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CCTS—Commissioner for Complaints for Telecommunications Services
Have a complaint?

If you would like to file a complaint, first make sure you’ve completed these steps:

  1. Have you attempted to contact your provider and resolve the complaint?
  2. Have you reviewed our Guide to Making a Complaint?

If you answered yes to the above, Click here to continue

  • Français
  • English
  • Home
  • About Us
    • Who We Are
    • eBrochure
    • Structure and Funding
    • Mission, Vision and Values
    • Careers at CCTS
    • Accessibility
    • Contact Us
  • Complaints
    • Mandate
    • Complaints Process
    • Guide to Making a Complaint
    • How to Make a Complaint
    • Online Complaint Form
    • Participating Providers
    • Non-Compliant Providers
    • Other Resources
  • FAQs
  • Documents
    • History
    • Annual Reports
    • Decisions
    • Performance Standards
    • Procedural Code
    • Developing Public Awareness
    • Deposit and Disconnection Code
    • What Consumers Should Know About the Code
    • CCTS Social Media Policy
  • Home
  • Site Map

Site Map

  • Home
  • About Us
    • Who We Are
    • eBrochure
    • Structure and Funding
    • Mission, Vision and Values
    • Careers at CCTS
    • Contact Us
  • Complaints
    • Mandate
    • Complaints Process
    • Guide to Making a Complaint
    • How to Make a Complaint
    • Online Complaint Form
    • Participating Providers
    • Other Resources
  • FAQs
  • Documents
    • History
    • Annual Reports
    • Decisions
    • Performance Standards
    • Procedural Code
    • Developing Public Awareness
  • Privacy Policy


Key Resources

  • Guide to Filing a Complaint View
  • eBrochure View—PDF 3.4 MB
  • Procedural Code View—PDF 54 KB

Participating Providers

To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.

Previous
  • G3 Telecom
  • Pannu Media Inc.
  • HuronTel
  • Mobilicity
  • Cable VDN
  • DCI Telecom
  • BlueTone Canada
  • Pulse Telecom
  • NorthernTel
  • Voice Network Inc.
  • Videotron
  • Targo Communications
  • Vois Inc.
  • Cable Axion
  • Juno
  • Nucleus
  • 1010580
  • Pathway Communications
  • Achatplus inc.
  • Sogotel
  • NCIC Operator Services
  • TekSavvy
  • Virgin Mobile
  • OneConnect
  • CIK Telecom Inc.
  • Velcom
  • Nobel Canada
  • Chatr Wireless
  • Canopco
  • WiMac Tel
  • Vonage
  • InfoSat
  • Telus
  • Execulink
  • Securenet Information Services
  • Premiere Conferencing (Canada)
  • Canada Relink
  • Falcon Internet Services
  • PWHR Solutions
  • Telebec
  • WINDMobile
  • NetZero
  • TeraGo Networks
  • CogecoData
  • MTS Allstream
  • Koodo
  • InfoFortin Télécom
  • Voice Network Inc.
  • Cablevision
  • CCAP
  • Altima Telecom
  • Horizon
  • Surenet
  • Gems Telecom
  • Selectcom
  • AIC Global Communications Inc.
  • DMTS
  • Cityfone
  • Platinum Communications
  • Bruce Telecom
  • National Capital FreeNet
  • Acanac Inc.
  • Electronic Box
  • Cogeco
  • Startec
  • SwitchWorks
  • SpeakOut Wireless
  • Rocler
  • Seaside Communications
  • Solo
  • TéliPhone Corp
  • Gold Leaf Telecom
  • PhoneBox
  • EasyVoice Telecom
  • CaspianWave
  • SaskTel
  • Hook Telecommunications
  • Tele-Page
  • Giantel
  • Telnet Communications
  • 450Tel
  • OntarioEast.net
  • Selectcom Telecom
  • Group of Gold Line
  • Ontera
  • Magic Jack
  • ENMAX
  • Fido
  • Sears
  • Fongo
  • Brightroam
  • Zid Internet
  • Uniserve
  • Telehop
  • CPC
  • Radioactif
  • Transvision Cookshire
  • LooneyCall
  • Yak
  • Primus
  • Talk Canada
  • Targo Communications
  • TBayTel
  • Primo Communications
  • InnSys
  • MSN Wireless
  • Rogers
  • Easy Office Phone
  • Compton Communications
  • MasterCall
  • Voice Network Inc.
  • Vianet
  • Public Mobile
  • Westnet
  • Vois Inc.
  • Distributel
  • Bell
  • NetRevolution
  • B2B2C Inc.
  • Xplornet Communications Inc.
  • Net For Less
  • LuckyCall
  • Oricom
  • Convergia Networks Inc.
  • Freedom Phone Lines
  • Bell Aliant
  • ACN Canada
Next View All Participants

Contact Us

To make a complaint, use our Online Complaint Form!

It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.

You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
Mail:
P.O. Box 81088
Ottawa, ON
K1P 1B1
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  • Privacy Policy

© 2013 Commissioner for Complaints for Telecommunications Services

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