The Wireless Code
In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct for wireless service providers. The goal of the Wireless Code is to make it easier for consumers (including small businesses) to get information about their contracts for wireless services, including their rights and responsibilities, and to establish minimum standards for wireless service providers in the delivery of wireless services.
At the request of the CRTC, CCTS administers the Wireless Code. This means that CCTS applies the Code to resolve complaints it receives from wireless customers, and also tracks and reports on violations of the Code.
CCTS has compiled the various determinations and interpretations that it has made in the thousands of complaints it has investigated since December 2013, and put them together in its Annotated Guide to the Code. The annotation follows the format of the Wireless Code, with a section-by-section discussion, and complaint summaries intended to illustrate the discussion.
The annotation will be updated from time to time to ensure that it is kept up to date.
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
P.O. Box 56067 - Minto Place RO