{"id":1590,"date":"2020-01-31T06:00:44","date_gmt":"2020-01-31T11:00:44","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/about-ccts\/overview\/a-short-history\/"},"modified":"2021-01-27T10:11:30","modified_gmt":"2021-01-27T15:11:30","slug":"bref-historique","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/bref-historique\/","title":{"rendered":"Bref historique"},"content":{"rendered":"<p>En 2007, le gouvernement du Canada ordonne au Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC), l\u2019organisme de r\u00e9glementation du secteur, de fonder un organisme ind\u00e9pendant financ\u00e9 par l\u2019industrie pour r\u00e9gler les plaintes des particuliers et des petites entreprises de d\u00e9tail \u00e0 l\u2019endroit des fournisseurs de services de t\u00e9l\u00e9communication. La CPRST a commenc\u00e9 ses activit\u00e9s en juillet\u00a02007. Au d\u00e9but, seuls les fournisseurs de services de t\u00e9l\u00e9communication dont les revenus \u00e9taient sup\u00e9rieurs \u00e0 10\u00a0millions de dollars \u00e9taient tenus d\u2019adh\u00e9rer \u00e0 la CPRST.<\/p>\n<p>Depuis 2007, nous avons r\u00e9solu des plaintes de citoyens canadiens portant sur pratiquement tous les aspects des services de t\u00e9l\u00e9phonie r\u00e9sidentielle, des appels interurbains, des services sans fil et d\u2019Internet. Le d\u00e9tail des activit\u00e9s de la CPRST est pr\u00e9sent\u00e9 chaque ann\u00e9e dans le <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/rapports-du-cprst\/rapports-annuels-et-semestriels\/\">rapport annuel<\/a> de l\u2019organisme. En 2015, nous avons aussi entrepris de publier un rapport semestriel afin de fournir plus souvent des renseignements sur nos activit\u00e9s.<\/p>\n<p>Pour s\u2019assurer que la CPRST r\u00e9pond aux besoins des usagers et de l\u2019industrie, le CRTC effectue un examen public de sa structure et de son mandat. Le premier examen a eu lieu en 2010. En janvier\u00a02011, le CRTC a d\u00e9cid\u00e9 que <strong><em>tout fournisseur de services de t\u00e9l\u00e9communication canadien \u00e9tait tenu de devenir membre de la CPRST pour une p\u00e9riode de cinq\u00a0ans, soit jusqu\u2019au prochain examen.<\/em><\/strong><\/p>\n<p>L\u2019examen suivant a eu lieu en 2016. En mars, le CRTC a rendu une d\u00e9cision \u00e9largissant le mandat de la CPRST, qui acceptera, \u00e0 compter du 1<sup>er<\/sup>\u00a0septembre\u00a02017, des plaintes portant sur les services de t\u00e9l\u00e9vision. Vu l\u2019\u00e9largissement de notre mandat, nous avons chang\u00e9 le nom de l\u2019organisme; la <em>Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision<\/em>.<\/p>\n<p>Le CRTC a publi\u00e9 <em><strong>quatre codes de conduite obligatoires<\/strong><\/em> pour les fournisseurs de services\u00a0: le<a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-stats-and-reports\/code-sur-les-politiques-de-debranchement-et-de-depot\/\"> Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t<\/a> (en novembre\u00a02011), le <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-stats-and-reports\/le-code-sur-les-services-sans-fil\/\">Code sur les services sans fil<\/a> (en juin\u00a02013) et le <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-stats-and-reports\/code-des-fournisseurs-de-services-de-television\/\">Code des fournisseurs de services de t\u00e9l\u00e9vision<\/a> (en janvier\u00a02016) et le <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/le-code-sur-les-services-internet\/\">Code sur les services Internet<\/a> (en juillet 2019). La CPRST administre ces codes en appliquant leurs exigences lorsqu\u2019elle fait enqu\u00eate sur des plaintes. De plus, elle surveille la conformit\u00e9 des fournisseurs de services \u00e0 leurs exigences et rend publiques ses constatations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En 2007, le gouvernement du Canada ordonne au Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC), l\u2019organisme de r\u00e9glementation du secteur, de fonder un organisme ind\u00e9pendant financ\u00e9 par l\u2019industrie pour r\u00e9gler les plaintes des particuliers et des petites entreprises de d\u00e9tail \u00e0 l\u2019endroit des fournisseurs de services de t\u00e9l\u00e9communication. La CPRST a commenc\u00e9 ses<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/bref-historique\/\" title=\"LuBref historique\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1515,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1590","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CPRST - 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