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April 21st, 2011

CCTS Makes Minor Amendment to Procedural Code

CCTS has recently made a minor amendment to its Procedural Code.  This was designed to bring the Procedural Code into line with the decision of the Canadian Radio-television and Telecommunications Commission in Telecom Regulatory Policy CRTC 2011-46.

The CRTC has determined that telecommunications service providers not currently participating in the CCTS dispute-resolution process will be required to do so upon receiving notice from CCTS that one of their customers has filed a complaint.  The Procedural Code previously prevented CCTS from accepting customer complaints that arose prior to the service provider having begun to participate in CCTS.

CCTS has now amended section 8 of its Procedural Code to permit the acceptance and investigation of such complaints. A minor amendment was also made to section 11 of the English version to correct a paragraph numbering error.