{"id":5234,"date":"2020-01-31T06:00:41","date_gmt":"2020-01-31T11:00:41","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=5234\/"},"modified":"2025-11-14T14:20:43","modified_gmt":"2025-11-14T19:20:43","slug":"le-code-sur-les-services-internet","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-internet\/","title":{"rendered":"Le Code sur les services Internet"},"content":{"rendered":"<p>En juillet\u00a02019, <a href=\"https:\/\/crtc.gc.ca\/fra\/internet\/codesimpl.htm\">le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a cr\u00e9\u00e9 le Code sur les services Internet<\/a>, un code de conduite obligatoire qui s\u2019applique aux grands fournisseurs de services Internet (y compris toutes leurs marques et leurs soci\u00e9t\u00e9s affili\u00e9es qui fournissent des services Internet) et \u00e0 tous les services d\u2019acc\u00e8s Internet fixe de d\u00e9tail (y compris les services sans fil fixes, par c\u00e2ble, par fibre optique, par DSL et par satellite). Les services Internet mobiles sans fil, tels que ceux fournis par l\u2019entremise de stations turbo et de cl\u00e9s de donn\u00e9es, sont vis\u00e9s par le <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\">Code sur les services sans fil<\/a>.<\/p>\n<p>\u00c0 la demande du CRTC, la CPRST administre le Code sur les services Internet. Cela signifie que la CPRST applique le Code pour r\u00e9soudre les plaintes qu\u2019elle re\u00e7oit des clients de services Internet, et qu\u2019elle fait \u00e9galement le suivi et les rapports sur les violations du Code.<\/p>\n<p>Le Code sur les services Internet s\u2019applique aux fournisseurs de services Internet suivants\u00a0:<\/p>\n<p><strong>Bell Canada\u202f<\/strong><\/p>\n<ul>\n<li>Acanac<\/li>\n<li>B2B2C<\/li>\n<li>Bell Aliant<\/li>\n<li>Bell MTS<\/li>\n<li>Cablevision<\/li>\n<li>Distributel<\/li>\n<li>Dryden Municipal Telephone System (DMTS)<\/li>\n<li>EBOX<\/li>\n<li>Kenora Municipal Telephone System (KMTS)<\/li>\n<li>Maskatel<\/li>\n<li>Northerntel<\/li>\n<li>Northwestel<\/li>\n<li>Ontera<\/li>\n<li>Oricom Internet<\/li>\n<li>Primus<\/li>\n<li>R\u00e9seau Picanoc.net (Maskatel)<\/li>\n<li>T\u00e9l\u00e9bec<\/li>\n<li>T\u00e9l\u00e9communications Xittel<\/li>\n<li>T\u00e9l\u00e9phone de Saint-Victor<\/li>\n<li>T\u00e9l\u00e9phone de St-\u00c9phrem<\/li>\n<li>T\u00e9l\u00e9phone Upton (Maskatel)<\/li>\n<li>ThinkTel<\/li>\n<li>Virgin Plus<\/li>\n<\/ul>\n<p><strong>Cogeco Connexion Inc.<\/strong><\/p>\n<ul>\n<li>Cogeco Connections Inc.<\/li>\n<li>Oxio<\/li>\n<li>Cable Axion<\/li>\n<\/ul>\n<p><strong>Eastlink\u202f<\/strong><\/p>\n<ul>\n<li>Amtelecom Limited Partnership<\/li>\n<li>Coast Cable<\/li>\n<li>Delta Cable<\/li>\n<li>K-Right Communications Inc.<\/li>\n<li>People&rsquo;s Tel Limited Partnership<\/li>\n<li>Persona Communications Inc.<\/li>\n<\/ul>\n<p><strong>Rogers\u202f<\/strong><\/p>\n<ul>\n<li>Cable Cable Inc.