{"id":1649,"date":"2017-07-14T14:21:43","date_gmt":"2017-07-14T18:21:43","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1649\/"},"modified":"2026-02-02T15:14:59","modified_gmt":"2026-02-02T20:14:59","slug":"rapport-de-rendement-du-cprst","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/rapports-du-cprst\/rapport-de-rendement-du-cprst\/","title":{"rendered":"Rapport de rendement"},"content":{"rendered":"

Pour la p\u00e9riode allant du 1er <\/sup>ao\u00fbt 2025 au 31 janvier 2026.<\/p>\n

Centre d’appels<\/h2>\n\n\n\n\n\n
Processus<\/th>\nObjectif<\/th>\n1er Trimestre<\/th>\n2e Trimestre<\/th>\n3e Trimestre<\/th>\n4e Trimestre<\/th>\nDepuis le d\u00e9but de l\u2019ann\u00e9e<\/th>\n<\/tr>\n
R\u00e9pondre aux appels t\u00e9l\u00e9phoniques dans les 120 secondes<\/td>\n80 %<\/td>\n87,00 %<\/td>\n80,26 %<\/td>\n<\/td>\n<\/td>\n83,56 %<\/td>\n<\/tr>\n
Traiter les communications \u00e9crites de la client\u00e8le dans les 5 jours ouvrables<\/td>\n80 %<\/td>\n98,70 %<\/td>\n99,35 %<\/td>\n<\/td>\n<\/td>\n99,09 %<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Traitement des plaintes<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n
Processus<\/th>\nObjectif<\/th>\n1er Trimestre<\/th>\n2e Trimestre<\/th>\n3e Trimestre<\/th>\n4e Trimestre<\/th>\nDepuis le d\u00e9but de l\u2019ann\u00e9e<\/th>\n<\/tr>\n
\u00c9valuer les plaintes pour d\u00e9terminer si elles r\u00e9pondent aux crit\u00e8res d\u2019admissibilit\u00e9 dans un d\u00e9lai de 3 jours ouvrables<\/td>\n80 %<\/td>\n98,64 %<\/td>\n98,15 %<\/td>\n<\/td>\n<\/td>\n98,36 %<\/td>\n<\/tr>\n
Plaintes conclues \u00e0 toutes les \u00e9tapes dans un d\u00e9lai de 60 jours<\/td>\n80 %<\/td>\n86,60 %<\/td>\n82,69 %<\/td>\n<\/td>\n<\/td>\n84,58 %<\/td>\n<\/tr>\n
Plaintes conclues \u00e0 l\u2019\u00e9tape du Renvoi initial au fournisseur de services dans les 30 jours de leur acceptation<\/td>\n80 %<\/td>\n89,13 %<\/td>\n89,96 %<\/td>\n<\/td>\n<\/td>\n89,55 %<\/td>\n<\/tr>\n
Partie des plaintes conclues \u00e0 l\u2019\u00e9tape du Renvoi initial au fournisseur de servicese<\/em><\/td>\n<\/td>\n83,35<\/em> %<\/em><\/td>\n81,86 %<\/td>\n<\/td>\n<\/td>\n82,57 %<\/em><\/td>\n<\/tr>\n
Plaintes conclues \u00e0 l\u2019\u00e9tape de la Conciliation dans les 60 jours de leur renvoi \u00e0 la Conciliation (aucune enqu\u00eate requise)<\/td>\n80 %<\/td>\n82,50 %<\/td>\n58,24 %<\/td>\n<\/td>\n<\/td>\n69,06 %<\/td>\n<\/tr>\n
Partie des plaintes conclues \u00e0 l\u2019\u00e9tape de la Conciliation (aucune enqu\u00eate requise)<\/em><\/td>\n<\/td>\n10,80 %<\/em><\/td>\n12,51 %<\/td>\n<\/td>\n<\/td>\n11,69 %<\/em><\/td>\n<\/tr>\n
Plaintes examin\u00e9es ou conclues \u00e0\u00a0l\u2019\u00e9tape de l\u2019Enqu\u00eate dans les 90 jours de leur renvoi \u00e0 l\u2019Enqu\u00eate<\/td>\n80 %<\/td>\n37,70 %<\/td>\n55,97 %<\/td>\n<\/td>\n<\/td>\n47,01 %<\/td>\n<\/tr>\n
Partie des plaintes examin\u00e9es ou conclues \u00e0 l\u2019\u00e9tape de l\u2019Enqu\u00eate<\/em><\/td>\n<\/td>\n5,60 %<\/em><\/td>\n5,42 %<\/td>\n<\/td>\n<\/td>\n5,50 %<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\n","protected":false},"excerpt":{"rendered":"

Pour la p\u00e9riode allant du 1er ao\u00fbt 2025 au 31 janvier 2026. Centre d’appels Processus Objectif 1er Trimestre 2e Trimestre 3e Trimestre 4e Trimestre Depuis le d\u00e9but de l\u2019ann\u00e9e R\u00e9pondre aux appels t\u00e9l\u00e9phoniques dans les 120 secondes 80 % 87,00 % 80,26 % 83,56 % Traiter les communications \u00e9crites de la client\u00e8le dans les 5En lire plus »<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1642,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1649","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRapport de rendement - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/rapports-du-cprst\/rapport-de-rendement-du-cprst\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rapport de rendement - CPRST\" \/>\n<meta property=\"og:description\" content=\"Pour la p\u00e9riode allant du 1er ao\u00fbt 2025 au 31 janvier 2026. 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