{"id":1225,"date":"2016-02-01T15:48:52","date_gmt":"2016-02-01T20:48:52","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=1225\/"},"modified":"2018-10-12T13:56:01","modified_gmt":"2018-10-12T17:56:01","slug":"vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/","title":{"rendered":"VOIS continue de se moquer de ses obligations envers les clients, l\u2019autorit\u00e9 de r\u00e9glementation et le CPRST"},"content":{"rendered":"<p><strong>Ottawa, le 1er f\u00e9vrier 2016 &#8211;\u00a0<\/strong>Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) annonce aujourd\u2019hui que VOIS, une entreprise de t\u00e9l\u00e9coms bas\u00e9e en Alberta, continue de n\u00e9gliger ses obligations \u00e0 l\u2019endroit de ses clients, du CRTC et du CPRST.<\/p>\n<p>En octobre 2015, le CPRST annon\u00e7ait que VOIS avait omis de rembourser 640$ de frais incorrectement factur\u00e9s \u00e0 un client. \u00c0 la suite de l\u2019enqu\u00eate sur la plainte de ce client, le CPRST avait ordonn\u00e9 \u00e0 VOIS de lui rembourser ce montant. \u00c0 la fin novembre 2015, le CPRST a rendu une d\u00e9cision en lien avec l\u2019enqu\u00eate d\u2019une autre plainte d\u2019un client de VOIS. Dans ce dossier, le client avait \u00e9t\u00e9 contact\u00e9 par une agence de recouvrement qui demandait le paiement d\u2019une somme de 208$, pr\u00e9tendument due \u00e0 VOIS. Le client, qui contestait devoir une quelconque somme \u00e0 VOIS, paya n\u00e9anmoins afin d\u2019\u00e9viter que son dossier de cr\u00e9dit ne soit entach\u00e9 et d\u00e9posa ensuite plainte au CPRST.<\/p>\n<p>Lors de l\u2019enqu\u00eate, VOIS n\u2019a pu d\u00e9montrer que le client lui devait cette somme. Dans sa d\u00e9cision, le CPRST exigeait que VOIS rembourse la somme de 208$ au client et corrige toute mention n\u00e9gative qui aurait pu \u00eatre port\u00e9e \u00e0 son dossier de cr\u00e9dit (voir\u00a0<a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/06\/CCTS-Complaint-598243.pdf\">https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/06\/CCTS-Complaint-598243.pdf<\/a>). VOIS ne l\u2019a pas fait. Les fournisseurs de services qui participent au CPRST, comme VOIS, sont tenus d\u2019ex\u00e9cuter les d\u00e9cisions du CPRST. Le CPRST a contact\u00e9 VOIS \u00e0 plusieurs reprises afin de lui rappeler cette exigence et l\u2019encourager \u00e0 rembourser les deux clients; n\u00e9anmoins, VOIS a omis de le faire, en violation de ses obligations l\u00e9gales et r\u00e9glementaires.<\/p>\n<p>En tant qu\u2019ombudsman de l\u2019industrie des t\u00e9l\u00e9coms, le CPRST a le devoir de r\u00e9v\u00e9ler au public l\u2019identit\u00e9 des fournisseurs de services qui ne respectent pas leurs responsabilit\u00e9s.<\/p>\n<p style=\"text-align: center;\">-30-<\/p>\n<p class=\"footnote\"><strong>Au sujet du Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST)<\/strong>Depuis juillet 2007, le CPRST fournit aux clients un m\u00e9canisme ind\u00e9pendant et impartial de r\u00e9solution des plaintes relatives aux services d\u00e9r\u00e9glement\u00e9s de t\u00e9l\u00e9phonie locale et d\u2019interurbains ainsi que des services sans fil et d\u2019acc\u00e8s \u00e0 internet. Cela comprend les questions d\u2019erreurs de facturation, de conformit\u00e9 aux modalit\u00e9s du contrat et aux engagements, de prestation de service, de gestion des cr\u00e9dits et de recouvrement. Visitez notre site web \u00e0\u00a0<a href=\"https:\/\/www.ccts-cprst.ca\/\"><strong>www.ccts-cprst.ca<\/strong><\/a>\u00a0Pour obtenir une entrevue avec le commissaire ou plus d\u2019informations, veuillez nous contacter : Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) courriel : communication@ccts-cprst.ca num\u00e9ro sans frais : 1-855-512-9783 Twitter: @ccts_cprst Facebook : Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ottawa, le 1er f\u00e9vrier 2016 &#8211;\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) annonce aujourd\u2019hui que VOIS, une entreprise de t\u00e9l\u00e9coms bas\u00e9e en Alberta, continue de n\u00e9gliger ses obligations \u00e0 l\u2019endroit de ses clients, du CRTC et du CPRST. En octobre 2015, le CPRST annon\u00e7ait que VOIS avait omis de rembourser 640$ de<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\" title=\"LuVOIS continue de se moquer de ses obligations envers les clients, l\u2019autorit\u00e9 de r\u00e9glementation et le CPRST\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[18,29,68,24],"class_list":["post-1225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse","tag-crtc","tag-decision","tag-obligations","tag-vois"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VOIS continue de se moquer de ses obligations envers les clients, l\u2019autorit\u00e9 de r\u00e9glementation et le CPRST - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VOIS continue de se moquer de ses obligations envers les clients, l\u2019autorit\u00e9 de r\u00e9glementation et le CPRST - CPRST\" \/>\n<meta property=\"og:description\" content=\"Ottawa, le 1er f\u00e9vrier 2016 &#8211;\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) annonce aujourd\u2019hui que VOIS, une entreprise de t\u00e9l\u00e9coms bas\u00e9e en Alberta, continue de n\u00e9gliger ses obligations \u00e0 l\u2019endroit de ses clients, du CRTC et du CPRST. En octobre 2015, le CPRST annon\u00e7ait que VOIS avait omis de rembourser 640$ deEn lire plus &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\" \/>\n<meta property=\"og:site_name\" content=\"CPRST\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ccts.cprst\/\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-01T20:48:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-10-12T17:56:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/Communiqu\u00e9-de-presse.png\" \/>\n\t<meta property=\"og:image:width\" content=\"805\" \/>\n\t<meta property=\"og:image:height\" content=\"210\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"G A\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:site\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"G A\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\"},\"author\":{\"name\":\"G A\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/person\/98bbe25cf35ab33e6ac1045a6cab3809\"},\"headline\":\"VOIS continue de se moquer de ses obligations envers les clients, l\u2019autorit\u00e9 de r\u00e9glementation et le CPRST\",\"datePublished\":\"2016-02-01T20:48:52+00:00\",\"dateModified\":\"2018-10-12T17:56:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\"},\"wordCount\":496,\"publisher\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/Communiqu\u00e9-de-presse.png\",\"keywords\":[\"CRTC\",\"decision\",\"obligations\",\"VOIS\"],\"articleSection\":[\"Communiqu\u00e9 de presse\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/vois-continue-de-se-moquer-de-ses-obligations-envers-les-clients-lautorite-de-reglementation-et-le-cprst\/\",\"name\":\"VOIS continue de se moquer de ses obligations envers les clients, l\u2019autorit\u00e9 de r\u00e9glementation et le CPRST - 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