CCTS welcomes public review

CRTC to review mandate, structure, and code administration

Ottawa, June 6, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) welcomes the review of its operations announced today by the Canadian Radio-television and Telecommunications Commission (CRTC).

“We look forward to hearing from the public, the regulator, and other stakeholders,” said CCTS Commissioner and CEO Howard Maker. “We’re always looking for ways to improve our services and enhance our expertise.”

The CRTC’s review will examine CCTS’s structure and mandate, including its administration of the Wireless Code and its efforts to promote itself to Canadians. The CRTC will also consider expanding CCTS’s mandate to include the administration of a Television Service Provider Code of Conduct. The CRTC welcomes public input until August 4, 2015, and will hold a public hearing on November 3, 2015. “If the CRTC decides to expand our mandate to include the administration of a television code, we’ll apply to that the same independence and impartiality we’ve brought to the Wireless Code,” said Mr. Maker.

About the Commissioner for Complaints for Telecommunications Services (CCTS) Since July 2007, CCTS has provided consumers with an independent and impartial mechanism for the resolution of complaints about deregulated local and long distance telephone services, as well as wireless service and internet access. This includes billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues. Visit our website at www.ccts-cprst.ca. To schedule an interview with the Commissioner, or for more information, please contact: Paul Carlucci – Communications Officer Commissioner for Complaints for Telecommunications Services (CCTS) Email: paul.carlucci@ccts-cprst.ca Toll free: 1-855-512-9783 Twitter: @ccts_cprst Facebook: Commissioner for Complaints for Telecommunications Services