Mandate

We can help you with most complaints about telecommunications and television services.

Telecommunications mandate

We can help you with a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including: home telephone service complaints long distance telephone services (including

TV complaint mandate

We can help consumers (but not small business TV customers) with a range of television complaints regarding subscription TV services provided by cable, Internet Protocol television (IPTV) and national satellite

Exclusions from our mandate

The services and issues that CCTS cannot help with fall into three categories: exceptions to telecommunications (telecom) services exceptions to TV services other applicable exceptions Exceptions to telecom services

Telecommunications mandate

TV complaint mandate

Exclusions from our mandate

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