{"id":4778,"date":"2019-05-10T06:00:12","date_gmt":"2019-05-10T10:00:12","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=4778\/"},"modified":"2021-06-29T11:15:12","modified_gmt":"2021-06-29T15:15:12","slug":"la-conformite-des-fournisseurs-de-services-avec-nos-reglements-en-matiere-de-traitement-de-plaintes-et-de-sensibilisation-du-public","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/la-conformite-des-fournisseurs-de-services-avec-nos-reglements-en-matiere-de-traitement-de-plaintes-et-de-sensibilisation-du-public\/","title":{"rendered":"La conformit\u00e9 des fournisseurs de services avec nos r\u00e8glements en mati\u00e8re de traitement de plaintes et de sensibilisation du public"},"content":{"rendered":"<p>Dans la <a href=\"https:\/\/crtc.gc.ca\/fra\/archive\/2016\/2016-102.htm\">politique r\u00e9glementaire de radiodiffusion et de t\u00e9l\u00e9com 2016-102<\/a>, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a demand\u00e9 \u00e0 la CPRST de surveiller et d\u2019encourager activement les fournisseurs de services participants \u00e0 se conformer \u00e0 nos exigences de participation.<\/p>\n<p>Ces exigences comprennent la sensibilisation de public \u00e0 la CPRST, la mise en \u0153uvre des r\u00e9solutions, recommandations et d\u00e9cisions, ainsi que le respect des diff\u00e9rentes r\u00e8gles de notre processus de traitement des plaintes.<\/p>\n<p>Nous avons adopt\u00e9 le <em>Programme de surveillance de la conformit\u00e9 et l\u2019ex\u00e9cution<\/em> en janvier 2018 et nous publions maintenant notre premier <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/rapports-du-cprst\/\">Rapport sur la surveillance de la conformit\u00e9<\/a>.<\/p>\n<p>Le Rapport fournit les r\u00e9sultats de la premi\u00e8re ann\u00e9e du Programme et identifie sp\u00e9cifiquement les fournisseurs de services participants qui ont omis de :<\/p>\n<ul>\n<li>certifier leur conformit\u00e9 \u00e0 notre plan \u00ab\u00a0Mieux faire conna\u00eetre la CPRST\u00a0\u00bb (voir l\u2019annexe B),<\/li>\n<li>fournir les informations financi\u00e8res requises (voir l\u2019annexe C), et<\/li>\n<li>payer leur frais \u00e0 la CPRST (voir l\u2019annexe D).<\/li>\n<\/ul>\n<p>Le Rapport identifie aussi les fournisseurs de services qui n\u2019ont pas adh\u00e9r\u00e9 \u00e0 la CPRST en 2018 malgr\u00e9 l\u2019exigence r\u00e9glementaire qui les oblige \u00e0 le faire (voir l\u2019annexe A).<\/p>\n<p>Nous avons l\u2019intention de continuer \u00e0 surveiller activement la conformit\u00e9 et \u00e0 collaborer avec les fournisseurs de services pour les aider \u00e0 respecter leurs obligations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans la politique r\u00e9glementaire de radiodiffusion et de t\u00e9l\u00e9com 2016-102, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a demand\u00e9 \u00e0 la CPRST de surveiller et d\u2019encourager activement les fournisseurs de services participants \u00e0 se conformer \u00e0 nos exigences de participation. Ces exigences comprennent la sensibilisation de public \u00e0 la CPRST, la mise<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-conformite-des-fournisseurs-de-services-avec-nos-reglements-en-matiere-de-traitement-de-plaintes-et-de-sensibilisation-du-public\/\" title=\"LuLa conformit\u00e9 des fournisseurs de services avec nos r\u00e8glements en mati\u00e8re de traitement de plaintes et de sensibilisation du public\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":4779,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-4778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La conformit\u00e9 des fournisseurs de services avec nos r\u00e8glements en mati\u00e8re de traitement de plaintes et de sensibilisation du public - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-conformite-des-fournisseurs-de-services-avec-nos-reglements-en-matiere-de-traitement-de-plaintes-et-de-sensibilisation-du-public\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La conformit\u00e9 des fournisseurs de services avec nos r\u00e8glements en mati\u00e8re de traitement de plaintes et de sensibilisation du public - CPRST\" \/>\n<meta property=\"og:description\" content=\"Dans la politique r\u00e9glementaire de radiodiffusion et de t\u00e9l\u00e9com 2016-102, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a demand\u00e9 \u00e0 la CPRST de surveiller et d\u2019encourager activement les fournisseurs de services participants \u00e0 se conformer \u00e0 nos exigences de participation. 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