34","modified_gmt":"2020-09-15T20:12:34","slug":"la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/","title":{"rendered":"La CPRST confirme une premi\u00e8re violation du Code sur les services Internet"},"content":{"rendered":"<p>Plus t\u00f4t cette ann\u00e9e, la\u00a0CPRST a commenc\u00e9 \u00e0 administrer le Code sur les services Internet publi\u00e9 par le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC). Depuis le 31\u00a0janvier\u00a02020, les dispositions de ce code de conduite obligatoire, qui s\u2019applique aux dix plus grands fournisseurs de services Internet au Canada, sont appliqu\u00e9es chaque fois qu\u2019un client r\u00e9sidentiel de services d\u2019acc\u00e8s Internet fixes de d\u00e9tail d\u00e9pose une plainte.<\/p>\n<h3>Premi\u00e8re violation du Code sur les services Internet\u00a0: clart\u00e9 des offres<\/h3>\n<p>R\u00e9cemment, la CPRST a confirm\u00e9 la premi\u00e8re violation du Code sur les services Internet. Il y a violation lorsque la CPRST conclut qu\u2019il existe des preuves corrobor\u00e9es confirmant qu\u2019un fournisseur de services participant n\u2019a pas respect\u00e9 une disposition des codes de conduite impos\u00e9s par le\u00a0CRTC, y compris le <a href=\"https:\/\/crtc.gc.ca\/fra\/phone\/mobile\/codesimpl.htm\">Code sur les services sans fil<\/a>, le <a href=\"https:\/\/crtc.gc.ca\/fra\/television\/services\/codesimpl.htm\">Code des fournisseurs de services de t\u00e9l\u00e9vision<\/a>, le <a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/Code-sur-les-politiques-de-d%C3%A9branchement-et-de-d%C3%A9p%C3%B4t.pdf\">Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t<\/a>, et le <a href=\"https:\/\/crtc.gc.ca\/fra\/internet\/codesimpl.htm\/\">Code sur les services Internet<\/a>.<\/p>\n<p>La violation en question concernait la section\u00a0A-5 du Code, relative \u00e0 la \u00ab\u00a0clart\u00e9 des offres\u00a0\u00bb. Cette disposition stipule que<\/p>\n<blockquote><p><strong>\u00ab un fournisseur de services doit s\u2019assurer que les offres sont clairement communiqu\u00e9es avant que le client n\u2019y consente, y compris durant les appels t\u00e9l\u00e9phoniques et les ventes \u00e0 domicile, ainsi que dans son mat\u00e9riel publicitaire\u00a0\u00bb<\/strong><\/p><\/blockquote>\n<p>En avril\u00a02020, un client a communiqu\u00e9 avec un fournisseur de services Internet pour se renseigner sur les services. Durant l\u2019appel, le client a demand\u00e9 \u00e0 l\u2019agent des ventes comment obtenir une adresse\u00a0IP statique avec son service r\u00e9sidentiel. L\u2019agent a inform\u00e9 le client qu\u2019il serait en mesure d\u2019en obtenir une apr\u00e8s l\u2019installation du service.<\/p>\n<p>\u00c0 la suite de cette confirmation, le client a accept\u00e9 le contrat. Une fois l\u2019installation termin\u00e9e, le fournisseur de services a inform\u00e9 le client que les adresses\u00a0IP statiques ne pouvaient pas \u00eatre fournies aux clients r\u00e9sidentiels.<\/p>\n<h3>Le client d\u00e9pose une plainte aupr\u00e8s de la CPRST<\/h3>\n<p>Lors du d\u00e9p\u00f4t de la plainte aupr\u00e8s de la CPRST, le client a fourni un enregistrement de l\u2019appel au cours duquel il a accept\u00e9 le contrat. Cet enregistrement corroborait la position du client, \u00e0 savoir que l\u2019agent des ventes l\u2019avait inform\u00e9 qu\u2019il pouvait obtenir une adresse\u00a0IP statique apr\u00e8s l\u2019installation des services.<\/p>\n<p>La CPRST a d\u00e9termin\u00e9 que la fourniture d\u2019une adresse\u00a0IP statique pour sa r\u00e9sidence faisait partie de l\u2019offre faite au client, et que ce dernier a sign\u00e9 le contrat sur la base de cette assurance. La CPRST a \u00e9galement confirm\u00e9 que le fournisseur de services ne fournit pas un tel service \u00e0 ses clients r\u00e9sidentiels.<\/p>\n<p>Le fournisseur de services a accept\u00e9 les conclusions de la\u00a0CPRST et ne s\u2019est pas oppos\u00e9 \u00e0 la violation confirm\u00e9e.