{"id":4315,"date":"2018-11-09T10:18:40","date_gmt":"2018-11-09T15:18:40","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=4315\/"},"modified":"2018-11-09T10:19:57","modified_gmt":"2018-11-09T15:19:57","slug":"allcore-communications-adhere-a-nouveau-a-la-cprst","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/allcore-communications-adhere-a-nouveau-a-la-cprst\/","title":{"rendered":"AllCore Communications adh\u00e8re \u00e0 nouveau \u00e0 la CPRST"},"content":{"rendered":"

L\u2019adh\u00e9sion du fournisseur de services AllCore\u00a0Communications est r\u00e9tablie dans la foul\u00e9e de sa r\u00e9cente expulsion<\/h2>\n

Ottawa (le 9 novembre 2018)<\/strong> \u2013 Le fournisseur de services de t\u00e9l\u00e9communication AllCore a \u00e9t\u00e9 r\u00e9admis \u00e0 titre de participant de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision<\/a> (CPRST), \u00e0 la suite de son expulsion, en ao\u00fbt\u00a02018, en raison du non-respect de certaines exigences de participation.<\/p>\n

\u00c9tabli \u00e0 Hamilton, en Ontario, le fournisseur de services a depuis r\u00e9gl\u00e9 les litiges non r\u00e9solus, plus pr\u00e9cis\u00e9ment en remboursant deux de ses clients qui avaient d\u00e9pos\u00e9 une plainte aupr\u00e8s de la CPRST, en s\u2019acquittant des p\u00e9nalit\u00e9s non r\u00e9gl\u00e9es et en d\u00e9posant les formulaires exig\u00e9s par l\u2019organisme.<\/p>\n

\u00ab\u00a0Nous sommes heureux de constater qu\u2019AllCore a r\u00e9gl\u00e9 ces probl\u00e8mes en suspens\u00a0\u00bb, a d\u00e9clar\u00e9 Howard\u00a0Maker, commissaire de la CPRST. \u00ab\u00a0Il s\u2019agit d\u2019une excellente nouvelle pour les clients d\u2019AllCore, qui pourront \u00e0 nouveau faire appel \u00e0 la CPRST, sans frais, pour traiter leurs plaintes non r\u00e9solues. Nous sommes particuli\u00e8rement heureux qu\u2019AllCore se soit acquitt\u00e9e de ses obligations en indemnisant les deux clients qui avaient droit, \u00e0 notre avis, \u00e0 un remboursement.\u00a0\u00bb<\/p>\n

Le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes<\/a> (CRTC) exige que tous les fournisseurs de services de t\u00e9l\u00e9communication et de services de t\u00e9l\u00e9vision r\u00e9sidentiels autoris\u00e9s du Canada participent \u00e0 la CPRST, qui offre aux clients un processus de r\u00e9solution de diff\u00e9rends gratuit, ind\u00e9pendant et impartial.<\/p>\n

L\u2019expulsion de la CPRST de tout fournisseur de services participant place cette entreprise dans une situation de violation de l\u2019exigence de participation du CRTC.<\/p>\n

\u00c0 propos de la CPRST<\/strong><\/p>\n

Nous sommes l\u2019organisme canadien ind\u00e9pendant charg\u00e9 de la r\u00e9solution \u00e9quitable et gratuite des plaintes des consommateurs relatives aux services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision. Cela comprend les questions d\u2019erreurs de facturation, de conformit\u00e9 aux modalit\u00e9s du contrat et aux engagements, de prestation de service, de gestion des cr\u00e9dits et de recouvrement. Parlons solutions! www.ccts-cprst.ca<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019adh\u00e9sion du fournisseur de services AllCore\u00a0Communications est r\u00e9tablie dans la foul\u00e9e de sa r\u00e9cente expulsion Ottawa (le 9 novembre 2018) \u2013 Le fournisseur de services de t\u00e9l\u00e9communication AllCore a \u00e9t\u00e9 r\u00e9admis \u00e0 titre de participant de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), \u00e0 la suite de son expulsion, en ao\u00fbt\u00a02018, enEn lire plus »<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[169,18,33],"class_list":["post-4315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse","tag-allcore","tag-crtc","tag-participation"],"acf":[],"yoast_head":"\nAllCore Communications adh\u00e8re \u00e0 nouveau \u00e0 la CPRST - 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