{"id":1575,"date":"2017-07-14T12:32:42","date_gmt":"2017-07-14T16:32:42","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1575\/"},"modified":"2025-08-18T09:34:32","modified_gmt":"2025-08-18T13:34:32","slug":"fournisseurs-de-services-participants","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/industrie\/fournisseurs-de-services-participants\/","title":{"rendered":"Fournisseurs de services participants"},"content":{"rendered":"<p>Pour veiller \u00e0 ce que la CPRST puisse fournir des services de r\u00e8glement des plaintes gratuits et efficaces \u00e0 la client\u00e8le lorsqu\u2019elle en a besoin, le CRTC exige que les fournisseurs de services internet, de t\u00e9l\u00e9phonie et de t\u00e9l\u00e9vision autoris\u00e9s au Canada adh\u00e8rent \u00e0 la CPRST.<\/p>\n<p>Vous trouverez ci-dessous une liste des fournisseurs de services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision qui sont en r\u00e8gle et qui participent \u00e0 notre programme de r\u00e8glement des plaintes par m\u00e9diation.<\/p>\n<h2>Aux clients de services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision<\/h2>\n<p><strong>Votre fournisseur ne figure pas sur la liste des fournisseurs de services participants (FSP)? <\/strong>Nous pourrions tout de m\u00eame \u00eatre en mesure de vous aider.<em><br \/>\n<\/em>Si votre plainte rel\u00e8ve de notre mandat, mais que votre fournisseur de services n\u2019a pas adh\u00e9r\u00e9 \u00e0 la CPRST, nous inscrirons votre fournisseur de services dans les 30 jours suivant le d\u00e9p\u00f4t de votre plainte. Veuillez noter que le processus d&rsquo;inscription peut parfois prendre plus de 30 jours.<\/p>\n<p><a href=\"https:\/\/www.ccts-cprst.ca\/fr\/pour-les-consommateurs\/plaintes\/processus-de-traitement-des-plaintes\/\">Pour en savoir plus sur notre processus de traitement des plaintes<\/a><br \/>\n<a href=\"https:\/\/www.ccts-cprst.ca\/fr\/a-notre-sujet\/fournisseurs-de-services-participants\/fournisseurs-de-services-fautifs\/\">Fournisseurs de services fautifs<\/a><\/p>\n<h2>Biblioth\u00e8que de ressources des FSP<\/h2>\n<p>Pour les FSP actuels qui ont besoin d\u2019un soutien suppl\u00e9mentaire, la Biblioth\u00e8que de ressources des FSP du CPRST fournit des instructions, des listes de v\u00e9rification, des conseils et des guides pratiques pour vous aider \u00e0 traiter votre plainte. Pour y acc\u00e9der, vous devez \u00eatre un FSP et avoir adh\u00e9r\u00e9 \u00e0 la CPRST.<\/p>\n<p>Voici ce que vous trouverez dans la biblioth\u00e8que\u00a0:<\/p>\n<ul>\n<li>Carrefour centralis\u00e9 pour le traitement des plaintes, les exigences en mati\u00e8re de conformit\u00e9 et les principales ressources.\u200b<\/li>\n<\/ul>\n<ul>\n<li>Guides et instructions \u00e9tape par \u00e9tape, documents constitutifs, coordonn\u00e9es et mises \u00e0 jour du syst\u00e8me.<\/li>\n<li>Acc\u00e8s rapide \u00e0 des outils tels que le syst\u00e8me LOOP pour les FSP, la base de connaissances de LOOP, les guides sur les documents justificatifs et les ressources relatives au Code de proc\u00e9dures. \u200b\u200b<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ccts-cprst.ca\/stakeholder-relations\/\">Ouvrir une session dans la Biblioth\u00e8que de ressources des FSP<\/a><\/p>\n<h2>Fournisseurs de services participants actuels<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Pour veiller \u00e0 ce que la CPRST puisse fournir des services de r\u00e8glement des plaintes gratuits et efficaces \u00e0 la client\u00e8le lorsqu\u2019elle en a besoin, le CRTC exige que les fournisseurs de services internet, de t\u00e9l\u00e9phonie et de t\u00e9l\u00e9vision autoris\u00e9s au Canada adh\u00e8rent \u00e0 la CPRST. Vous trouverez ci-dessous une liste des fournisseurs de services<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/industrie\/fournisseurs-de-services-participants\/\" title=\"LuFournisseurs de services participants\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":11435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-service-providers.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1575","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fournisseurs de services participants - CPRST<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/industrie\/fournisseurs-de-services-participants\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fournisseurs de services participants - CPRST\" \/>\n<meta property=\"og:description\" content=\"Pour veiller \u00e0 ce que la CPRST puisse fournir des services de r\u00e8glement des plaintes gratuits et efficaces \u00e0 la client\u00e8le lorsqu\u2019elle en a besoin, le CRTC exige que les fournisseurs de services internet, de t\u00e9l\u00e9phonie et de t\u00e9l\u00e9vision autoris\u00e9s au Canada adh\u00e8rent \u00e0 la CPRST. 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