Decisions

When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions:

2010

• CCTS Complaint #10461 PDF—258 KB A complaint about the provision of wireless internet service by Bell.
• CCTS Complaint #28831 PDF—300 KB A complaint about the service outages and billing by Koodo.

2009

• CCTS Complaint #11920 PDF—311 KB A complaint about the disconnection of internet service by Bell due to excessive usage of data.
• CCTS Complaint #06279 PDF—217 KB A complaint about the billing of internet charges by Bell.
• CCTS Complaint #05178 PDF—598 KB A complaint about the cancellation of internet service by TELUS.
• CCTS Complaint #05807 PDF—328 KB A complaint about the billing of a wireless service plan by Rogers.

2008

• CCTS Complaint #01473 PDF—209 KB A complaint about the billing by Bell of services that were not requested by the complainant.
• CCTS Complaint #01228 PDF—381 KB A complaint about billing errors and the disconnection of wireless service by Bell.
• CCTS Complaint #03034 PDF—57 KB A complaint about the automatic renewal of a contract for telephone service and early termination fees billed by TELUS.
• CCTS Complaint #05568 PDF—221 KB A complaint about the remote trouble-shooting of an internet service by Bell and related repair charges.
• CCTS Complaint #06075 PDF—332 KB A complaint about internet speed and billing by Bell.