Case Studies

Since 2007 the CCTS has handled over 130,000 complaints, here are some examples.

Mrs. S was travelling for work and required her wireless phone service while away. She called her service provider a week before her trip to ensure that international calling restrictions would be lifted from her account in order for her …

Ms. K upgraded her wireless device on a 2-year term with her service provider. When she received the new device, she was not happy with it and called her service provider to discuss her options in returning the device. Her …

Mr. D cancelled TV and internet services with his provider. However, the service provider continued to bill him after cancellation, with the first two months’ charges being automatically billed to his credit card. Mr. D called his service provider to …

Mr. C called his service provider to inquire about available loyalty promotions related to his wireless service. He was informed that a promotion would be available to him the following month, in which he would receive 10 GB of data …

Ms. B requested that an internet service provider install service at her home and was charged a $500 installation fee on her credit card. The internet service provider wasn’t able to install the service and promised Ms. B that she’d …