{"id":1618,"date":"2017-07-14T14:09:22","date_gmt":"2017-07-14T18:09:22","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1618\/"},"modified":"2025-11-27T15:35:56","modified_gmt":"2025-11-27T20:35:56","slug":"methodes-de-depot-dune-plainte","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/methodes-de-depot-dune-plainte\/","title":{"rendered":"M\u00e9thodes de d\u00e9p\u00f4t d\u2019une plainte"},"content":{"rendered":"<p>Nous vous recommandons fortement d\u2019utiliser le <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/deposer-une-plainte\/\">formulaire de plainte<\/a> en ligne. C\u2019est la fa\u00e7on la plus rapide d\u2019obtenir une r\u00e9ponse, puisque le formulaire vous indique tous les renseignements n\u00e9cessaires pour d\u00e9poser une plainte.<\/p>\n<p>Tout d\u2019abord, veuillez lire la page <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/renseignements-necessaires\/\">Renseignements n\u00e9cessaires<\/a>, o\u00f9 vous trouverez la liste des renseignements que vous devez fournir pour d\u00e9poser une plainte.<\/p>\n<p>Si vous n\u2019\u00eates pas en mesure d\u2019utiliser le questionnaire interactif en ligne, vous pouvez aussi nous faire parvenir les renseignements relatifs \u00e0 votre plainte en utilisant l\u2019une ou l\u2019autre des m\u00e9thodes suivantes.<\/p>\n<p><strong>Par t\u00e9l\u00e9copieur<\/strong><\/p>\n<p>T\u00e9l\u00e9chargez et imprimez le formulaire de plainte, remplissez-le et envoyez-le par t\u00e9l\u00e9copieur au 1-877-782-2924.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/05\/Formulaire-de-plainte.pdf\">Formulaire de plainte PDF-299KB<\/a><\/strong><\/li>\n<\/ul>\n<p><strong>Par la poste<\/strong><\/p>\n<p>Pour r\u00e9duire au minimum les retards dans la livraison des documents, nous encourageons les clients \u00e0 utiliser notre <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/deposer-une-plainte\/\">formulaire de plainte en ligne<\/a>.<\/p>\n<p>T\u00e9l\u00e9chargez et imprimez le formulaire de plainte, remplissez-le et postez-le \u00e0\u00a0:<\/p>\n<p>C.\u00a0P.\u00a056067\u00a0\u2013 Minto\u00a0Place RO<br \/>\nOttawa (Ontario)\u00a0 K1R\u00a07Z1<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2023\/05\/Formulaire-de-plainte.pdf\">Formulaire de plainte PDF-299KB<\/a><\/strong><\/li>\n<\/ul>\n<p><strong>Par t\u00e9l\u00e9phone<\/strong><\/p>\n<p>Pour que tous aient un acc\u00e8s raisonnable aux services de la CPRST, en particulier les personnes handicap\u00e9es, nous pouvons aussi recevoir des plaintes par t\u00e9l\u00e9phone. Dans ce cas, veuillez vous pr\u00e9parer \u00e0 nous fournir tous les renseignements indiqu\u00e9s \u00e0 la page Renseignements n\u00e9cessaires. Si vous souhaitez porter plainte par t\u00e9l\u00e9phone, appelez-nous au 1-888-221-1687.<\/p>\n<p><strong>Par ligne ATS<\/strong><\/p>\n<p>Vous pouvez nous joindre au moyen du service ATS au <span data-teams=\"true\">1-844-713-3010<\/span>.<\/p>\n<p><strong>Par service de relais vid\u00e9o (SRV)<\/strong><\/p>\n<p>Vous pouvez aussi communiquer avec nous au moyen du SRV. Nos agents de service \u00e0 la client\u00e8le sont form\u00e9s pour intervenir aupr\u00e8s des clients et de l\u2019agent de relais du SRV en vue d\u2019aider les clients \u00e0 d\u00e9poser une plainte ou \u00e0 obtenir des renseignements.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous vous recommandons fortement d\u2019utiliser le formulaire de plainte en ligne. C\u2019est la fa\u00e7on la plus rapide d\u2019obtenir une r\u00e9ponse, puisque le formulaire vous indique tous les renseignements n\u00e9cessaires pour d\u00e9poser une plainte. Tout d\u2019abord, veuillez lire la page Renseignements n\u00e9cessaires, o\u00f9 vous trouverez la liste des renseignements que vous devez fournir pour d\u00e9poser une<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/methodes-de-depot-dune-plainte\/\" title=\"LuM\u00e9thodes de d\u00e9p\u00f4t d\u2019une plainte\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1555,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1618","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00e9thodes de d\u00e9p\u00f4t d\u2019une plainte - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/methodes-de-depot-dune-plainte\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00e9thodes de d\u00e9p\u00f4t d\u2019une plainte - CPRST\" \/>\n<meta property=\"og:description\" content=\"Nous vous recommandons fortement d\u2019utiliser le formulaire de plainte en ligne. 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