Complaints

Interactive questionnaire

No summary available.

Complaints process explained

We regularly examine our complaint handling process to ensure that it is thorough, fair and efficient. Here’s how the process works. Assessment When we receive a complaint, we review it

Information we need to help you

Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. When you are ready to submit

Methods of submitting a complaint

We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary

Decisions

When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions: 2020 CCTS Complaint #1011644

For consumers

Interactive questionnaire

Complaints process explained

Information we need to help you

Methods of submitting a complaint

Decisions

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