Who are we and what do we do?

Based in Ottawa, ON, the CCTS is Canada’s national and independent organization dedicated to resolving customer complaints related to telecommunications and television services. Using our dispute resolution and investigative skills, we provide Canadians with a free and impartial service when they are unable to resolve complaints directly with their service providers.

Who are we looking for?

We are looking for success-driven individuals from various professional backgrounds to join our diverse and continuously growing team. We are a team of skilled professionals, committed to researching and investigating for consumer fairness. The telecommunications and television industries are always changing, and this is your chance to contribute to that change in a positive way.

We are dedicated to promoting teamwork within a professional setting, allowing all of our staff to prosper by providing knowledge and working with all of our stakeholders in a constructive manner.

Why work for us?

We invest in our team by offering competitive salaries and one of the most advantageous benefits packages around, including an active living program and a group RRSP.

We believe in promoting a healthy work-life balance, allowing our team to manage their professional and personal commitments. We provide our staff with paid vacation time and paid personal days.

Our work culture is one of family, meaning you can expect to work in an environment with colleagues that are eager to help you learn and grow in your role. As part of a team that inspires collaboration and improvement, you’ll be given every opportunity to develop professionally and personally, not only in your role but also to grow within the organization and your professional life.

One way we can help you grow is through our Professional Development & Tuition Reimbursement program. Eligible employees are encouraged to pursue external courses and programs that will contribute to their development related to current or future career opportunities.

We aren’t just about work. As a family, we have an annual holiday event and regular team-building events. Additionally, we have a Social Committee that plans and schedules various themed events and activities throughout the year.

Check out our current opportunities!