Notice to Customers of Brama Telecom.
September 3rd, 2015
For immediate release
Notice to Customers of Brama Telecom
Ottawa –We’ve received calls from both residential and business customers of Brama Telecom telling us that their service has been shut off without notice or explanation. Most of them say that they’ve tried to contact Brama to find out why, but they can’t get through.
Fortunately, the majority of these customers can simply find a new provider if Brama cannot continue service. For those who wish to retain their phone number, it may be possible to do so. Those customers should contact our Call Centre at 1-888-221-1687 and we’ll provide you with more information.
Commercial disputes between resellers (companies like Brama) and wholesalers (larger companies that allow smaller ones access to their infrastructure) are something we’ve highlighted before, specifically in our 2013-14 Annual Report. Back then, we noted that customers shouldn’t be caught in the middle of such conflicts. We even tried to make an arrangement with the wholesaler, so customers could keep their numbers. Unfortunately, we weren’t successful. This time, however, customers failed by Brama’s commercial difficulties may be able to move on without losing their numbers.
About the Commissioner for Complaints for Telecommunications Services (CCTS)
Since July 2007, CCTS has provided consumers with an independent and impartial mechanism for the resolution of complaints about deregulated local and long distance telephone services, as well as wireless service and internet access. This includes billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues. Visit our website at www.ccts-cprst.ca.
To schedule an interview with the Commissioner, or for more information, please contact:
Paul Carlucci – Communications Officer
Commissioner for Complaints for Telecommunications Services (CCTS)
Toll free: 1-855-512-9783
Facebook: Commissioner for Complaints for Telecommunications Services