CCTS is committed to being responsive to the diverse needs of the public and to striving to provide all people with an equal opportunity to obtain, use and benefit from its services. Providing accessible customer service so that people with disabilities can reach us easily and make use of our processes is one of CCTS’ Core Values and a key principle in our Performance Standards.

We provide customer service in a manner that accommodates disability-related needs and reflects the principles of independence, dignity, integration and equality of opportunity. Our policies and guidelines are modelled on the Accessibility Standards for Customer Service (O.Reg 429/07). We provide training on accessible customer service to all CCTS employees, directors, volunteers or others who communicate with the public or third parties on behalf of CCTS. Our policies also indicate the steps that will be taken in the event of a temporary disruption to services that are normally used by people with disabilities, confirm that service animals and support persons are allowed entry to those areas of our premises that are open to the public or other third parties, and provide information about how you can provide us with feedback on the manner in which we provide services to people with disabilities.

These policies and guidelines are available to the public upon request and will be provided in a manner that takes into account the person’s disability. Please contact us should you also wish to provide feedback to us in an accessible format or through the use of other types of communications support.

Telephone:      1-888-221-1687
TTY:                1-877-782-2384
Fax:                 1-877-782-2924

P.O. Box 56067 – Minto Place RO
Ottawa, ON
K1R 7Z1