{"id":1640,"date":"2017-07-14T14:17:28","date_gmt":"2017-07-14T18:17:28","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1640\/"},"modified":"2025-11-14T14:18:02","modified_gmt":"2025-11-14T19:18:02","slug":"code-des-fournisseurs-de-services-de-television","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-des-fournisseurs-de-services-de-television\/","title":{"rendered":"Code des fournisseurs de services de t\u00e9l\u00e9vision"},"content":{"rendered":"<p>En mars\u00a02016, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a \u00e9largi le mandat de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) pour y inclure l\u2019administration d\u2019un troisi\u00e8me code de conduite, <a href=\"https:\/\/crtc.gc.ca\/fra\/television\/services\/codesimpl.htm\">le Code des fournisseurs de services de t\u00e9l\u00e9vision<\/a> (Code des FSTV), ainsi que le traitement des plaintes relatives \u00e0 la prestation de services de t\u00e9l\u00e9vision par abonnement fournis par des fournisseurs de services de t\u00e9l\u00e9vision (FSTV). \u00c0 compter du 1<sup>er<\/sup>\u00a0septembre\u00a02017, la CPRST acceptera les plaintes relatives aux services de t\u00e9l\u00e9vision par abonnement fournis par les c\u00e2blodistributeurs, les fournisseurs de services par protocole Internet (IP) et les fournisseurs de services nationaux par satellite de radiodiffusion directe (SRD).<\/p>\n<p>Le Code des FSTV impose diverses obligations aux FSTV, notamment\u00a0:<\/p>\n<ul>\n<li>fournir \u00e0 leurs clients les ententes \u00e9crites et autres documents dans un langage clair;<\/li>\n<li>s\u2019assurer que les prix, les frais additionnels et la dur\u00e9e des offres promotionnelles indiqu\u00e9s dans l\u2019entente \u00e9crite sont clairs;<\/li>\n<li>indiquer \u00e0 leurs clients un d\u00e9lai de r\u00e9ponse et leur donner des renseignements sur les frais \u00e9ventuels pour des services d\u2019installation ou de r\u00e9paration \u00e0 domicile;<\/li>\n<li>donner \u00e0 leurs clients un avis de 30 jours en cas de changement touchant le prix des cha\u00eenes, les forfaits de cha\u00eenes ou la location d\u2019\u00e9quipement;<\/li>\n<li>offrir aux personnes handicap\u00e9es une p\u00e9riode d\u2019essai de 30\u00a0jours.<\/li>\n<\/ul>\n<p>Tous les grands fournisseurs de services de t\u00e9l\u00e9vision, de m\u00eame que les plus petits qui y sont affili\u00e9s, sont tenus d\u2019adh\u00e9rer au Code des FSTV. Le CRTC estime que gr\u00e2ce \u00e0 cette mesure, <a href=\"https:\/\/www.canada.ca\/fr\/radiodiffusion-telecommunications\/nouvelles\/2016\/01\/les-canadiens-seront-mieux-renseignes-sur-les-produits-et-services-des-fournisseurs-de-services-de-television.html\">95\u00a0% des citoyens canadiens<\/a> qui ont un abonnement aupr\u00e8s d\u2019un fournisseur de services de t\u00e9l\u00e9vision profiteront du Code. Le Code ne s\u2019applique pas aux petites entreprises clientes de services de t\u00e9l\u00e9vision.<\/p>\n<p>La CPRST ne peut accepter les plaintes relatives au contenu de la programmation. Plusieurs <a href=\"https:\/\/www.crtc.gc.ca\/fra\/television\/publicit\/codes.htm\">codes<\/a> applicables \u00e0 l\u2019industrie portent sur le contenu.<\/p>\n<p>Comme il le fait pour le Code sur les services sans fil et le Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t, la CPRST publiera et mettra r\u00e9guli\u00e8rement \u00e0 jour un guide annot\u00e9 sur le Code pour les fournisseurs de services de t\u00e9l\u00e9vision, qui pr\u00e9sentera, article par article, l\u2019interpr\u00e9tation et l\u2019approche de la CPRST touchant l\u2019application des dispositions du Code en fonction de l\u2019exp\u00e9rience qu\u2019il a acquise au cours des nombreuses enqu\u00eates qu\u2019il a d\u00e9j\u00e0 men\u00e9es.