{"id":1560,"date":"2017-07-14T12:07:06","date_gmt":"2017-07-14T16:07:06","guid":{"rendered":"https:\/\/www.ccts-cprst.ca\/?page_id=1560\/"},"modified":"2020-10-21T11:35:27","modified_gmt":"2020-10-21T15:35:27","slug":"code-sur-les-politiques-de-debranchement-et-de-depot","status":"publish","type":"page","link":"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-sur-les-politiques-de-debranchement-et-de-depot\/","title":{"rendered":"Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t"},"content":{"rendered":"<p>En 2011, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a approuv\u00e9 un code de conduite obligatoire qui s\u2019applique \u00e0 tous les services de t\u00e9l\u00e9phonie r\u00e9sidentielle (service local de base de r\u00e9sidence) dans les zones o\u00f9 les prix ne sont plus r\u00e9glement\u00e9s par le CRTC, soit dans la plupart des zones de desserte au Canada.<\/p>\n<p>Comme l\u2019explique le CRTC dans sa <a href=\"https:\/\/www.crtc.gc.ca\/fra\/archive\/2011\/2011-702.htm\">politique de r\u00e9glementation d\u00e9taill\u00e9e<\/a>, l\u2019objectif <a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/Code-sur-les-politiques-de-d\u00e9branchement-et-de-d\u00e9p\u00f4t.pdf\">du Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t<\/a> est d\u2019\u00e9noncer clairement les obligations du fournisseur de services quant au moment et \u00e0 la mani\u00e8re de d\u00e9brancher un service en raison d\u2019un d\u00e9faut de paiement ainsi que les obligations relatives au d\u00e9p\u00f4t que le fournisseur de services peut exiger.<\/p>\n<p>\u00c0 la demande du CRTC, c\u2019est la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) qui administre le Code sur les politiques de branchement et de d\u00e9p\u00f4t. La CPRST applique donc les dispositions du Code depuis l\u2019entr\u00e9e en vigueur de celui-ci, le 14\u00a0mai\u00a02012, pour r\u00e9soudre les plaintes qu\u2019il re\u00e7oit de la part de clients de services de t\u00e9l\u00e9phonie r\u00e9sidentielle ainsi que pour surveiller les infractions au Code et en faire rapport.<\/p>\n<p>La CPRST publie et met r\u00e9guli\u00e8rement \u00e0 jour le <a href=\"https:\/\/www.ccts-cprst.ca\/wp-content\/uploads\/2017\/07\/guide-annot\u00e9-du-Code-sur-les-politiques-DD.pdf\">Guide annot\u00e9 du CPRST sur le Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t<\/a>, qui pr\u00e9sente, article par article, l\u2019interpr\u00e9tation et l\u2019approche de la CPRST touchant l\u2019application des dispositions du Code en fonction de l\u2019exp\u00e9rience qu\u2019il a acquise au cours des nombreuses enqu\u00eates qu\u2019il a d\u00e9j\u00e0 men\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En 2011, le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC) a approuv\u00e9 un code de conduite obligatoire qui s\u2019applique \u00e0 tous les services de t\u00e9l\u00e9phonie r\u00e9sidentielle (service local de base de r\u00e9sidence) dans les zones o\u00f9 les prix ne sont plus r\u00e9glement\u00e9s par le CRTC, soit dans la plupart des zones de desserte<a class=\"excerpt-read-more\" href=\"https:\/\/www.ccts-cprst.ca\/fr\/codes-statistiques-et-rapports\/code-sur-les-politiques-de-debranchement-et-de-depot\/\" title=\"LuCode sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t\">En lire plus &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1546,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1560","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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