<\/li>\n<li>Compton Communications<\/li>\n<li>Comwave<\/li>\n<li>Cross Country TV<\/li>\n<li>Fido<\/li>\n<li>Kincardine Group<\/li>\n<li>KWIC Internet<\/li>\n<li>RuralWave<\/li>\n<li>Seaside Communications Powered by Rogers<\/li>\n<li>Seaside Wireless Communications Powered by Rogers<\/li>\n<li>Shaw Communications<\/li>\n<li>Source Cable<\/li>\n<\/ul>\n<p><strong>SaskTel\u202f<\/strong><\/p>\n<p><strong>TELUS<\/strong><\/p>\n<ul>\n<li>ABC Communications<\/li>\n<li>Altima Telecom<\/li>\n<li>GTA Telecom<\/li>\n<li>Mascon Cable<\/li>\n<li>start.ca<\/li>\n<\/ul>\n<p><strong>Videotron<\/strong><\/p>\n<ul>\n<li>Fizz<\/li>\n<li>Freedom Mobile<\/li>\n<li>VMedia<\/li>\n<\/ul>\n<p><strong>Xplore\u202f<\/strong><\/p>\n<ul>\n<li>Metro Loop<\/li>\n<\/ul>\n<p>Le Code sur les services Internet s\u2019applique uniquement aux clients individuels. Le Code ne s\u2019applique pas aux petites entreprises clientes, mais elles peuvent toujours d\u00e9poser des plaintes aupr\u00e8s de la CPRST si elles ont des diff\u00e9rends avec leurs fournisseurs de services Internet en mati\u00e8re de facturation, de contrat, de prestation de services ou de gestion du cr\u00e9dit.<\/p>\n<p>Comme l\u2019explique le CRTC dans sa <a href=\"https:\/\/crtc.gc.ca\/fra\/archive\/2019\/2019-269.htm\">politique r\u00e9glementaire<\/a>, le Code sur les services Internet a pour but de faciliter la compr\u00e9hension des contrats de services Internet par les clients individuels, de pr\u00e9venir les factures-surprises dues aux frais d\u2019utilisation exc\u00e9dentaire et aux augmentations de prix, et de permettre aux Canadiens de changer plus facilement de fournisseur de services Internet.<\/p>\n<p>Le Code sur les services Internet aide les clients en obligeant les fournisseurs de services Internet \u00e0\u00a0:<\/p>\n<ul>\n<li>fournir aux clients des informations plus claires sur les prix, les forfaits de services, les promotions et les remises d\u2019une dur\u00e9e limit\u00e9e;<\/li>\n<li>aviser les clients lorsqu\u2019ils ont presque atteint leur limite d\u2019utilisation de donn\u00e9es et inclure le prix du forfait Internet dans l\u2019entente en tant qu\u2019\u00e9l\u00e9ment cl\u00e9 du contrat, qui ne peut pas changer pendant la p\u00e9riode d\u2019engagement, afin de r\u00e9duire les factures-surprises;<\/li>\n<li>collaborer avec d\u2019autres fournisseurs de services \u00e0 la production de vid\u00e9os en langue des signes (ASL et LSQ);<\/li>\n<li>offrir des p\u00e9riodes d\u2019essai qui faciliteront le changement de fournisseur et la possibilit\u00e9 de profiter d\u2019offres concurrentielles.<\/li>\n<\/ul>\n<p><em>*Certains services Internet de Norouestel sont assujettis \u00e0 la r\u00e9glementation des tarifs. Les clients peuvent <\/em><a href=\"https:\/\/crtc.gc.ca\/fra\/internet\/plaint.htm\"><em>transmettre leur plainte au CRTC<\/em><\/a><em>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En juillet\u00a02019, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a cr\u00e9\u00e9 le Code sur les services Internet, un code de conduite obligatoire qui s\u2019applique aux grands fournisseurs de services Internet (y compris toutes leurs marques et leurs soci\u00e9t\u00e9s affili\u00e9es qui fournissent des services Internet) et \u00e0 tous les services d\u2019acc\u00e8s Internet fixe<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-internet\/\" title=\"LuLe Code sur les services Internet\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"parent":1546,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-5234","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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