All the information you need to file a complaint.
Submit a Complaint
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Our complaint resolution service for the phone, internet and TV industry is completely free to all consumers. If you tried to solve a problem with your service provider and were
1 Step 1: Complaint Submission & Assessment Filing a complaint takes about 15 minutes. If you cannot resolve a problem with your service provider, you can submit a complaint to
Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. When you are ready to submit
We strongly recommend that you use our online complaint form. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary
When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions: 2021 CCTS Complaint #1084337—237KB
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