{"id":11026,"date":"2024-09-04T22:30:32","date_gmt":"2024-09-05T02:30:32","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=11026"},"modified":"2024-09-05T22:29:58","modified_gmt":"2024-09-06T02:29:58","slug":"plan-strategique-2024-2029","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/plan-strategique-2024-2029\/","title":{"rendered":"La CPRST publie son nouveau plan strat\u00e9gique"},"content":{"rendered":"<p><strong>Ottawa (4\u00a0septembre\u00a02024)<\/strong> \u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (la CPRST) a publi\u00e9 son <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/gouvernance\/plan-strategique-2024-2029\/\">nouveau plan strat\u00e9gique\u00a02024-2029<\/a>, qui d\u00e9finit l\u2019orientation adopt\u00e9e par l\u2019organisation pour guider ses activit\u00e9s au cours des cinq prochaines ann\u00e9es afin d\u2019am\u00e9liorer la prestation des services et d\u2019\u00e9tablir des relations solides avec les parties prenantes.<\/p>\n<p>Selon Howard\u00a0Maker, commissaire et directeur g\u00e9n\u00e9ral de la CPRST, \u00ab\u00a0ce nouveau plan quinquennal constitue une feuille de route pour la CPRST afin de continuer \u00e0 offrir des services exceptionnels de r\u00e8glement des plaintes qui renforcent le secteur des t\u00e9l\u00e9communications et de la t\u00e9l\u00e9vision au Canada\u00a0\u00bb.<\/p>\n<p>Dans le cadre de l\u2019\u00e9laboration du nouveau plan, une vaste consultation des parties prenantes a \u00e9t\u00e9 effectu\u00e9e. Elle a permis de recueillir des commentaires pr\u00e9cieux aupr\u00e8s de groupes de consommateurs et de promotion de l\u2019accessibilit\u00e9, des fournisseurs de services, du CRTC et de notre propre personnel. Le nouveau plan strat\u00e9gique d\u00e9finit plusieurs principes cl\u00e9s que la CPRST utilisera pour orienter son travail et actualise la vision, la mission et les valeurs de l\u2019organisation. \u00ab\u00a0Nous r\u00e9affirmons notre engagement \u00e0 fournir des services de r\u00e8glement des plaintes impartiaux, \u00e9quitables et r\u00e9ceptifs qui soient accessibles \u00e0 tous les consommateurs\u00a0\u00bb, d\u00e9clarait M.\u00a0Maker.<\/p>\n<p>Le plan s\u2019appuie sur les progr\u00e8s r\u00e9alis\u00e9s au cours des derni\u00e8res ann\u00e9es quant aux trois priorit\u00e9s globales suivantes\u00a0:<\/p>\n<ul>\n<li><strong>Excellence du service\u00a0:<\/strong> fournir des services de r\u00e8glement des plaintes fiables, efficaces et de qualit\u00e9<\/li>\n<li><strong>Efficacit\u00e9 organisationnelle\u00a0:<\/strong> am\u00e9liorer la capacit\u00e9, la structure et la stabilit\u00e9 de l\u2019organisation, et en assurer la p\u00e9rennit\u00e9<\/li>\n<li><strong>Offre de valeur pour les parties prenantes<\/strong>: favoriser une relation avec les parties prenantes ax\u00e9e sur la collaboration et la cr\u00e9ation de valeur<\/li>\n<\/ul>\n<p>\u00ab\u00a0Le plan pr\u00e9pare le terrain pour renforcer notre organisation, soutenir nos employ\u00e9s et am\u00e9liorer la fa\u00e7on dont la CPRST travaille avec les consommateurs et les fournisseurs de services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision pour r\u00e9soudre les plaintes\u00a0\u00bb, conclut M.\u00a0Maker.<\/p>\n<p><strong>\u00c0 propos de la\u00a0CPRST<\/strong><strong>\u00a0<\/strong><\/p>\n<p>La CPRST est l\u2019organisme national et ind\u00e9pendant du Canada qui s\u2019occupe de r\u00e9gler les plaintes des clients et des clientes relatives aux services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision, de fa\u00e7on \u00e9quitable, et ce, gratuitement. Les fournisseurs de services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision qui offrent des services entrant dans le champ de comp\u00e9tence de la CPRST doivent y adh\u00e9rer. La CPRST a trait\u00e9 plus de 175\u00a0000\u00a0plaintes. Fait digne d\u2019\u00eatre soulign\u00e9, 9\u00a0clients sur\u00a010 trouvent une solution satisfaisante gr\u00e2ce \u00e0 notre service, et ce, souvent dans un d\u00e9lai de 20\u00a0jours apr\u00e8s avoir d\u00e9pos\u00e9 leur plainte.<\/p>\n<p><strong>Personne-ressource pour les m\u00e9dias\u00a0: Mathieu\u00a0Pierre\u00a0Dagonas, directeur, Affaires des intervenants et communications<\/strong> <a href=\"mailto:communications@ccts-cprst.ca\"><strong>communications@ccts-cprst.ca<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ottawa (4\u00a0septembre\u00a02024) \u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (la CPRST) a publi\u00e9 son nouveau plan strat\u00e9gique\u00a02024-2029, qui d\u00e9finit l\u2019orientation adopt\u00e9e par l\u2019organisation pour guider ses activit\u00e9s au cours des cinq prochaines ann\u00e9es afin d\u2019am\u00e9liorer la prestation des services et d\u2019\u00e9tablir des relations solides avec les parties prenantes. Selon Howard\u00a0Maker, commissaire et<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/plan-strategique-2024-2029\/\" title=\"LuLa CPRST publie son nouveau plan strat\u00e9gique\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-11026","post","type-post","status-publish","format-standard","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La CPRST publie son nouveau plan strat\u00e9gique - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/plan-strategique-2024-2029\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La CPRST publie son nouveau plan strat\u00e9gique - CPRST\" \/>\n<meta property=\"og:description\" content=\"Ottawa (4\u00a0septembre\u00a02024) \u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (la CPRST) a publi\u00e9 son nouveau plan strat\u00e9gique\u00a02024-2029, qui d\u00e9finit l\u2019orientation adopt\u00e9e par l\u2019organisation pour guider ses activit\u00e9s au cours des cinq prochaines ann\u00e9es afin d\u2019am\u00e9liorer la prestation des services et d\u2019\u00e9tablir des relations solides avec les parties prenantes. 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