Complaints

File a complaint

Our complaint resolution service for the phone, internet and TV industry is completely free to all consumers. If you tried to solve a problem with your service provider and were

Complaint process explained

1 Step 1: Complaint Submission & Assessment Filing a complaint takes about 15 minutes. If you cannot resolve a problem with your service provider, you can submit a complaint to

Information we need to help you

Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. When you are ready to submit

Methods of submitting a complaint

We strongly recommend that you use our online complaint form. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary

Decisions

When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions: 2021 CCTS Complaint #1084337—237KB

File a complaint

Complaint process explained

Information we need to help you

Methods of submitting a complaint

Decisions

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