{"id":6678,"date":"2021-06-20T20:00:34","date_gmt":"2021-06-21T00:00:34","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=6678\/"},"modified":"2023-07-28T12:05:30","modified_gmt":"2023-07-28T16:05:30","slug":"guide-annote-sur-le-code-de-procedures","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-de-procedures\/guide-annote-sur-le-code-de-procedures\/","title":{"rendered":"Guide annot\u00e9 sur le Code de proc\u00e9dures"},"content":{"rendered":"<p>La CPRST interpr\u00e8te le Code de proc\u00e9dures de fa\u00e7on large et souple afin de traiter les plaintes de mani\u00e8re juste et efficace.<\/p>\n<p>Ce guide annot\u00e9 sur le Code de proc\u00e9dures\u00a0aide les fournisseurs de services participant et les consommateurs \u00e0 comprendre comment la CPRST interpr\u00e8te et applique son Code de proc\u00e9dures qui constitue le cadre dans lequel la CPRST accepte des plaintes d\u00e9pos\u00e9es par des clients de services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision contre des fournisseurs de services, m\u00e8ne des enqu\u00eates et r\u00e9sout ces plaintes.<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2024\/05\/Guide-annote-sur-le-Code-de-procedures-mai-2023-mise-a-jour-juillet-2024-1.pdf\" target=\"_blank\" rel=\"attachment noopener\">T\u00e9l\u00e9charger le guide<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La CPRST interpr\u00e8te le Code de proc\u00e9dures de fa\u00e7on large et souple afin de traiter les plaintes de mani\u00e8re juste et efficace. Ce guide annot\u00e9 sur le Code de proc\u00e9dures\u00a0aide les fournisseurs de services participant et les consommateurs \u00e0 comprendre comment la CPRST interpr\u00e8te et applique son Code de proc\u00e9dures qui constitue le cadre dans<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-de-procedures\/guide-annote-sur-le-code-de-procedures\/\" title=\"LuGuide annot\u00e9 sur le Code de proc\u00e9dures\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"parent":1620,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-6678","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guide annot\u00e9 sur le Code de proc\u00e9dures - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-de-procedures\/guide-annote-sur-le-code-de-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide annot\u00e9 sur le Code de proc\u00e9dures - CPRST\" \/>\n<meta property=\"og:description\" content=\"La CPRST interpr\u00e8te le Code de proc\u00e9dures de fa\u00e7on large et souple afin de traiter les plaintes de mani\u00e8re juste et efficace. 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