{"id":1583,"date":"2017-07-14T13:16:29","date_gmt":"2017-07-14T17:16:29","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1583\/"},"modified":"2026-03-10T19:16:06","modified_gmt":"2026-03-10T23:16:06","slug":"ce-que-nous-faisons","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/ce-que-nous-faisons\/","title":{"rendered":"Ce que nous faisons"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"Rester connect\u00e9 devrait \u00eatre simple | CPRST\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/gS2zZZMiEgI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p hidden=\"\">Nous sommes l\u2019organisme canadien national et ind\u00e9pendant consacr\u00e9 \u00e0 r\u00e9soudre les plaintes des consommateurs relatives aux services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision \u00e9quitablement et gratuitement.<\/p>\n<p><a href=\"https:\/\/youtu.be\/KPmKtWi3a-E\" target=\"_blank\" rel=\"noopener\">Version LSQ<\/a><\/p>\n<p>En tant qu\u2019organisme de m\u00e9diation en mati\u00e8re de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision du Canada, notre travail consiste \u00e0 vous aider \u00e0 r\u00e9gler les probl\u00e8mes li\u00e9s \u00e0 vos services sans fil, d\u2019internet, de t\u00e9l\u00e9phonie et de t\u00e9l\u00e9vision. Nous pouvons vous aider pour les probl\u00e8mes li\u00e9s \u00e0 la facturation, aux diff\u00e9rends contractuels, \u00e0 la prestation de services et plus encore. Depuis 2007, nous avons r\u00e9gl\u00e9 plus de 200 000 plaintes li\u00e9es \u00e0 des services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision d\u00e9pos\u00e9es par des clients et clientes de partout au Canada.<\/p>\n<p><strong>Si votre fournisseur de services n\u2019a pas respect\u00e9 les r\u00e8gles du secteur, nous pouvons lui ordonner de\u00a0:<\/strong><\/p>\n<ul>\n<li>corriger les erreurs de facturation;<\/li>\n<\/ul>\n<ul>\n<li>vous rembourser ou vous accorder des cr\u00e9dits;<\/li>\n<\/ul>\n<ul>\n<li>renoncer aux frais ou aux charges qui ne sont pas valables;<\/li>\n<\/ul>\n<ul>\n<li>appliquer les remises ou promotions qui vous ont \u00e9t\u00e9 promises;<\/li>\n<\/ul>\n<ul>\n<li>mettre \u00e0 jour ou corriger les rapports de solvabilit\u00e9 si des renseignements erron\u00e9s ont \u00e9t\u00e9 transmis \u00e0 une agence d\u2019\u00e9valuation du cr\u00e9dit;<\/li>\n<\/ul>\n<ul>\n<li>r\u00e9tablir le service si celui-ci a \u00e9t\u00e9 suspendu ou annul\u00e9 sans raison valable.<\/li>\n<\/ul>\n<p>Notre mission consiste \u00e0 fournir au public consommateur et aux fournisseurs de services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision des services, des donn\u00e9es et des renseignements li\u00e9s au r\u00e8glement des plaintes de fa\u00e7on impartiale, \u00e9quitable et efficace. Notre service est gratuit pour le public consommateur et disponible partout au Canada.<\/p>\n<h2>\u00c0 propos de nous<\/h2>\n<p>La CPRST a \u00e9t\u00e9 cr\u00e9\u00e9e en 2007 en tant qu\u2019organisme ind\u00e9pendant sans but lucratif charg\u00e9 de r\u00e9gler les plaintes des clients et clientes des services de t\u00e9l\u00e9communication. Depuis, notre organisme et notre mandat ont \u00e9volu\u00e9 parall\u00e8lement aux besoins croissants pour des r\u00e8glements \u00e9quitables, gratuits et impartiaux des plaintes du public consommateur.<\/p>\n<ul>\n<li><strong>Nous administrons <\/strong><a href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-de-procedures\/guide-annote-sur-le-code-de-procedures\/\"><strong>quatre codes sectoriels<\/strong><\/a> qui aident le public consommateur \u00e0 comprendre ses droits et responsabilit\u00e9s dans le cadre d\u2019un contrat de service et \u00e9tablissent des normes minimales pour les fournisseurs de services.<\/li>\n<li><strong>Nous travaillons avec des clients et clientes de partout au Canada et plus de 400\u00a0marques de fournisseurs de services<\/strong> afin d\u2019aider \u00e0 r\u00e9gler les plaintes li\u00e9es aux services sans fil, d\u2019internet, de t\u00e9l\u00e9phonie et de t\u00e9l\u00e9vision.<\/li>\n<li><strong>Nous avons r\u00e9gl\u00e9 plus de 200\u00a0000\u00a0plaintes et publions chaque ann\u00e9e trois rapports<\/strong> qui d\u00e9crivent nos activit\u00e9s, mettent en lumi\u00e8re nos principales r\u00e9alisations et fournissent des statistiques sur les plaintes que nous recevons.<\/li>\n<\/ul>\n<p><strong>Le saviez-vous?<\/strong> La CPRST a \u00e9t\u00e9 cr\u00e9\u00e9e par le <a href=\"https:\/\/crtc.gc.ca\/fra\/accueil-home.htm\"><strong>Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC)<\/strong><\/a>, sur ordre du gouvernement f\u00e9d\u00e9ral, dans le but de servir d\u2019organisme ind\u00e9pendant charg\u00e9 de r\u00e9gler les plaintes du public consommateur de services de t\u00e9l\u00e9communication, mais aussi pour relever et signaler les probl\u00e8mes et les tendances. Nous partageons les donn\u00e9es et les renseignements que nous recueillons avec le gouvernement, les organismes de r\u00e9glementation et l\u2019industrie, afin d\u2019\u00e9clairer la r\u00e9glementation et les politiques qui contribuent \u00e0 b\u00e2tir un avenir meilleur pour les services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision au Canada.<\/p>\n<p><a href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/bref-historique\/\">Br\u00e8ve histoire de la CPRST<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous sommes l\u2019organisme canadien national et ind\u00e9pendant consacr\u00e9 \u00e0 r\u00e9soudre les plaintes des consommateurs relatives aux services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision \u00e9quitablement et gratuitement. Version LSQ En tant qu\u2019organisme de m\u00e9diation en mati\u00e8re de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision du Canada, notre travail consiste \u00e0 vous aider \u00e0 r\u00e9gler les probl\u00e8mes li\u00e9s \u00e0 vos services<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/ce-que-nous-faisons\/\" title=\"LuCe que nous faisons\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1515,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1583","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ce que nous faisons - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/ce-que-nous-faisons\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce que nous faisons - CPRST\" \/>\n<meta property=\"og:description\" content=\"Nous sommes l\u2019organisme canadien national et ind\u00e9pendant consacr\u00e9 \u00e0 r\u00e9soudre les plaintes des consommateurs relatives aux services de t\u00e9l\u00e9communications et de t\u00e9l\u00e9vision \u00e9quitablement et gratuitement. 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