Complaints

All the information you need to file a complaint.

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Complaint resolution process explained

Information we need to help you

Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. When you are ready to submit

Methods of submitting a complaint

We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary