• Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
Commission for Complaints for Telecom-Television Services Home
  • Skip to Content
  • PSP Login
  • Contact us
  • Français
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers

About CCTS

  • Home
  • About CCTS
  • Mandate

We can help you with most complaints about telecommunications and television services.

We can help you with most complaints about telecommunications and television services.

ASL version

Telecommunications mandate

We can help you with a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including: home telephone service complaints long distance telephone services (including

Read More

TV complaint mandate

We can help consumers (but not small business TV customers) with a range of television complaints regarding subscription TV services provided by cable, Internet Protocol television (IPTV) and national satellite

Read More

Exclusions from our mandate

The services and issues that CCTS cannot help with fall into three categories: exceptions to telecommunications (telecom) services exceptions to TV services other applicable exceptions   Exceptions to telecom services

Read More

Subscribe to our newsletter

Be informed. Subscribe to our mailing list to know what's happening in the phone, internet, wireless and TV industry.

  • This field is for validation purposes and should be left unchanged.
SSL Certificate
  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
©2021 Commission for Complaints for Telecom-television Services   |   Privacy Policy
 Start a Live Chat