The CCTS acknowledges customer concerns

Public Statement

Mr. Ramsay vs Bell court case

The Commission for Complaints for Telecom-television Services (CCTS) makes the following statement regarding a recent CBC Go Public story published on April 29, 2018, highlighting our role in a customer’s dispute with his communications service provider.

The CCTS acknowledges that some concerns have been expressed about our handling of the complaint described in the CBC Go Public story. The CCTS is an impartial and independent ombudsman organization, outside of the legal system, that provides a free service for Canadians to help resolve complaints about telecommunications and TV services. Our rules allow us to investigate and resolve complaints based on whether a Canadian telecommunications or television service provider reasonably performed its obligations pursuant to the applicable contract and followed its usual policies and operating procedures. As part of our process we consider general principles of law, and what is fair and reasonable in the circumstances, considering all of the evidence. The CCTS has an auditing and reviewing process in place to ensure accuracy of our data and to make sure all customers are treated fairly. The CCTS reaffirms our commitment to ensuring that we have the appropriate processes and measures in place to assist customers resolve their complaints.

About the CCTS

We are Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. This includes billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues. Let’s talk solutions!