Mr. D cancelled TV and internet services with his provider. However, the service provider continued to bill him after cancellation, with the first two months’ charges being automatically billed to his credit card. Mr. D called his service provider to … Read More
Since 2007 the CCTS has handled thousands of complaints, here are some examples.
Mr. C called his service provider to inquire about available loyalty promotions related to his wireless service. He was informed that a promotion would be available to him the following month, in which he would receive 10 GB of data … Read More
Noticing that his wireless phone service had stopped working, Mr. R contacted his service provider and was informed that his number had been ported to a different provider. Mr. R’s provider advised him to obtain a new SIM card and … Read More
Ms. B requested that an internet service provider install service at her home and was charged a $500 installation fee on her credit card. The internet service provider wasn’t able to install the service and promised Ms. B that she’d … Read More