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We regularly examine our complaint handling process to ensure that it is thorough, fair and efficient. Here’s how the process works. Assessment When we receive a complaint, we review it
Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. When you are ready to submit
We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary
When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions: 2018 CCTS Complaint #863651
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