CCTS Success Stories

Since 2007 CCTS has resolved thousands of complaints for consumers. Here are some sample success stories.

Wireless overbilling on a Family Share Plan

Mr. B subscribed to a family shared data plan with four wireless phone lines. He disputed $110 of data overage charges billed on his November 2016 invoice and alleged that his service provider did not cap his data charges at …

Unwanted service and unwanted charges

In March 2016 Ms. D called a service provider to inquire about subscribing to home phone and internet service. The provider informed her that it could provide home phone service but not internet service. Ms. D decided not to do …

Service provider fails to honour promotion

Mr. Z subscribed to a bundle consisting of internet and TV service at a promotional rate. At the end of the promotional period he wanted to continue to subscribe to only the internet service. The service provider told him that …

Poor internet quality of service

Ms. A subscribed to internet service and, during the 90-day trial period, was satisfied with the service quality. Following the trial period, however, the service became very unreliable and, every evening, completely unusable. After numerous communications with the service provider, …

Bill shock for wireless data

Mr. P received a bill of $564 for data overage fees incurred in just eight days on his wireless home internet service. He was shocked at the amount of data that his service provider claimed he had used, and also …