<\/p>\n<p><span class=\"TextRun SCXW15284247 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW15284247 BCX0\">Le <\/span><\/span><a class=\"Hyperlink SCXW15284247 BCX0\" href=\"https:\/\/crtc.gc.ca\/fra\/television\/services\/codesimpl.htm\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW15284247 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW15284247 BCX0\" data-ccp-charstyle=\"Hyperlink\">Code de conduite des fournisseurs de services de t\u00e9l\u00e9vision<\/span><\/span><\/a><span class=\"TextRun SCXW15284247 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW15284247 BCX0\"> s\u2019applique aux <strong>fournisseurs de services de t\u00e9l\u00e9vision (FSTV)<\/strong> ci-apr\u00e8s ainsi que les <strong><span class=\"TextRun SCXW186134379 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW186134379 BCX0\">soci\u00e9t\u00e9s affili\u00e9es des FSTV (le cas \u00e9ch\u00e9ant)<\/span><\/span><\/strong>. En outre, ils doivent adh\u00e9rer \u00e0 la\u202fCPRST, et la\u202fCPRST peut aider la client\u00e8le \u00e0 r\u00e9soudre les plaintes concernant les services de t\u00e9l\u00e9vision dans le champ de comp\u00e9tence\u202f:<\/span><\/span><span class=\"EOP SCXW15284247 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong>Access Communications<\/strong><\/p>\n<p><strong>AEBC Internet Corp.<\/strong><\/p>\n<ul>\n<li>CipherTV<\/li>\n<li>GETUS Communications Ltd.<\/li>\n<\/ul>\n<p><strong>ATOP TV<\/strong><\/p>\n<p><strong>Bell Canada<\/strong><\/p>\n<ul>\n<li>Bell ExpressVu<\/li>\n<li>Bell MTS<\/li>\n<li>Bell Aliant<\/li>\n<li>Cablevision du Nord de Qu\u00e9bec Inc. (Cablevision)<\/li>\n<li>Dryden Municipal Telephone Service\u00a0(DMTS)<\/li>\n<\/ul>\n<ul>\n<li>EBOX<\/li>\n<li>Kenora Municipal Telephone System (KMTS)<\/li>\n<li>Northerntel<\/li>\n<li>Northwestel<\/li>\n<li>R\u00e9seau Picanoc.net (Maskatel)<\/li>\n<li>T\u00e9l\u00e9bec<\/li>\n<li>T\u00e9l\u00e9-Int-Tel Inc. (Maskatel)<\/li>\n<li>T\u00e9l\u00e9phone de Saint-\u00c9phrem (TSE)<\/li>\n<li>T\u00e9l\u00e9phone Upton (Maskatel)<\/li>\n<li>TotalTV Inc.<\/li>\n<\/ul>\n<p><strong>Cogeco Connexion Inc.<\/strong><\/p>\n<ul>\n<li>Cogeco Connections Inc.<\/li>\n<li>Cable Axion<\/li>\n<li>Oxio<\/li>\n<\/ul>\n<p><strong>Rogers<\/strong><\/p>\n<ul>\n<li>Cable Cable Inc. Powered by Rogers<\/li>\n<li>Compton Communications<\/li>\n<li>Comwave<\/li>\n<li>Cross Country TV<\/li>\n<li>KWIC Internet<\/li>\n<li>RuralWave Powered by Rogers<\/li>\n<li>Seaside Communications Powered by Rogers<\/li>\n<li>Shaw<\/li>\n<li>Shaw Direct<\/li>\n<li>Source Cable<\/li>\n<\/ul>\n<p><strong>SaskTel<\/strong><\/p>\n<ul>\n<li>MaxTV<\/li>\n<\/ul>\n<p><strong>TELUS<\/strong><\/p>\n<ul>\n<li>Altima Telecom<\/li>\n<li>GTA Telecom<\/li>\n<li>Mascon Cable<\/li>\n<li>Optik TV<\/li>\n<li>start.ca<\/li>\n<\/ul>\n<p><strong>Vid\u00e9otron<\/strong><\/p>\n<ul>\n<li>VMedia<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>En mars\u00a02016, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a \u00e9largi le mandat de la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) pour y inclure l\u2019administration d\u2019un troisi\u00e8me code de conduite, le Code des fournisseurs de services de t\u00e9l\u00e9vision (Code des FSTV), ainsi que le traitement des plaintes relatives \u00e0<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-des-fournisseurs-de-services-de-television\/\" title=\"LuCode des fournisseurs de services de t\u00e9l\u00e9vision\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1546,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1640","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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