{"id":10342,"date":"2023-11-15T10:36:39","date_gmt":"2023-11-15T15:36:39","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?p=10342"},"modified":"2026-09-16T10:22:50","modified_gmt":"2026-09-16T14:22:50","slug":"la-cprst-met-fin-a-ladhesion-dinnsys-inc-pour-des-raisons-de-non-conformite","status":"publish","type":"post","link":"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-a-ladhesion-dinnsys-inc-pour-des-raisons-de-non-conformite\/","title":{"rendered":"La CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019InnSys Inc. pour des raisons de non-conformit\u00e9"},"content":{"rendered":"<h2><span style=\"font-size: inherit;\" data-contrast=\"auto\">InnSys Inc. ne respecte pas ses obligations envers ses clientes et clients et envers l\u2019ombudsman <\/span><span style=\"font-size: inherit;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><strong>Ottawa, (le 15 novembre 2023)<\/strong>\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 l\u2019adh\u00e9sion du fournisseur de services InnSys Inc. (InnSys) pour d\u00e9faut de se conformer \u00e0 . La r\u00e9siliation de l\u2019adh\u00e9sion d\u2019InnSys par la CPRST place InnSys en position de non-conformit\u00e9 \u00e0 l\u2019exigence r\u00e9glementaire du Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes\u00a0(CRTC) d\u2019adh\u00e9rer \u00e0 la CPRST, laquelle donne un recours aux clientes et clients qui ont un diff\u00e9rend avec leur fournisseur de services de t\u00e9l\u00e9communications ou de t\u00e9l\u00e9vision.<\/p>\n<p>La CPRST publie ces renseignements afin de s\u2019assurer que les consommatrices et les consommateurs disposent de renseignements pertinents lorsque vient le temps de choisir un fournisseur de services.<\/p>\n<div style=\"background-color: #f2f8fc; border-left: 5px solid #0078D4; padding: 20px; margin: 20px 0;\"><strong>Mis \u00e0 Jour :<\/strong> \u00c0 la suite de la cessation de sa participation \u00e0 la CPRST, InnSys Inc. a d\u00e9pos\u00e9 une demande aupr\u00e8s du CRTC afin que soient examin\u00e9s le processus de traitement des plaintes et la structure tarifaire de la CPRST. Bien que le CRTC ait conclu que la plupart des pr\u00e9occupations concernant le processus de traitement des plaintes avaient \u00e9t\u00e9 trait\u00e9es (D\u00e9cision de t\u00e9l\u00e9com 2026-30), il a lanc\u00e9 une autre consultation (Avis de consultation de t\u00e9l\u00e9com 2026-31) pour examiner les questions li\u00e9es aux frais du CPRST pour les plus petits fournisseurs de services. Pour de plus amples renseignements, consultez : <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/industrie\/fournisseurs-de-services-fautifs\/\">https:\/\/www.ccts-cprst.ca\/industry\/non-compliant-providers\/<\/a><\/div>\n<p><strong>Overview<\/strong><strong>: <\/strong>InnSys is an Ontario-based service provider that offers internet and phone services. The telecom company \u00a0has a history of not participating in good faith with the CCTS\u2019 complaint-handling processes by failing to respond to the customer complaint or to CCTS\u2019 requests for information. In addition, InnSys is in breach of its obligation to include information about the CCTS on its website to ensure its customers are aware of their option to use the CCTS\u2019 third-party complaint-handling services. InnSys also failed to pay CCTS fees over several years, despite multiple attempts from the CCTS to collect. The CCTS has attempted to engage InnSys to address these long-standing compliance issues several times since 2018, but InnSys continues to not respond to the CCTS, demonstrating its refusal to participate.<\/p>\n<p><strong>Aper\u00e7u<\/strong><strong>\u00a0:<\/strong> InnSys est un fournisseur de services en Ontario qui offre des services d\u2019internet et de t\u00e9l\u00e9phonie. L\u2019entreprise\u00a0 de t\u00e9l\u00e9communication n\u2019a jamais particip\u00e9 de bonne foi au processus de traitement des plaintes de la CPRST. Elle n\u2019a pas r\u00e9pondu \u00e0 la personne qui a d\u00e9pos\u00e9 la plainte ou aux demandes de renseignements de la CPRST. En outre, InnSys ne respecte pas son obligation de fournir des renseignements sur la CPRST sur son site Web afin que ses clientes et clients soient au courant de leur option d\u2019utiliser les services ind\u00e9pendants de traitement des plaintes de la CPRST. InnSys n\u2019a pas non plus pay\u00e9 les frais de la CPRST pendant plusieurs ann\u00e9es, malgr\u00e9 de multiples tentatives de la part de la CPRST pour obtenir le paiement de ces frais. Depuis 2018, la CPRST a tent\u00e9 \u00e0 plusieurs reprises de communiquer avec InnSys afin de r\u00e9gler ces probl\u00e8mes de conformit\u00e9 qui perdurent depuis longtemps, mais InnSys n\u2019a jamais r\u00e9pondu \u00e0 la CPRST, ce qui d\u00e9montre son refus de participer.