Annotated Guide to the Deposit and Disconnection Code

At the request of the Canadian Radio-television and Telecommunications Commission (CRTC), CCTS administers the Deposit and Disconnection Code.  This means that since it came into effect on May 14, 2012, CCTS has been applying the Code to resolve complaints it receives from wireline customers, and also tracking and reporting on violations of the Code.

CCTS has compiled the various determinations and interpretations that it has made in the complaints it has investigated since May 2012, and put them together in its Annotated Guide to the Deposit and Disconnection Code.

This annotation follows the same format as the annotation to the Wireless Code, with a section-by-section discussion, and complaint summaries intended to illustrate the discussion.

The annotation will be updated from time to time to ensure that it is kept up to date.