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CCTS—Commissioner for Complaints for Telecommunications Services
Have a complaint?

If you would like to file a complaint, first make sure you’ve completed these steps:

  1. Have you attempted to contact your provider and resolve the complaint?
  2. Have you reviewed our Guide to Making a Complaint?

If you answered yes to the above, Click here to continue

  • Français
  • English
  • Home
  • About Us
    • Who We Are
    • eBrochure
    • Structure and Funding
    • Mission, Vision and Values
    • Careers at CCTS
    • Accessibility
    • Contact Us
  • Complaints
    • Mandate
    • Complaints Process
    • Guide to Making a Complaint
    • How to Make a Complaint
    • Online Complaint Form
    • Participating Providers
    • Non-Compliant Providers
    • Other Resources
  • FAQs
  • Documents
    • History
    • Annual Reports
    • Decisions
    • Performance Standards
    • Procedural Code
    • Developing Public Awareness
    • Deposit and Disconnection Code
    • What Consumers Should Know About the Code
    • CCTS Social Media Policy
  • Home
  • Site Map

Site Map

  • Home
  • About Us
    • Who We Are
    • eBrochure
    • Structure and Funding
    • Mission, Vision and Values
    • Careers at CCTS
    • Contact Us
  • Complaints
    • Mandate
    • Complaints Process
    • Guide to Making a Complaint
    • How to Make a Complaint
    • Online Complaint Form
    • Participating Providers
    • Other Resources
  • FAQs
  • Documents
    • History
    • Annual Reports
    • Decisions
    • Performance Standards
    • Procedural Code
    • Developing Public Awareness
  • Privacy Policy


Key Resources

  • Guide to Filing a Complaint View
  • eBrochure View—PDF 3.4 MB
  • Procedural Code View—PDF 54 KB

Participating Providers

To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.

Previous
  • PhoneBox
  • EasyVoice Telecom
  • Pannu Media Inc.
  • B2B2C Inc.
  • Surenet
  • ENMAX
  • Easy Office Phone
  • OneConnect
  • TekSavvy
  • Securenet Information Services
  • WiMac Tel
  • Vonage
  • ACN Canada
  • Xplornet Communications Inc.
  • Nucleus
  • Seaside Communications
  • Sears
  • Zid Internet
  • SpeakOut Wireless
  • Oricom
  • DMTS
  • Electronic Box
  • Primo Communications
  • G3 Telecom
  • NorthernTel
  • Primus
  • Canada Relink
  • Premiere Conferencing (Canada)
  • Bruce Telecom
  • Compton Communications
  • WINDMobile
  • Distributel
  • Horizon
  • Selectcom Telecom
  • TéliPhone Corp
  • CaspianWave
  • Voice Network Inc.
  • NetZero
  • Brightroam
  • Convergia Networks Inc.
  • CCAP
  • Uniserve
  • Gems Telecom
  • Solo
  • Pulse Telecom
  • BlueTone Canada
  • Cablevision
  • Group of Gold Line
  • Telebec
  • CPC
  • Startec
  • InfoSat
  • Telnet Communications
  • SaskTel
  • Koodo
  • TBayTel
  • 1010580
  • DCI Telecom
  • CogecoData
  • Transvision Cookshire
  • Targo Communications
  • InfoFortin Télécom
  • Radioactif
  • NCIC Operator Services
  • Voice Network Inc.
  • Selectcom
  • AIC Global Communications Inc.
  • Hook Telecommunications
  • Vois Inc.
  • Virgin Mobile
  • Westnet
  • Vianet
  • Achatplus inc.
  • Ontera
  • OntarioEast.net
  • Freedom Phone Lines
  • Talk Canada
  • National Capital FreeNet
  • Canopco
  • Altima Telecom
  • Cable VDN
  • Videotron
  • MTS Allstream
  • PWHR Solutions
  • Targo Communications
  • CIK Telecom Inc.
  • Juno
  • Acanac Inc.
  • LooneyCall
  • InnSys
  • Falcon Internet Services
  • Gold Leaf Telecom
  • Chatr Wireless
  • Bell Aliant
  • MasterCall
  • Voice Network Inc.
  • Telehop
  • Mobilicity
  • Net For Less
  • TeraGo Networks
  • HuronTel
  • Velcom
  • Rocler
  • Fongo
  • Fido
  • Telus
  • LuckyCall
  • Cityfone
  • Nobel Canada
  • Cogeco
  • Magic Jack
  • Cable Axion
  • NetRevolution
  • SwitchWorks
  • Giantel
  • Yak
  • Execulink
  • Platinum Communications
  • Pathway Communications
  • Public Mobile
  • 450Tel
  • Tele-Page
  • Sogotel
  • Vois Inc.
  • MSN Wireless
  • Rogers
  • Bell
Next View All Participants

Contact Us

To make a complaint, use our Online Complaint Form!

It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.

You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
Mail:
P.O. Box 81088
Ottawa, ON
K1P 1B1
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  • Privacy Policy

© 2013 Commissioner for Complaints for Telecommunications Services

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