{"id":1238,"date":"2015-10-22T16:03:31","date_gmt":"2015-10-22T20:03:31","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=1238\/"},"modified":"2017-07-12T16:05:15","modified_gmt":"2017-07-12T20:05:15","slug":"vois-viole-ses-obligations-envers-ses-clients-et-le-cprst","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/","title":{"rendered":"VOIS viole ses obligations envers ses clients et le CPRST"},"content":{"rendered":"<p><strong>Ottawa, le 22 octobre 2015 \u2014<\/strong>\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) annonce aujourd\u2019hui que le fournisseur de services de t\u00e9l\u00e9communications VOIS, bas\u00e9 en Alberta, viole ses obligations envers ses clients et le CPRST. Le CRTC oblige tous les fournisseurs de services de t\u00e9l\u00e9communications \u00e0 participer aux processus de r\u00e9solution de plaintes du CPRST.<\/p>\n<p>Nous avons r\u00e9cemment appris que VOIS, qui fournit des services d\u2019internet, de t\u00e9l\u00e9phonie r\u00e9sidentielle et d\u2019affaires, viole plusieurs de ses obligations \u00e0 l\u2019endroit de ses clients et de l\u2019organisme r\u00e9glementaire, qui exige une pleine coop\u00e9ration avec le CPRST. En mai 2014, \u00e0 la suite d\u2019une enqu\u00eate relative \u00e0 la plainte d\u2019un client, le CPRST a recommand\u00e9 que VOIS cr\u00e9dite 640$ en frais ill\u00e9gitimes, soit des frais de r\u00e9siliation anticip\u00e9e et de retard. VOIS n\u2019a pas r\u00e9pondu \u00e0 cette recommandation. En vertu des dispositions du code de proc\u00e9dures du CPRST, ce silence avait valeur d\u2019acceptation. Le CPRST et le client ont donc cru que VOIS allait mettre en application la recommandation.<\/p>\n<p>Cependant, en juin 2015, le client a indiqu\u00e9 au CPRST qu\u2019une agence de recouvrement tentait, au nom de VOIS, de recouvrer les montants faisant l\u2019objet de la recommandation. En vertu des r\u00e8gles du CPRST, VOIS est tenu d\u2019appliquer la recommandation. En refusant de le faire, VOIS viole ses obligations r\u00e8glementaires. Un autre client de VOIS a r\u00e9cemment d\u00e9pos\u00e9 une plainte distincte au CPRST. VOIS a refus\u00e9 de fournir au CPRST une r\u00e9ponse \u00e0 cette plainte et les documents requis pour l\u2019enqu\u00eate.<\/p>\n<p>Cela contrevient aux r\u00e8glements d\u2019appui \u00e0 notre mandat, qui fait partie du cadre r\u00e9glementaire de l\u2019industrie. Nous poursuivons n\u00e9anmoins notre enqu\u00eate. Le CPRST publicise ces renseignements afin d\u2019informer pleinement les clients actuels et potentiels de VOIS de son d\u00e9faut de respecter ses obligations r\u00e9glementaires et de prendre ses responsabilit\u00e9s \u00e0 leur endroit. Nous avons offert \u00e0 VOIS de rem\u00e9dier \u00e0 ses manquements \u00e0 de nombreuses reprises mais n\u2019avons pu, jusqu\u2019\u00e0 maintenant, obtenir les r\u00e9sultats escompt\u00e9s.<\/p>\n<p style=\"text-align: center;\">-30-<\/p>\n<p class=\"footnote\"><strong>Au sujet du Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST)<\/strong>\u00a0Depuis juillet 2007, le CPRST fournit aux clients un m\u00e9canisme ind\u00e9pendant et impartial de r\u00e9solution des plaintes relatives aux services d\u00e9r\u00e9glement\u00e9s de t\u00e9l\u00e9phonie locale et d\u2019interurbains ainsi que des services sans fil et d\u2019acc\u00e8s \u00e0 internet. Cela comprend les questions d\u2019erreurs de facturation, de conformit\u00e9 aux modalit\u00e9s du contrat et aux engagements, de prestation de service, de gestion des cr\u00e9dits et de recouvrement. Visitez notre site web \u00e0\u00a0<a href=\"https:\/\/www.ccts-cprst.ca\">www.ccts-cprst.ca<\/a>\u00a0Pour obtenir une entrevue avec le commissaire ou plus d\u2019informations, veuillez contacter\u00a0: Paul Carlucci Agent de communication Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) courriel\u00a0:\u00a0<a href=\"mailto:paul.carlucci@ccts-cprst.ca\">paul.carlucci@ccts-cprst.ca<\/a>\u00a0num\u00e9ro sans frais : 1-855-512-9783 twitter: @ccts_cprst facebook\u00a0: commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ottawa, le 22 octobre 2015 \u2014\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) annonce aujourd\u2019hui que le fournisseur de services de t\u00e9l\u00e9communications VOIS, bas\u00e9 en Alberta, viole ses obligations envers ses clients et le CPRST. Le CRTC oblige tous les fournisseurs de services de t\u00e9l\u00e9communications \u00e0 participer aux processus de r\u00e9solution de plaintes<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\" title=\"LuVOIS viole ses obligations envers ses clients et le CPRST\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[68,24],"class_list":["post-1238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse","tag-obligations","tag-vois"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VOIS viole ses obligations envers ses clients et le CPRST - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VOIS viole ses obligations envers ses clients et le CPRST - CPRST\" \/>\n<meta property=\"og:description\" content=\"Ottawa, le 22 octobre 2015 \u2014\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) annonce aujourd\u2019hui que le fournisseur de services de t\u00e9l\u00e9communications VOIS, bas\u00e9 en Alberta, viole ses obligations envers ses clients et le CPRST. Le CRTC oblige tous les fournisseurs de services de t\u00e9l\u00e9communications \u00e0 participer aux processus de r\u00e9solution de plaintesEn lire plus &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\" \/>\n<meta property=\"og:site_name\" content=\"CPRST\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ccts.cprst\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-10-22T20:03:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-07-12T20:05:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/Communiqu\u00e9-de-presse.png\" \/>\n\t<meta property=\"og:image:width\" content=\"805\" \/>\n\t<meta property=\"og:image:height\" content=\"210\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"G A\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:site\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"G A\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\"},\"author\":{\"name\":\"G A\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/person\/98bbe25cf35ab33e6ac1045a6cab3809\"},\"headline\":\"VOIS viole ses obligations envers ses clients et le CPRST\",\"datePublished\":\"2015-10-22T20:03:31+00:00\",\"dateModified\":\"2017-07-12T20:05:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\"},\"wordCount\":523,\"publisher\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/Communiqu\u00e9-de-presse.png\",\"keywords\":[\"obligations\",\"VOIS\"],\"articleSection\":[\"Communiqu\u00e9 de presse\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-viole-ses-obligations-envers-ses-clients-et-le-cprst\/\",\"name\":\"VOIS viole ses obligations envers ses clients et le CPRST - 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