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May 20th, 2015

CCTS reviewing Federal Court decision

CCTS reviewing Federal Court decision

Will make public statement before Wireless Code deadline

Ottawa – The Commissioner for Complaints for Telecommunications Services (CCTS) is reviewing a Federal Court of Appeal decision confirming that the Wireless Code will come into full effect on June 3, 2015.

“We’re looking at the court’s decision and discussing the details,” said CCTS Commissioner and CEO Howard Maker. “We expect to release a public statement before June 3 to update consumers, service providers, and other stakeholders on how this decision will impact our future administration of the Wireless Code.”

The Canadian Radio-television and Telecommunications Commission tasked CCTS with administration of the Wireless Code after it was first introduced in December 2013.

About the Commissioner for Complaints for Telecommunications Services (CCTS)
Since July 2007, CCTS has provided consumers with an independent and impartial mechanism for the resolution of complaints about deregulated local and long distance telephone services, as well as wireless service and internet access. This includes billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues. Visit our website at www.ccts-cprst.ca.

To schedule an interview with the Commissioner, or for more information, please contact:

Paul Carlucci – Communications Officer
Commissioner for Complaints for Telecommunications Services (CCTS)
Email: paul.carlucci@ccts-cprst.ca
Toll free: 1-855-512-9783
Twitter: @ccts_cprst
Facebook: Commissioner for Complaints for Telecommunications Services