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March 23rd, 2011

CCTS begins to publish names of Telecommunications Service Providers who have failed to join CCTS in spite of their requirement to do so.

CCTS will begin to publish the names of Telecommunications Service Providers who have failed to join CCTS in spite of their obligation to do so.

On January 26, 2011, the Canadian Radio-television and Telecommunications Commission (CRTC) issued Telecom Regulatory Policy 2011-46: Review of CCTS. In this ruling, the CRTC required all companies that provide local telephone, long distance, internet access and wireless services to Canadian consumers or small business customers to join CCTS within five days of receiving notice that CCTS has received a complaint from one of their customers (the complaint must fall within our mandate).

When we receive a complaint from a customer of a service provider which does not yet  participate in CCTS, we contact the company to inform it of its obligation to join CCTS within five days. We also inform the company about the consequences of not joining CCTS, including referring the matter to the CRTC for enforcement action and publicizing the name of the service provider.

CCTS regretfully announces that, in spite of the obligation to do so, the following service providers have failed to join CCTS, currently leaving their customers with no recourse for the independent review of complaints. We have referred these companies to the CRTC for enforcement action:

– Comwave Telenetworks Inc.