{"id":12309,"date":"2026-03-04T10:20:19","date_gmt":"2026-03-04T15:20:19","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=12309"},"modified":"2026-03-04T10:22:46","modified_gmt":"2026-03-04T15:22:46","slug":"la-cprst-met-fin-a-la-participation-deasyvoice-telecom-inc-pour-des-raisons-de-non-conformite","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-a-la-participation-deasyvoice-telecom-inc-pour-des-raisons-de-non-conformite\/","title":{"rendered":"La CPRST met fin \u00e0 la participation d\u2019EasyVoice Telecom Inc. pour des raisons de non-conformit\u00e9"},"content":{"rendered":"

EasyVoice\u00a0Telecom Inc. en violation de ses obligations envers ses clientes et clients et l\u2019organisme de m\u00e9diation du secteur<\/span><\/b>\u00a0<\/span><\/p>\n

Ottawa\u00a0(4\u202fmars\u202f2026)\u202f\u2013\u00a0<\/span><\/b>La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 la participation du fournisseur de services\u00a0EasyVoice\u00a0Telecom Inc. (EasyVoice) pour avoir priv\u00e9 six clientes et clients des mesures correctives exig\u00e9es par la CPRST dans le cadre de six enqu\u00eates. La r\u00e9siliation de la participation place\u00a0EasyVoice\u00a0en position de non-conformit\u00e9 \u00e0 l\u2019exigence r\u00e9glementaire du\u00a0<\/span>Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes<\/span><\/b><\/a>(CRTC) d\u2019adh\u00e9rer \u00e0 la\u202fCPRST. Par cons\u00e9quent, les clientes et clients d\u2019EasyVoice\u00a0dont les probl\u00e8mes n\u2019ont pas \u00e9t\u00e9 r\u00e9solus n\u2019ont plus acc\u00e8s au processus ind\u00e9pendant de traitement des plaintes de la CPRST.<\/span>\u00a0<\/span><\/p>\n

La CPRST rend cette information publique afin d\u2019informer pleinement les clientes et clients actuels et potentiels du non-respect par\u00a0EasyVoice\u00a0de ses responsabilit\u00e9s envers ses clientes et clients et de ses obligations r\u00e9glementaires.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00c0 propos du fournisseur de services et des probl\u00e8mes de non-conformit\u00e9\u00a0<\/span>\u00a0<\/span><\/h2>\n

EasyVoice\u00a0est un fournisseur de services bas\u00e9 en Ontario qui offre des services d\u2019appels interurbains et de t\u00e9l\u00e9phonie r\u00e9sidentielle. Les clientes et clients d\u2019EasyVoice\u00a0se sont plaints de probl\u00e8mes comme la perte de service, les demandes d\u2019annulation ignor\u00e9es et la facturation apr\u00e8s annulation ou alors qu\u2019aucun service n\u2019\u00e9tait fourni.\u00a0\u00a0<\/span>La CPRST a publi\u00e9 ses conclusions \u00e0 la suite d\u2019enqu\u00eates concernant six plaintes de clientes et clients et a exig\u00e9 qu\u2019EasyVoice\u00a0offre des solutions dans chaque cas.<\/span>\u00a0\u00a0EasyVoice\u00a0n\u2019a pas r\u00e9pondu aux tentatives r\u00e9p\u00e9t\u00e9es de la CPRST de les contacter. Les enqu\u00eates men\u00e9es par la CPRST exigeaient qu\u2019EasyVoice\u00a0r\u00e8gle les probl\u00e8mes, notamment en acceptant les annulations des clientes et clients et en remboursant les frais ind\u00fbment factur\u00e9s. Ces clientes et clients\u00a0EasyVoice\u00a0ont confirm\u00e9 ne pas avoir re\u00e7u les mesures correctives requises. Les fournisseurs de services participants doivent mettre en \u0153uvre les mesures correctives prescrites par la CPRST.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00ab\u202fNotre objectif est de veiller \u00e0 ce que tous les fournisseurs de services se conforment aux r\u00e8gles, pour que les probl\u00e8mes rencontr\u00e9s par les clients et clientes soient r\u00e9gl\u00e9s promptement et \u00e9quitablement. En omettant de le faire,\u00a0EasyVoice\u00a0a priv\u00e9 ses clientes et clients du droit de jouir du processus de r\u00e8glement gratuit des plaintes de la CPRST\u202f\u00bb, a d\u00e9clar\u00e9 Janet Lo, commissaire adjointe, affaires juridiques, r\u00e9glementation et intervenants. \u00ab\u202fNous avons tent\u00e9 \u00e0 plusieurs reprises de communiquer avec\u00a0EasyVoice\u00a0et de travailler avec elle pour r\u00e9gler ces probl\u00e8mes.\u00a0EasyVoice\u00a0ne les a pas r\u00e9gl\u00e9s, ne laissant d\u2019autre choix \u00e0 la CPRST que de mettre fin \u00e0 son adh\u00e9sion et de transmettre son dossier au CRTC pour que d\u2019autres mesures soient prises.\u202f\u00bb<\/span>\u00a0<\/span><\/p>\n

