{"id":1638,"date":"2017-07-14T14:16:58","date_gmt":"2017-07-14T18:16:58","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1638\/"},"modified":"2025-02-27T16:29:26","modified_gmt":"2025-02-27T21:29:26","slug":"le-code-sur-les-services-sans-fil","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/","title":{"rendered":"Le Code sur les services sans fil"},"content":{"rendered":"<p>En juin\u00a02013, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a \u00e9labor\u00e9 le <a href=\"https:\/\/crtc.gc.ca\/fra\/phone\/mobile\/codesimpl.htm\">Code sur les services sans fil<\/a>, un code de conduite obligatoire pour tous les fournisseurs de services sans fil et de services vocaux et de donn\u00e9es sans fil mobiles de d\u00e9tail.<\/p>\n<p>Comme l\u2019explique le CRTC dans la <a href=\"https:\/\/crtc.gc.ca\/fra\/archive\/2013\/2013-271.htm\">politique r\u00e9glementaire<\/a>, l\u2019objectif du Code sur les services sans fil est d\u2019aider les particuliers et les petites entreprises \u00e0 obtenir des renseignements sur leurs contrats de services sans fil, y compris leurs droits et leurs responsabilit\u00e9s, et d\u2019\u00e9tablir des normes minimales pour les fournisseurs de services sans fil.<\/p>\n<p>En juin\u00a02017, \u00e0 la suite d\u2019un examen public, le CRTC <a href=\"https:\/\/crtc.gc.ca\/fra\/archive\/2017\/2017-200.htm\">a revu le Code<\/a>. La plupart des modifications entreront en vigueur le 1<sup>er<\/sup>\u00a0d\u00e9cembre\u00a02017.<\/p>\n<p>\u00c0 la demande du CRTC, c\u2019est le Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) qui administre le Code sur les services sans fil. La CPRST applique donc les dispositions du Code pour r\u00e9soudre les plaintes qu\u2019il re\u00e7oit de la part de clients de services sans fil ainsi que pour surveiller les infractions au Code et en faire rapport.<\/p>\n<p>La CPRST publie et met r\u00e9guli\u00e8rement \u00e0 jour le <a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/guide-annote-du-Code-sur-les-services-sans-fils.pdf\">Guide annot\u00e9 sur le Code sur les services sans fil<\/a> (mise \u00e0 jour en cours), qui pr\u00e9sente, article par article, l\u2019interpr\u00e9tation et l\u2019approche de la CPRST pour l\u2019application des dispositions du Code, en fonction de l\u2019exp\u00e9rience qu\u2019il a acquise au cours des nombreuses enqu\u00eates qu\u2019il a d\u00e9j\u00e0 men\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En juin\u00a02013, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a \u00e9labor\u00e9 le Code sur les services sans fil, un code de conduite obligatoire pour tous les fournisseurs de services sans fil et de services vocaux et de donn\u00e9es sans fil mobiles de d\u00e9tail. Comme l\u2019explique le CRTC dans la politique r\u00e9glementaire, l\u2019objectif<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\" title=\"LuLe Code sur les services sans fil\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1546,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1638","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le Code sur les services sans fil - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le Code sur les services sans fil - CPRST\" \/>\n<meta property=\"og:description\" content=\"En juin\u00a02013, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a \u00e9labor\u00e9 le Code sur les services sans fil, un code de conduite obligatoire pour tous les fournisseurs de services sans fil et de services vocaux et de donn\u00e9es sans fil mobiles de d\u00e9tail. Comme l\u2019explique le CRTC dans la politique r\u00e9glementaire, l\u2019objectifEn lire plus &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\" \/>\n<meta property=\"og:site_name\" content=\"CPRST\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ccts.cprst\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T21:29:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ccts_cprst\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\",\"name\":\"Le Code sur les services sans fil - CPRST\",\"isPartOf\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#website\"},\"datePublished\":\"2017-07-14T18:16:58+00:00\",\"dateModified\":\"2025-02-27T21:29:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ccts-cprst.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Codes, statistiques et rapports\",\"item\":\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Le Code sur les services sans fil\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#website\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/\",\"name\":\"CCTS \/ CPRST\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ccts-cprst.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#organization\",\"name\":\"CCTS \/ CPRST\",\"url\":\"https:\/\/www.ccts-cprst.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2024\/08\/logo-ccts-en.png\",\"contentUrl\":\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2024\/08\/logo-ccts-en.png\",\"width\":498,\"height\":180,\"caption\":\"CCTS \/ CPRST\"},\"image\":{\"@id\":\"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ccts.cprst\/\",\"https:\/\/x.com\/ccts_cprst\",\"https:\/\/www.youtube.com\/channel\/UCLagw5p-R3rIJWUto9wt-5Q\",\"https:\/\/www.linkedin.com\/company\/commission-for-complaints-for-telecom-television-services\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Le Code sur les services sans fil - CPRST","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/","og_locale":"fr_FR","og_type":"article","og_title":"Le Code sur les services sans fil - CPRST","og_description":"En juin\u00a02013, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a \u00e9labor\u00e9 le Code sur les services sans fil, un code de conduite obligatoire pour tous les fournisseurs de services sans fil et de services vocaux et de donn\u00e9es sans fil mobiles de d\u00e9tail. Comme l\u2019explique le CRTC dans la politique r\u00e9glementaire, l\u2019objectifEn lire plus &raquo;","og_url":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/","og_site_name":"CPRST","article_publisher":"https:\/\/www.facebook.com\/ccts.cprst\/","article_modified_time":"2025-02-27T21:29:26+00:00","twitter_card":"summary_large_image","twitter_site":"@ccts_cprst","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/","url":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/","name":"Le Code sur les services sans fil - CPRST","isPartOf":{"@id":"https:\/\/www.ccts-cprst.ca\/fr\/#website"},"datePublished":"2017-07-14T18:16:58+00:00","dateModified":"2025-02-27T21:29:26+00:00","breadcrumb":{"@id":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-sans-fil\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ccts-cprst.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Codes, statistiques et rapports","item":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/"},{"@type":"ListItem","position":3,"name":"Le Code sur les services sans fil"}]},{"@type":"WebSite","@id":"https:\/\/www.ccts-cprst.ca\/fr\/#website","url":"https:\/\/www.ccts-cprst.ca\/fr\/","name":"CCTS \/ CPRST","description":"","publisher":{"@id":"https:\/\/www.ccts-cprst.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ccts-cprst.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.ccts-cprst.ca\/fr\/#organization","name":"CCTS \/ CPRST","url":"https:\/\/www.ccts-cprst.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2024\/08\/logo-ccts-en.png","contentUrl":"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2024\/08\/logo-ccts-en.png","width":498,"height":180,"caption":"CCTS \/ CPRST"},"image":{"@id":"https:\/\/www.ccts-cprst.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ccts.cprst\/","https:\/\/x.com\/ccts_cprst","https:\/\/www.youtube.com\/channel\/UCLagw5p-R3rIJWUto9wt-5Q","https:\/\/www.linkedin.com\/company\/commission-for-complaints-for-telecom-television-services\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/1638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/comments?post=1638"}],"version-history":[{"count":10,"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/1638\/revisions"}],"predecessor-version":[{"id":11259,"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/1638\/revisions\/11259"}],"up":[{"embeddable":true,"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/1546"}],"wp:attachment":[{"href":"https:\/\/www.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/media?parent=1638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}