<\/p>\n<p>\u00ab\u00a0Notre objectif est de veiller \u00e0 ce que tous les fournisseurs de services se conforment aux r\u00e8gles, pour que les probl\u00e8mes rencontr\u00e9s par les clientes et clients soient r\u00e9gl\u00e9s promptement et \u00e9quitablement\u00a0\u00bb, explique Janet\u00a0Lo, commissaire adjointe, affaires juridiques, r\u00e9glementation et intervenants. \u00ab\u00a0Nous avons tent\u00e9 de communiquer avec InnSys et de travailler avec elle pour r\u00e9gler ces probl\u00e8mes pendant plusieurs ann\u00e9es. Non seulement InnSys n\u2019a pas rem\u00e9di\u00e9 \u00e0 sa non-conformit\u00e9, mais elle n\u2019a jamais r\u00e9pondu \u00e0 la CPRST, ne laissant d\u2019autre choix \u00e0 la CPRST que de mettre fin \u00e0 l\u2019adh\u00e9sion d\u2019InnSys et de transmettre son dossier au CRTC pour que d\u2019autres mesures soient prises. Par cons\u00e9quent, les clientes et clients d\u2019InnSys se voient refuser le droit de jouir du processus de r\u00e8glement gratuit des plaintes de la CPRST.\u00a0\u00bb<\/p>\n<p>La fin de l\u2019adh\u00e9sion d\u2019InnSys \u00e0 la CPRST place l\u2019entreprise dans une situation de violation de l\u2019exigence d\u2019adh\u00e9sion du CRTC. La CPRST CRTC pour que d\u2019autres mesures soient prises.<\/p>\n<p><b><span data-contrast=\"none\">\u00c0 propos de la\u202fCPRST<\/span><\/b><span data-contrast=\"none\">\u202f\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">La CPRST est l\u2019organisme national et ind\u00e9pendant du Canada qui s\u2019occupe de r\u00e9gler les plaintes des clients et des clientes relatives aux services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision, de fa\u00e7on \u00e9quitable, et ce, gratuitement. Les fournisseurs de services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision qui offrent des services entrant dans le champ de comp\u00e9tence de la CPRST doivent y adh\u00e9rer. La CPRST compte plus de 400\u202ffournisseurs de services participants \u00e0 l\u2019\u00e9chelle du secteur.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00c0 ce jour, elle a trait\u00e9 plus de 150\u202f000\u202fplaintes, dont la plupart ont \u00e9t\u00e9 r\u00e9gl\u00e9es en moins de 30\u202fjours. Les clients et les clientes sont invit\u00e9s \u00e0 demander de l\u2019aide \u00e0 la CPRST s\u2019ils ne parviennent pas \u00e0 r\u00e9soudre un diff\u00e9rend avec leur fournisseur de services. Parlons solutions!\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Communiquez avec<\/span><\/b><br \/>\n<span data-contrast=\"none\">Mathieu\u202fPierre\u202fDagonas, directeur, affaires des intervenants et communications<\/span><br \/>\n<a href=\"mailto:communications@ccts-cprst.ca\"><span data-contrast=\"none\">communications@ccts-cprst.ca<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>InnSys Inc. ne respecte pas ses obligations envers ses clientes et clients et envers l\u2019ombudsman \u00a0 Ottawa, (le 15 novembre 2023)\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 l\u2019adh\u00e9sion du fournisseur de services InnSys Inc. (InnSys) pour d\u00e9faut de se conformer \u00e0 . La r\u00e9siliation de l\u2019adh\u00e9sion d\u2019InnSys<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-a-ladhesion-dinnsys-inc-pour-des-raisons-de-non-conformite\/\" title=\"LuLa CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019InnSys Inc. pour des raisons de non-conformit\u00e9\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-10342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communique-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019InnSys Inc. pour des raisons de non-conformit\u00e9 - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/la-cprst-met-fin-a-ladhesion-dinnsys-inc-pour-des-raisons-de-non-conformite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La CPRST met fin \u00e0 l\u2019adh\u00e9sion d\u2019InnSys Inc. pour des raisons de non-conformit\u00e9 - CPRST\" \/>\n<meta property=\"og:description\" content=\"InnSys Inc. ne respecte pas ses obligations envers ses clientes et clients et envers l\u2019ombudsman \u00a0 Ottawa, (le 15 novembre 2023)\u00a0\u2013 La Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a mis fin \u00e0 l\u2019adh\u00e9sion du fournisseur de services InnSys Inc. 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