\u00c0 propos de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST)<\/span><\/b>\u202f<\/span>\u00a0<\/span><\/h2>\n

Personne-ressource des m\u00e9dias<\/span><\/b>\u202f<\/span><\/h2>\n

Nasha\u202fBrownridge, directrice, affaires des intervenants et communications<\/span>, <\/span>Communications@ccts-cprst.ca<\/span><\/b><\/a>\u202f<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

EasyVoice\u00a0Telecom Inc. en violation de ses obligations envers ses clientes et clients et l\u2019organisme de m\u00e9diation du secteur\u00a0 Ottawa\u00a0(4\u202fmars\u202f2026)\u202f\u2013\u00a0La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 la participation du fournisseur de services\u00a0EasyVoice\u00a0Telecom Inc. (EasyVoice) pour avoir priv\u00e9 six clientes et clients des mesures correctives exig\u00e9es par la CPRST dansEn lire plus »<\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[62],"tags":[],"class_list":["post-12309","post","type-post","status-publish","format-standard","hentry","category-fournisseur-de-service-participant"],"acf":[],"yoast_head":"\nLa CPRST met fin \u00e0 la participation d\u2019EasyVoice Telecom Inc. pour des raisons de non-conformit\u00e9 - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-a-la-participation-deasyvoice-telecom-inc-pour-des-raisons-de-non-conformite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La CPRST met fin \u00e0 la participation d\u2019EasyVoice Telecom Inc. pour des raisons de non-conformit\u00e9 - CPRST\" \/>\n<meta property=\"og:description\" content=\"EasyVoice\u00a0Telecom Inc. en violation de ses obligations envers ses clientes et clients et l\u2019organisme de m\u00e9diation du secteur\u00a0 Ottawa\u00a0(4\u202fmars\u202f2026)\u202f\u2013\u00a0La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 la participation du fournisseur de services\u00a0EasyVoice\u00a0Telecom Inc. 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La CPRST est l\u2019organisme national et ind\u00e9pendant du Canada qui s\u2019occupe de r\u00e9gler les diff\u00e9rends entre les fournisseurs de services de t\u00e9l\u00e9com et de t\u00e9l\u00e9vision et leur client\u00e8le. Elle veille \u00e0 ce que les fournisseurs respectent leurs obligations et \u00e0 ce que les plaintes soient trait\u00e9es de mani\u00e8re \u00e9quitable et efficace, conform\u00e9ment aux r\u00e8gles \u00e9tablies par le CRTC.\u202fLa CPRST compte plus de 400\u202ffournisseurs de services participants \u00e0 l\u2019\u00e9chelle du secteur. Depuis sa cr\u00e9ation en 2007, la CPRST a mis fin \u00e0 la participation de sept\u202ffournisseurs pour non-conformit\u00e9. La\u202fCPRST fournit gratuitement des services de r\u00e8glement des plaintes impartiaux et efficaces au public consommateur.\u202fLes clientes et clients de services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision qui ne parviennent pas \u00e0 r\u00e9gler un diff\u00e9rend avec leur fournisseur de services peuvent trouver plus de d\u00e9tails ou d\u00e9poser une plainte en ligne \u00e0 l\u2019adresse\u00a0<\/span>ccts-cprst.ca<\/span><\/b><\/a>.<\/span>\u00a0<\/span><\/p>\n