Interactive questionnaire

Your session will expire in 20 minutes.

If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us.

We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you and your service provider before you begin. For more details about recommended and required information, click here. You may also want to read Complaints process explained.

Submitting a complaint should take about 15 minutes.

Are you ready to start?