<\/p>\n<h3>Signaler les violations du Code<\/h3>\n<p>La CPRST fait r\u00e9guli\u00e8rement rapport des violations du Code. Dans son <a href=\"https:\/\/pub.ccts-cprst.ca\/fr\/rapport-annuel-de-2018-2019\/sujets-et-tendances\/\"><strong>Rapport annuel de 2018-2019<\/strong><\/a>, la CPRST a confirm\u00e9 161\u00a0violations des codes, dont la majorit\u00e9 \u00e9tait des violations du Code sur les services sans fil.<\/p>\n<p>Le <strong>rapport annuel de 2019-2020<\/strong> de la CPRST sera accessible au public en novembre de cette ann\u00e9e, et inclura le plus r\u00e9cent nombre de violations, dont celles du Code sur les services Internet nouvellement administr\u00e9, ainsi que d\u2019autres tendances et sujets pertinents.<\/p>\n<p><em>Informez-vous sur les \u00e9l\u00e9ments qui ont une incidence sur vous en tant que consommateur de services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision. Inscrivez-vous gratuitement \u00e0 notre <a href=\"https:\/\/mailchi.mp\/ccts-cprst\/abonnement\">infolettre<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Plus t\u00f4t cette ann\u00e9e, la\u00a0CPRST a commenc\u00e9 \u00e0 administrer le Code sur les services Internet publi\u00e9 par le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC). Depuis le 31\u00a0janvier\u00a02020, les dispositions de ce code de conduite obligatoire, qui s\u2019applique aux dix plus grands fournisseurs de services Internet au Canada, sont appliqu\u00e9es chaque fois qu\u2019un<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\" title=\"LuLa CPRST confirme une premi\u00e8re violation du Code sur les services Internet\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":5774,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-5777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La CPRST confirme une premi\u00e8re violation du Code sur les services Internet - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La CPRST confirme une premi\u00e8re violation du Code sur les services Internet - CPRST\" \/>\n<meta property=\"og:description\" content=\"Plus t\u00f4t cette ann\u00e9e, la\u00a0CPRST a commenc\u00e9 \u00e0 administrer le Code sur les services Internet publi\u00e9 par le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC). Depuis le 31\u00a0janvier\u00a02020, les dispositions de ce code de conduite obligatoire, qui s\u2019applique aux dix plus grands fournisseurs de services Internet au Canada, sont appliqu\u00e9es chaque fois qu\u2019unEn lire plus &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\" \/>\n<meta property=\"og:site_name\" content=\"CPRST\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ccts.cprst\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-21T19:55:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-09-15T20:12:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2020\/09\/office-620822_1920.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1275\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"G A\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:site\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"G A\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\"},\"author\":{\"name\":\"G A\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/person\/98bbe25cf35ab33e6ac1045a6cab3809\"},\"headline\":\"La CPRST confirme une premi\u00e8re violation du Code sur les services Internet\",\"datePublished\":\"2020-07-21T19:55:18+00:00\",\"dateModified\":\"2020-09-15T20:12:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\"},\"wordCount\":623,\"publisher\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2020\/09\/office-620822_1920.jpg\",\"articleSection\":[\"Actualit\u00e9s\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-confirme-une-premiere-violation-du-code-sur-les-services-internet\/\",\"name\":\"La CPRST confirme une premi\u00e8re violation du Code sur les services Internet - 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