{"id":1220,"date":"2016-03-02T15:43:26","date_gmt":"2016-03-02T20:43:26","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=1220\/"},"modified":"2017-07-12T15:44:52","modified_gmt":"2017-07-12T19:44:52","slug":"le-cprst-publie-son-guide-annote-du-code-sur-les-services-sans-fil-du-crtc","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/le-cprst-publie-son-guide-annote-du-code-sur-les-services-sans-fil-du-crtc\/","title":{"rendered":"Le CPRST publie son Guide annot\u00e9 du Code sur les services sans fil du CRTC"},"content":{"rendered":"<p><strong>Ottawa, le 2 mars 2016 &#8211;\u00a0<\/strong>Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications rend aujourd\u2019hui public son tr\u00e8s attendu Guide annot\u00e9 du Code sur les services sans fil du Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC). \u00c0 la demande du CRTC, le CPRST administre le Code sur les services sans fil depuis son entr\u00e9e en vigueur en d\u00e9cembre 2013. Cela signifie que le CPRST applique le Code \u00e0 la r\u00e9solution des plaintes qu\u2019il re\u00e7oit des clients de services sans fil et qu\u2019il identifie et rapporte les violations au Code.<\/p>\n<p>\u00ab\u00a0Le Code est cens\u00e9 g\u00e9rer plusieurs aspects de la prestation des services sans fil aux consommateurs\u00a0\u00bb a indiqu\u00e9 le Commissaire du CPRST, Howard Maker. \u00ab\u00a0Cependant, lorsque nous enqu\u00eatons sur des plaintes de clients, il n\u2019est pas toujours facile de savoir comment le Code doit s\u2019appliquer aux faits particuliers d\u2019une situation\u00a0\u00bb.<\/p>\n<p>En cas d\u2019incertitude ou lorsque le Code est ambigu ou peu clair, le CPRST doit d\u00e9terminer la mani\u00e8re d\u2019appliquer la (les) disposition(s) pertinente(s) du Code \u00e0 la plainte. Le CPRST a compil\u00e9 les diff\u00e9rentes d\u00e9terminations et interpr\u00e9tations qui ont \u00e9t\u00e9 faites dans les milliers de plaintes qui ont fait l\u2019objet d\u2019enqu\u00eates depuis d\u00e9cembre 2013 et les a ajout\u00e9es dans son Guide annot\u00e9 du Code. Les annotations suivent la structure du Code sur les services sans fil et analysent chacun des articles; des r\u00e9sum\u00e9s de plaintes sont aussi inclus afin d\u2019illustrer les analyses.<\/p>\n<p>\u00ab Lorsque nous utilisons le Code pour r\u00e9soudre la plainte d\u2019un client, seuls le client et le fournisseur de services savent de quelle mani\u00e8re nous avons trait\u00e9 le probl\u00e8me reli\u00e9 au Code. Nous avons cr\u00e9\u00e9 ces annotations \u00e0 des fins de transparence et pour permettre \u00e0 tous les fournisseurs de services sans fil et \u00e0 leurs clients de conna\u00eetre notre approche\u00a0\u00bb a indiqu\u00e9 M. Maker. \u00ab\u00a0En permettant aux parties impliqu\u00e9es de conna\u00eetre \u00e0 l\u2019avance notre mani\u00e8re de r\u00e9soudre l\u2019objet d\u2019une dispute, nous esp\u00e9rons acc\u00e9l\u00e9rer sa r\u00e9solution et m\u00eame \u00e9viter l\u2019intervention du CPRST\u00a0\u00bb.<\/p>\n<p>Le CPRST pense que ces annotations aideront le CRTC dans l\u2019examen du contenu du Code sur les services sans fil, qu\u2019il entreprendra au courant de l\u2019exercice financier de 2016-2017. Le CPRST fera une mise \u00e0 jour ponctuelle des annotations afin d\u2019assurer leur actualisation. Les annotations peuvent \u00eatre consult\u00e9es\u00a0<a title=\"Le code sur les services sans fil \" href=\"https:\/\/www.ccts-cprst.ca\/fr\/le-code-sur-les-services-sans-fil%20\">ici<\/a>.<\/p>\n<p style=\"text-align: center;\">-30-<\/p>\n<p class=\"footnote\"><strong>Au sujet du Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST)<\/strong>\u00a0Depuis juillet 2007, le CPRST fournit aux clients un m\u00e9canisme ind\u00e9pendant et impartial de r\u00e9solution des plaintes relatives aux services d\u00e9r\u00e9glement\u00e9s de t\u00e9l\u00e9phonie locale et d\u2019interurbains ainsi que des services sans fil et d\u2019acc\u00e8s \u00e0 internet. Cela comprend les questions d\u2019erreurs de facturation, de conformit\u00e9 aux modalit\u00e9s du contrat et aux engagements, de prestation de service, de gestion des cr\u00e9dits et de recouvrement. Visitez notre site web \u00e0\u00a0<a href=\"https:\/\/www.ccts-cprst.ca\">www.ccts-cprst.ca<\/a>\u00a0Pour obtenir une entrevue avec le Commissaire ou plus d\u2019informations, veuillez nous contacter\u00a0: Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST) courriel\u00a0:\u00a0<a href=\"mailto:communication@ccts-cprst.ca\">communication@ccts-cprst.ca<\/a>\u00a0num\u00e9ro sans frais : 1-855-512-9783 Twitter : @ccts_cprst Facebook\u00a0: Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ottawa, le 2 mars 2016 &#8211;\u00a0Le Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications rend aujourd\u2019hui public son tr\u00e8s attendu Guide annot\u00e9 du Code sur les services sans fil du Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC). \u00c0 la demande du CRTC, le CPRST administre le Code sur les services sans fil depuis<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/le-cprst-publie-son-guide-annote-du-code-sur-les-services-sans-fil-du-crtc\/\" title=\"LuLe CPRST publie son Guide annot\u00e9 du Code sur les services sans fil du CRTC\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[18,51,21],"class_list":["post-1220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse","tag-crtc","tag-guide-annote","tag-sans-fil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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